We originally bought a bike from Halfords because my daughter loved the look of it, it was a unicorn/fairy-style bike that she absolutely adored! Unfortunately, it was far too heavy for her and becaus... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Excellent service from Anthony in the Cardiff store, He was extremely helpful, knowledgeable and took the time to make sure we got the right bikes. It’s really nice to see someone who takes genuine pr... Toon meer
Bedrijf heeft geantwoord
Amazing customer service from carter helped me and my friends get the perfect fishing gear for starters! Solid lad as well very friendly and took his time to make sure we understood what was needed to... Toon meer
Bedrijf heeft geantwoord
We had a family trip to the boot section of the Cardiff store this morning and were helped brilliantly by Morgan T and purchased one set of male adult boots and will be ordering two more sets for two... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Cardiff
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
Newport Road, CF23 9AE, Cardiff, Verenigd Koninkrijk
- 02922 672214
4,8
Uitstekend
3K reviews
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Always a lovely experience at Go…
Always a lovely experience at Go outdoors. Hannah at Cardiff store was so sweet and helpful to our kid. Could have given her more stars if I had the option to
18 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Cardiff
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
The staff in Cardiff didn't want to be…
The staff in Cardiff didn't want to be there.If it's not on the shelf,we haven't got it and the same at the till.
Good products shame about staff attitude.
3 augustus 2026
Antwoord van GO Outdoors - Cardiff
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
I went to Go Outdoors today and was greeted with efficient service and a smile
I went to Go Outdoors today and was served by a truly knowledgeable and helpful assistant, called Hannah. She found coats, gloves and shoes for me. She gave me confidence in my choice of sizes and was interested in our reasons for buying the goods.
She seemed to be in every department we visited. Always there with a smile and ready to help. The warmest welcome I have ever experienced in Go Outdoors
17 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Cardiff
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Took forever for my items to be…
Took forever for my items to be discovered in the collection zone - which was complete chaos with parcels everywhere - looked like they had just been thrown to the floor and left to pile up. After getting home I unpacked my order and went to put up the table I had bought to find that the poles to connect the table top to the frame were missing!! No doubt they were left in the packaging which was discarded to the floor at the time of collection. I will not be using this company ever again.
31 juli 2026
Antwoord van GO Outdoors - Cardiff
We always aim to provide excellent customer service and are disappointed to learn that this was not your experience when collecting your order from store.
You comments have been passed on to the store's management team for review and for improvements to be implemented in their Click and Collect process.
With regards to the table that has been received with missing poles, we have contacted you via the email address used on the order to provide further information. Please check your inbox for our message.
Thank you for leaving your feedback and for bringing this issue to our attention.
Kind regards,
GO Outdoors Customer Care Team
Morgan was very helpful
Morgan was very helpful finding us the right boots. Informative and personable.
16 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Cardiff
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
14 days and still no refund
14 days and still no refund. 2 emails sent and still no response. I can safely say i wont use go outdoors again.
It seems like the quickest (16 days) is to write a review on here if you want a refund.
Was told in the Cardiff store that it is a difficult process to get a refund and he wasn't wrong.
I went in to collect 2 other orders and told him there and then that i did not want the other order as it is no longer needed. Surely he could have just cancelled it there and then for a refund?
16 days after purchase i have now sort of got a refund inbound as i have to wait upto 5 days for it to be issued.
Come on Go Outdoors, do better, make it easier.
The website states that you will be contacted if the order has not been collected within 7 days. Not once was I contacted.
2 augustus 2026
Antwoord van GO Outdoors - Cardiff
Thank you for sharing your review with us in relation to your Click and Collect order.
I am sorry to understand that you have not yet received a refund for your return order.
Upon checking your order I can see that our Customer Care Team have been in contact following on from your contact to the team about your order. That being said I have also reached out to you via the email on your order to provide an in depth update.
Kind regards
Go Outdoors Customer Care Team
Very helpful and courteous from first…
Very helpful and courteous from first contact until completion of purchase.
Good price with discount card👌
8 augustus 2026
Antwoord van GO Outdoors - Cardiff
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Had a great experience at Go Outdoors…
Had a great experience at Go Outdoors Cardiff today. Came in looking for fishing equipment and advice, Anthony provided excellent customer service and information. He covered all basics for us and assisted in ensuring we get the proper rigs necessary for what we want. Thank you so much and we’ll be back soon!
14 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Cardiff
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Helpful staff people are kind and…
Helpful staff people are kind and helpful amazing savings
25 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Cardiff
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Joe was very helpful and made me feel…
Joe was very helpful and made me feel welcome
9 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Cardiff
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Went to go outdoors to get some fishing…
Went to go outdoors to get some fishing tackle served by Joe very helpful
9 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Cardiff
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Outstanding Customer Service Morgan G
Got to mention Morgan G from Cardiff (Newport Road). He was exceptionally knowledgeable and gave me and excellent run down of what I needed for camping with my daughter. Polite, friendly and was great with my 4 year old as well. I came away from the store knowing everything I needed. I've since been back and dropped some £££ based on his recommendations. Thanks Morgan. I know he's saving for a Tentbox type tent, if the powers that be see this perhaps they can help the lad out with this.
2 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Cardiff
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Fantastic service
Fantastic service. Anthony was extremely experienced, proving really great advice and went out of his way to get the bike ready for us in time for our holiday.
8 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Cardiff
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
The staff were very helpful and…
The staff were very helpful and friendly. There was an extensive range of products under one roof for a one stop shop for all your camping, fishing, cycling and other sporting needs.
31 juli 2026
Antwoord van GO Outdoors - Cardiff
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Cardiff
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
I returned a tent today which I…
I returned a tent today which I purchased two weeks ago for £548.97. After booking a holiday and arriving to put the tent up only to find grass everywhere it was soaking wet with mould of which I took photos, tried ringing the shop to hopefully exchange at a shop nearby our holiday location and no answer for hours, after waiting 2 days before my call was answered whilst ringing constantly only to be told I would have to take it back to the shop it was bought from. After taking it back today and explaining and informing them we had to buy pegs as there were not enough with the tent and there were half chewing gum packets in the bedroom areas grass absolutely everywhere I was told the tag for returns must have fell off it. No apologies no courtesy vouchers absolutely nothing. I have spent £768.23 plus another sum to buy a toilet, chemicals, toilet roll in total including the tent in your store and will never return! Absolutely disgusting customer service.
5 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Cardiff
Thank you for taking the time to share your recent experience.
We understand how disappointing and frustrating this must have been. Purchasing a tent for your holiday, only to discover it appeared to have been previously used, with grass, mould, insufficient pegs and litter left inside, is completely unacceptable and not the standard we expect from our products.
We are also sorry to hear about the difficulties you experienced when trying to contact the store. Having to repeatedly call over several days before receiving a response, only to be advised to return the tent to the original store, would understandably add further frustration to an already difficult situation.
We are disappointed to learn that when you returned the tent, you felt your concerns were not acknowledged appropriately and that you did not receive an apology for the inconvenience and disruption caused to your holiday plans. This is not the level of customer service we strive to provide.
Your feedback has been passed to the relevant teams for improvements to be made.
Kind regards
Go Outdoors Customer Care Team
Joe Castle has been really helpful and…
Joe Castle has been really helpful and a pleasure to deal with and has great knowledge of fishing .
5 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Cardiff
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Cardiff
Hi
Many thanks for taking some time to give us a 5 star review. We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Helpful & Friendly staff
Visited Go Outdoors just to look around and get an understanding and ended up coming out with a tent and some accessories for our upcoming first camping trip. All thanks to Mel & Ben's patience and help. I must have asked 100 questions or more and they were always happy to help. Definitely going to Cardiff branch again for my camping needs!
4 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Cardiff
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Can’t fault the help from Joe
Can’t fault the help from Joe. Brilliant from start to finish the guy knows his stuff. Customer service is on point
4 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Cardiff
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
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