The customer service was fantastic and good offers available. Two staff members, Mel and Hannah, were fantastic help and took their time to help me find suitable shoes for my foot problems. Would high... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Morgan T served me as I was looking for walking trainers. He was really helpful, knowledgeable, patient and polite. I have bought some Merrell shoes and am delighted with them. Thank you Morgan for yo... Toon meer
Bedrijf heeft geantwoord
We originally bought a bike from Halfords because my daughter loved the look of it, it was a unicorn/fairy-style bike that she absolutely adored! Unfortunately, it was far too heavy for her and becaus... Toon meer
Bedrijf heeft geantwoord
Amazing customer service from carter helped me and my friends get the perfect fishing gear for starters! Solid lad as well very friendly and took his time to make sure we understood what was needed to... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Cardiff
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
Newport Road, CF23 9AE, Cardiff, Verenigd Koninkrijk
- 02922 672214
4,8
Uitstekend
3K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Morgan T was friendly and knowledgeable
Morgan T was friendly and knowledgeable
28 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Cardiff
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Unhelpful
Assistant was not at all helpful with obtaining a larger size wetsuit. We were just told to order online.
This mannerism discourages the public to accesss the stores and potentially spend more money.
19 mei 2026
Antwoord van GO Outdoors - Cardiff
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Great service
Spoke to Anthony who was really knowledgeable about the bike I was interested in. Great service and managed to do a safety check before taking the bike home.
25 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Cardiff
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Bike Service
Anthony, who serviced by bike, was extremely knowledgeable and did a fantastic job on my old bike
21 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Cardiff
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Excellent bike-purchase experience
Super helpful staff member - Anthony, incredibly easy transaction, and brilliant price point. All round ideal experience, ambled in to simply browse and then found and purchased the perfect bike within 5minutes.
24 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Cardiff
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Shocking
Shocking. Bought a Cadac cooker, opened it up and it was an empty box. Totally ruined a bank holiday weekend away. The explanation was, someone forgot to go out the display one in the box. I did not order an ex display I ordered a new one. 2 trips to shop wasted and holiday ruined.
24 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Cardiff
Thank you for taking the time to leave your review. We’re really sorry to hear that you have received an empty box instead of your Cadac Cooker.
We’ve reached out to you via Trustpilot to request your contact details so we can look into this further and fully understand what went wrong and provide a resolution.
We hope to hear from you soon so we can investigate this further.
Kind Regards
GO Outdoors Customer Care.
I went to buy so walking boots and even…
I went to buy so walking boots and even though the staff were very helpful the boots that I wanted had a boot missing therefore I had to choose another brand.
23 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Cardiff
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Kitting out for summer walking
Personal service from Antony in footwear was very helpful. Happy with all purchases.
Grouping similar garment types rather than brands would make shopping easier.
21 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Cardiff
Thanks for giving us 4 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Went into the store today to buy some…
Went into the store today to buy some camping gear including a tent, met Morgan outside and he was an absolute pleasure to deal with, very informative, guided me through the whole process and could not have been more helpful. It’s rare to find someone young, helpful and enthusiastic these days so massive thanks Morgan, hope the management realise how luck they are to have you!
21 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Cardiff
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
My son thought Ben was excellent…
My son thought Ben was excellent explaining to the Beavers group all about tents :)
20 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Cardiff
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Joe was an absolute legend
Joe was an absolute legend! His knowledge was endless which allowed me to walk out with everything I needed to keep me enjoying fishing. Thank you so much.
Always enjoy visiting here Go Out Doors!!
19 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Cardiff
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Visited Go Outdoors Cardiff today and…
Visited Go Outdoors Cardiff today and was served by Morgan T in the footwear department — absolutely outstanding service. Morgan took the time to properly understand what I needed, knew the products inside out and helped me find the perfect pair of boots without any pressure whatsoever. Knowledgeable, friendly and genuinely passionate about what he does. Exactly the kind of service that makes you choose a store over buying online. Will 100% be back. Thanks Morgan, top lad! ⭐⭐⭐⭐⭐
19 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Cardiff
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Excellent service....
Excellent service....
Excellent service, couldn't fault the service provided by T...product and avice provided was excellent as always
Anthony was brilliant with his bike services definitely recomend
18 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Cardiff
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Hannah was very helpful and…
Hannah was very helpful and knowledgeable, helping me find exactly what I needed.
18 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Cardiff
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service
Excellent customer service, Morgan T was very knowledgeable and helpful.
15 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Cardiff
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Brilliant staff, Anthony, I bought an e-bike from Go Outdoors…
Bought an e-bike from Go Outdoors Cardiff. Anthony talked me and my husband through everything on the bike and showed me how to work the gears and levels. He was very patient and knowledgeable and it was his salesmanship that sold me the bike. Can't wait to call back and pick it up once it's been checked over.
10 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Cardiff
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
I love this store
I love this store. I'm always pleased with my purchases at such great prices. The customer service is very good.
23 april 2026
Antwoord van GO Outdoors - Cardiff
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Excellent service....
Excellent service, couldn't fault the service provided by Morgan T...product and avice provided was excellent as always
7 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Cardiff
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
It said on the website and shop app all…
It said on the website and shop app all was deliver to Cardiff ready for collection
I made the trip and only half was there with no explanation was just told that it would take 48hrs for customer services to find out what’s happened very poor service and now I’ve got to make the trip again adding to costs
5 mei 2026
Antwoord van GO Outdoors - Cardiff
We are sorry to hear of the experience when visiting the store to collect your online order.
Please accept my apologies that you was not given both parts of your order on the first visit causing a further trip to the store to be made for the second parcel.
Your comments regarding your experience have been passed over to the store for this to be looked into and for improvements to be made.
We have reached out to you via the email address used on the order moving forward.
Your feedback is important to us and we appreciate you taking the time to do so.
Kind regards
Go Outdoors Customer Care Team
Morgan T & Martyn were excellent on…
Morgan T & Martyn were excellent on footwear
5 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Cardiff
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
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