My husband and I visited the Farnborough Store today and were served by LUKE. He was the most helpful, knowledgeable, pleasant young man. If only more shop assistants were like him.
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 5-7 The Meads, GU14 7SJ Farnborough, England, GB
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Lees wat reviewers zeggen
Liam was really helpful when I popped in to browse for some items for my son's DofE expedition. He gave great advice and was really patient when I was trying to sort the discount that the DofE card gi... Toon meer
Bedrijf heeft geantwoord
This was a click & collect order. I did not receive an email advising my item was ready to collect. The staff at Go Outdoors Farnborough were excellent very helpful - great customer service. The same... Toon meer
Bedrijf heeft geantwoord
Great customer service by Liam at the Farnborough store! He took time to explain the membership scheme along with renewal system. He chatted and knew his products and business. We hope to we bump into... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Farnborough (Express)
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
Unit 5-7 The Meads, GU14 7SJ, Farnborough, England, Verenigd Koninkrijk
4,9
Uitstekend
629 reviews
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Luke in the Farnborough store was…
Luke in the Farnborough store was brilliant! I called looking for a specific item that I’d seen online. Not only did Luke help with product info and confirm that the item was in store, he offered to put it aside for me until the next day. I was on a tight deadline having left it late to get the product in time for a camping trip, so to know if would be there waiting for me was great.
I happened to be served by Luke in store too and the experience was just as pleasant. Well done Go Outdoors. Just a shame they’ll be closing the store later this year as this guy was a real credit!
24 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Farnborough (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Lovely and friendly service from Liam
Lovely and friendly service from Liam. Thank you
23 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Farnborough (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Tracy is a credit to Go Outdoors-…
Tracy is a credit to Go Outdoors- friendly, knowledgeable, smiling and a pleasure to meet
Such a shame another store is closing
16 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Farnborough (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great store with parking close by.
Great store with parking close by.
Small, but has a lot of stuff and choice and items well priced.
Very helpful staff. Luke helped my son and I buy walking boots. Very knowledgeable, friendly and patient. A***
16 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Farnborough (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Jarred was really helpful and friendly…
Jarred was really helpful and friendly right from when we walked through the door. He knew about the items we needed to know more about (specifically the cooler) and it made it much easier for us to make decisions about what we needed to get.
11 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Farnborough (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
A great experience in Farnborough Store
I had a great experience in the Farnborough store today, both Jarred and Ali were most helpfull sorting out new boots for me and then dealing with a refund. Nothing was too much trouble for them.
I am sure I will be back again before the end of their closing down sale!
11 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Farnborough (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Very good and helpful staff !
11 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Farnborough (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Exceptional customer care from all the staff
Exceptional customer care a friendly welcome and a gentle, no-pressure approach to help. Alana, Luke, and Jarred were incredibly helpful. They quickly checked their stock for a pair of outdoor chairs that I couldn’t see and safely retrieved them from a high shelf. Checkout was fast, and they even offered to carry the bulky items to my car. Fantastic service from a fantastic store!
6 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Farnborough (Express)
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
This shop is great
This shop is great, in a really good location, perfect when we need things for expeditions. We have bought waterproof jackets, walking boots, tents, camping food and loads of other things from the store. All of the staff are very well informed on the products and really helpful.
14 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Farnborough (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Very assertive helpful staff.. EWAN, thankyou for great customer satisfaction
Very assertive helpful staff, knowledge of product i wished to purchase.
Overall friendly and easy service.. Product purchased.
20 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Farnborough (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Farnborough Store - Outstanding Customer Service
The whole team at your Farnborough store are a credit to your company. You could not ask for more considerate, friendly and helpful people, even when the store is really busy. Thank you
3 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Farnborough (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Farnborough (Express)
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service
Excellent customer service. Tracy was very helpful, friendly and knowledgeable about the products that I was interested in, and Luke was efficient and friendly on the till.
17 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Farnborough (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Served by Tracy (& Liam)
Served by Tracy (& Liam) - excellent customer service, nice friendly atmosphere in what is a small shop for this organisation. Highly recommended store - although I expect the store size may restrict the stock levels & variety. So check online before hand.
15 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Farnborough (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Found exactly what I was looking for
Found exactly what I was looking for. The service was prompt, friendly and efficient. Overall a good experience
13 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Farnborough (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Ali was excellent
Ali was excellent. Knowledgeable, willing to go the extra mile when I was trying to find some particular craghopper trousers. Much appreciate the guidance.
15 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Farnborough (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Tracey was great today being so helpful…
Tracey was great today being so helpful while serving me. Excellent customer service.
17 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Farnborough (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Liam and Tracy served me a pair of…
Liam and Tracy served me a pair of socks today, very helpful :]
16 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Farnborough (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
greeted when I entered the store
I was greeted when I entered the store. After a couple of minutes I was asked if I needed assistance. I was taken to the section I was looking for. I made a purchase and the young man that had helped me, Luke, was very friendly and knowledgable.
15 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Farnborough (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Farnborough (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
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