My husband and I visited the Farnborough Store today and were served by LUKE. He was the most helpful, knowledgeable, pleasant young man. If only more shop assistants were like him.
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 5-7 The Meads, GU14 7SJ Farnborough, England, GB
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Lees wat reviewers zeggen
Liam was really helpful when I popped in to browse for some items for my son's DofE expedition. He gave great advice and was really patient when I was trying to sort the discount that the DofE card gi... Toon meer
Bedrijf heeft geantwoord
This was a click & collect order. I did not receive an email advising my item was ready to collect. The staff at Go Outdoors Farnborough were excellent very helpful - great customer service. The same... Toon meer
Bedrijf heeft geantwoord
Great customer service by Liam at the Farnborough store! He took time to explain the membership scheme along with renewal system. He chatted and knew his products and business. We hope to we bump into... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Farnborough (Express)
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
Unit 5-7 The Meads, GU14 7SJ, Farnborough, England, Verenigd Koninkrijk
4,9
Uitstekend
629 reviews
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Excellent customer service!
Excellent customer service! We went in to buy a pair of boots for my son's DofE expedition. Luke was very kind and helpful with his advice. Very pleased with the service. Would highly recommend this store. Thank you Luke!
11 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Farnborough (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Liam gave us great service today
Liam gave us great service today! He was helpful, knowledgeable, friendly and patient!
11 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Farnborough (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Buying a sleeping bag
Liam was very helpful in choosing a sleeping bag for me. Solid guy would buy from him again.
11 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Farnborough (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Liam was very happy And helpful sever
Liam was very happy And helpful sever
11 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Farnborough (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Great experience always helpful
Great experience always helpful. Amazing staff very knowledgeable, always welcoming with a smile.
11 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Farnborough (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Very nice young lad very freindly and…
Very nice young lad very freindly and professional., his name is Liam.,
11 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Farnborough (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Liam was super helpful
Liam was super helpful and got us exactly what we needed!
9 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Farnborough (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great staff help
Went in looking for something but didn’t find it, fortunately Tracy pointed us in the right direction and helped us loads! Ended up still buying something, thank you Tracy.
10 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Farnborough (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Thanks Liam for being helpful and upbeat
9 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Farnborough (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Luke and Tracy were so helpful helping…
Luke and Tracy were so helpful helping me choose a multi tool very last minute in the day and took there time to help me decide on the right one for me.
Thank you so much
4 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Farnborough (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Saw the the store on a random visit to…
Saw the the store on a random visit to Farnborough, saw a great deal and walked in was approached and serviced by a guy called Liam, he was friendly and approachable! And just looked genuinely happy to serve and be at his job! Very refreshing energy!
9 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Farnborough (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Liam was super helpful and friendly…
Liam was super helpful and friendly helping me to decide which was the best product for my needs
Would recommend and use go outdoors Farnborough again
9 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Farnborough (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Liam was very helpful and professional.
9 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Farnborough (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Tracy was very helpful!
9 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Farnborough (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Liam was extremely helpful and patience…
Liam was extremely helpful and patience while explaining the membership card to my grandparents while they bought my toddler a chair and let my toddler pay and Interacted with her when she said thank you.
Great service and would come back again.
9 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Farnborough (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Liam was polite helpful and a real…
Liam was polite helpful and a real credit to our Go Outdoors shop in Farnbourough. His knowledge of the products was friendly and I would recommend the store to family and friends. Outstanding
8 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Farnborough (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Liam was nice and had good customer…
Liam was nice and had good customer service
8 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Farnborough (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Farnborough (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Great shop for outdoor activity.
Friendly, approachable and Very helpful advice from Liam, Ali and Tracy.
8 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Farnborough (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Farnborough (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
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