GO Outdoors - Cardiff Reviews 

Went in to get some information on e bikes. The sales assistant Anthony was very knowledgeable and helped us to decide on the bikes we will buy. Gave us some info we have not been given before

Ethan. Great customer service, went above and beyond to ensure we left happy shoppers!

Anthony. Super knowledgeable and helpful. Had no idea I was buying a bike today! Gave me top advice and explained the differences between the bikes so well. I’ve bought a great quality e-bike which I am really very happy with.
Give Anthony a bonus/raise 👍

Was looking for a new bike, Anthony was really helpful and knowledgable, cant fault him.

We had a family trip to the boot section of the Cardiff store this morning and were helped brilliantly by Morgan T and purchased one set of male adult boots and will be ordering two more sets for two adult females online as the sizes weren't in stock but satisfied the products would match our needs. Morgan was attentive and helpful without overcrowding ! And coped with two small dogs under his feet!

Great service from Adam helping me to find the right shoes, Bella on the till was very positive. Excellent store, loads of choice, big discounts for members, highly recommended for anything outdoors!

Adam was super useful, very knowledgeable and really lovely guy. Best customer service I've experienced in ages. Recommend.

Dan was very helpful and kind. Great experience.

I received amazing service from Ffion today as she helped me select the perfect tent for Reading festival. She really knows her stuff! Thank you again

Morgan , James and Martin was extremely helpful when buying a tent box , showed great customer service and was very clear about all information

We recently purchased a tent from Go Outdoors as part of a bundle deal that included a carpet and footprint. On the same day, we took the tent home and put it up to make sure everything was in working order before using it properly.

Unfortunately, while putting the tent up, we noticed that part of the tent floor had a piece torn away from it. We also discovered that the carpet included in the bundle was the wrong size. Due to the fault we had identified with the tent, we decided to return everything to the store with the intention of exchanging the tent.

When we explained the issue to the store manager, we were told that the patch on the tent was standard and was there to secure the bedroom area. However, the patch in question was nowhere near the bedroom, and when we tried to explain this, we felt that our concerns were immediately dismissed and that we were simply told we were wrong.

The store manager then took the tent out, examined it and packed it away. My partner requested a full refund, which the manager agreed to provide but described as a “goodwill gesture”. I fail to understand how this could be considered a goodwill gesture when we had returned a tent that appeared to have a genuine fault and was not fit for purpose.

After looking around the store, we eventually decided to exchange the tent for exactly the same one and replace the other items in the bundle.

Despite the issues we experienced, we would really like to highlight the outstanding customer service we received from Ben at the Cardiff Go Outdoors branch. He was absolutely brilliant from start to finish. He explained everything to us clearly and patiently, took the time to listen to our concerns and made sure we were completely happy with the exchange. He was also genuinely apologetic, despite us making it clear that none of the situation was his fault.

Ben is a credit to Go Outdoors and, in our opinion, is more than deserving of recognition for the service he provided. We genuinely hope his hard work and customer service are acknowledged, because he turned what had been a very frustrating experience into a much more positive one.

Thank you, Ben — it’s just a shame the store manager didn’t show the same level of professionalism, understanding and courtesy.

Ordered an item online.
They delivered the wrong product.
I couldn't arrange a return as the product number wasnt being recognised.
I drove 30 miles to a store to be told that they'll refund me, which would take hp to five working days so just order again ot should be fine next time .
So your asking me to pay for the item twice 🤔

Great service from Go Outdoors Cardiff as always. Greeted at the front by Ben who then took me straight to the stock I needed and answered all the questions I had.

The staff were more than helpful helping my wife choose the bike that suited her. Anthony was very helpful when it came to the final purchase and technical advice. The bike was ready on time, with a confirmation call, for us to pick the bike up at our convenience.

Ordered a stove and accessories. Happily took my money then over a week later cancelled the stove but told me the accessories were ready for collection. Went on line and found an alternative showing "4 in stock" at the store. Travelled there to be rudely told "oh I wouldn't take any notice of that" as it was inaccurate and there were none in stock.

Great selection of decently priced outdoor equipment. Loved it!

Always value for money and effort ie t with returns

Ordered my items for next day delivery as I was going away two days later. They never showed up. And still today as I write this review they still havent arrived two weeks later.
I was forced to take a 40 mile round trip to go to the Cardiff store and had to plea with them to give me the items I payed for so I could have them for another mini holiday. Even then that was hard work and I basically had to beg.
Was then told I cant leave store with items I havent payed for so I explained that well I its the same my end. I have payed for items you have not delivered. I was told I could take the items if I left my details, and when the items are delivered take them back to store! Tracking number shows they are with the courier and that hasn't changed in two weeks so to me they are lost! All a very large headache i didnt need.
Customer service is a joke too and not in this country and takes for ever to get through.

Another visit to pick up yet more sea fishing gear.
Joe helped talk me through some products to help find the right one.
He was great, very informative and friendly.

Always a lovely experience at Go outdoors. Hannah at Cardiff store was so sweet and helpful to our kid. Could have given her more stars if I had the option to