A clean well organised store with great products and prices to suit all pockets. I really wanted to write this review as Freddie at the Ilkley store helped my adult son and me when we were looking... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Lovely friendly staff especially Ben who served us today. He was very helpful, nothing was too much trouble for him and he was knowledgeable about the walking shoes also. He’s a credit to Ilkley Go Ou... Toon meer
Bedrijf heeft geantwoord
Love Go Outdoors been buying from there for every camping trip since kids were smaller. New air tent is great and me and husband are still married after putting it up! Problems with order sorted by g... Toon meer
Bedrijf heeft geantwoord
The store needed a good clean. The floor was very dusty, the changing room was even worse. Add to that the fact that a camera is in position looking into the changing room, it all added to an experi... Toon meer
Bedrijfsgegevens
Over GO Outdoors - Ilkley (Express)
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
6 Station Road, LS29 8HA, Ilkley, West Yorkshire, Verenigd Koninkrijk
- 01943 660213
4,8
Uitstekend
309 reviews
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very helpful people and good selection.
7 november 2024
Antwoord van GO Outdoors - Ilkley (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Ilkley (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Good all round service
Excellent service from the staff (Jasmine, Kerry, Harry and Garry). The product range was great with sizes to appeal to everyone. This is my second purchase from this shop and I would recommend it and its staff to anyone.
28 oktober 2024
Review zonder uitnodiging
Antwoord van GO Outdoors - Ilkley (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Lovely staff with great variety of…
Lovely staff with great variety of products from all major brands. And at great prices. And just down the road from us :-)
16 oktober 2024
Review zonder uitnodiging
Antwoord van GO Outdoors - Ilkley (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great staff
Well laid out store. Plenty of space.
Staff are absolutely lovely. Friendly, helpful and professional.
12 oktober 2024
Antwoord van GO Outdoors - Ilkley (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Had a very poor experience today
Had a very poor experience today. I went to the till to purchase a top that I believe had been advertised at a certain price. When the item was scanned it came through at double the advertised price. I went over to the item and showed the shop assistant ( sorry don't know the name)- a male member of staff then came over. He was rude, confrontational and aggressive. The item was blatantly advertised wrongly , and yet I was made out to feel like I was stupid for believing the item would be the price that was written on the label.
Had he been polite and apologetic, I would still have purchased the item. As it was, I left the shop feeling irate. I won't be returning. I suggest the male member of staff takes a lesson in customer service.
12 oktober 2024
Review zonder uitnodiging
Antwoord van GO Outdoors - Ilkley (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Great customer service from Tia and…
Great customer service from Tia and Kelly
27 september 2024
Review zonder uitnodiging
Antwoord van GO Outdoors - Ilkley (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Great prices
Jasmine and Kerry were both very polite and welcoming . They knew about the boots which I went onto buy and would recommend go outdoors Ilkley for the place to go to and you get to visit Ilkley at the same time , Bonus !
9 oktober 2024
Review zonder uitnodiging
Antwoord van GO Outdoors - Ilkley (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Lovely service from Ronnie
Lovely service from Ronnie. Very polite and helpful when buying my new walking boots
6 oktober 2024
Review zonder uitnodiging
Antwoord van GO Outdoors - Ilkley (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Excellent service
Excellent service from Garry ably assisted by Kerry and Harry. Following a disappointment of a fault in Meindl shoes there was no issue is replacing the shoes so I have already recommended Go Outdoors Ilkley to a few friends.
30 september 2024
Review zonder uitnodiging
Antwoord van GO Outdoors - Ilkley (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Jasmine was really helpful
Jasmine was really helpful, thank you
23 september 2024
Review zonder uitnodiging
Antwoord van GO Outdoors - Ilkley (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
A friendly experience
The friendly gentleman that served me made my visit worthwhile
22 september 2024
Antwoord van GO Outdoors - Ilkley (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Ilkley (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Ilkley (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Nice staff.
7 september 2024
Review zonder uitnodiging
Antwoord van GO Outdoors - Ilkley (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Merrell boots
Excellent service from Lucie. Knowledgeable on the subject of walking boots despite being a new starter.
8 september 2024
Review zonder uitnodiging
Antwoord van GO Outdoors - Ilkley (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Helpful staff
I was having trouble choosing a roll mat. A member of staff offered help and talked me through the options helping me decide which one was best and I’m really happy with my purchase.
29 augustus 2024
Antwoord van GO Outdoors - Ilkley (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Very helpful staff good value
Very helpful staff good value and a great pair of walking boots
31 augustus 2024
Antwoord van GO Outdoors - Ilkley (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
We were visiting the area and needed…wellington boots.
We were visiting the area and needed some new wellington boots.
All staff Lucie,Blossom,Harry and Gary gave great customer service.
Thank you all so much.
30 augustus 2024
Review zonder uitnodiging
Antwoord van GO Outdoors - Ilkley (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Both Billy & Tia were excellent in…
Both Billy & Tia were excellent in their service. A very enjoyable experience, thank you 😊
21 augustus 2024
Review zonder uitnodiging
Antwoord van GO Outdoors - Ilkley (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
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