VERY WELL PRESENTED STORE. A MEMBER OF THE STORE TEAM (LEWIS) WAS VERY HELPFUL WHEN WE PAID FOR OUR ITEMS. SORTED US WITH A NEW MEMBERSHIP CARD (AS WE HAD LOST OURS) AND ALSO UPDATED MY EMAIL ADDRESS... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I bought a leatherman in June but when I used the small screwdriver the end broke off. I phoned the Norwich store and explained. I was told to ask for Shaun. When I arrived he was very welcoming and... Toon meer
Bedrijf heeft geantwoord
I was helped by Sean L, I wasn’t sure if an expensive coat was justified for one day on Ben Nevis, Sean explained my options with the types of clothes available and I ended up finding a sensible solut... Toon meer
Bedrijf heeft geantwoord
Took a bit of searching to find the items we were after and had to wait a while to pay as only one person on the tills. We were served by a very helpful and informative Sophie who showed great patienc... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Norwich
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
City Trading Estate, NR2 4TQ, Norwich, Verenigd Koninkrijk
- 01603 574399
4,8
Uitstekend
3K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Laura helping with Coats
Laura was really helpful in getting me the right sized coat and gave me great recommendations for the right brand and rating. Great credit to the team! Went to the shop on Mon 03/08/2026
2 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Norwich
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
shorts for husband, never easy!
Walked in to buy shorts for husband. Never easy. Tina the shop assistance was wonderful, knew where to find the right sizes( I won’t disclose ; )
Super efficient, positive and helpful. On the till was Freya who was also extremely helpful.
3 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Norwich
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
It made the experience great because i…
It made the experience great because i received my parcel from go outdoors unlike my previous parcel which i bought from a company and had it delivered only to find someone had knicked it from my front door.
26 juli 2026
Antwoord van GO Outdoors - Norwich
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Served by Paul who was knowledgeable…
Served by Paul who was knowledgeable about the equipment I needed for fishing and happily demonstrated with a diagram exactly what I wanted to achieve. All the staff are friendly and approachable
2 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Norwich
Hi,
We're really pleased to see that you gave us 5 stars here. Feedback on how to improve is important but it's also nice to see full marks.
Thanks again,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Norwich
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Sam on tills
Lovely young man working on the tills helped me with a pair of walking boots, very easy in and out!
27 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Norwich
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Lola was fantastic
Lola was fantastic, very knowledgeable and gave great advice when we were trying to decide which tent to get, she was really helpful and polite. Thank you Lola
1 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Norwich
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Great service from Ally at the Norwich…
Great service from Ally at the Norwich store. Was very patient whilst I tried on many pairs of walking boots :)
1 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Norwich
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Went to purchase a back pack
Went to purchase a back pack, we’re walking 500 miles, found a member of staff easily who was extremely helpful and knowledgeable, spent time explaining and going through options, loading weights and adjusting straps, ended up buying a great Osprey, massive thank you to Sean, he is a complete gentleman and asset to your team, Annie looked after us at the till, genuinely interested in our adventures, great shopping experience
30 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Norwich
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Jade was awesome!
Went in to the Norwich branch to get my daughter wellies and socks for horse riding. 'Jade' was amazing on the till, she helped us find better socks for my daughter. We don't go to here often probably twice in the past 10 years but the customer service was amazing, will defiantly go back.
29 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Norwich
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Excellent quality camping trolley
Ordered to click and collect so very efficient way to ensure I got what I needed.
22 juli 2026
Antwoord van GO Outdoors - Norwich
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Great Personal Service and knowlegable staff
My go to place, you get the best service with knowledgable,friendly. staff
Laura was brilliant she knew a lot about all the ourdoor clothing products. She helped me with my merino base layers and my fleece.
I had all ready bought the cragghoper water proof jacket, but she got one down for me to try on with all my layers and helped with sizes to get maximum comfit.
I purchased the items and I am now totally kitted out for my charity hike up Ben Nevis when that day comes.
I have even had customers sponsor my just giving page in the shop.
I love go outdoors, the staff are great, very knowledgable
Thank you
Lindsay Byford
28 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Norwich
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Staff were excellent and really…
Staff were excellent and really helpful. Sean L couldn’t have done more.
Only downside was that they only had one of the chairs in stock at the time but we could have ordered another if we wanted to wait.
It’s also good that they are dog friendly and is one of the reasons we shop there. They were made very welcome by staff and customers.
Thank you
26 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Norwich
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Great service
Looking for some new walking shoes/ trainers. The assistant, despite being on her own provided a wonderful service getting the sizes required and providing information.
21 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Norwich
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Great customer service
Today I was served by Ally, she was lovely and so helpful, excellent customer service
28 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Norwich
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
hiking boots
Came in for some hiking boots
I tried on a few pairs and then asked Ally for some recommendations. She was amazing and gave me a few different pairs to try and chatted through features and what not.
Super helpful and went with a pair Ally recommended.
25 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Norwich
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Walking boots - great advice and service
Tom O. was incredibly helpful giving advice and showing me alternatives when I wanted to invest in a new pair of good quality walking boots - I am very pleased with the boots I eventually chose!
I didn’t feel rushed, and Tom answered all my questions. Would happily recommend.
26 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Norwich
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great friendly service from when I…
Great friendly service from when I entered through to the till. Ally was particularly helpful when checking out and ensured I had everything I needed.
26 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Norwich
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Found everything that I needed very…
Found everything that I needed very easily. Ally on the till was friendly, helpful and efficient.
26 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Norwich
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Had everything I needed and Ally at the…
Had everything I needed and Ally at the tills was very helpful and kind!
26 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Norwich
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
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