VERY WELL PRESENTED STORE. A MEMBER OF THE STORE TEAM (LEWIS) WAS VERY HELPFUL WHEN WE PAID FOR OUR ITEMS. SORTED US WITH A NEW MEMBERSHIP CARD (AS WE HAD LOST OURS) AND ALSO UPDATED MY EMAIL ADDRESS... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I bought a leatherman in June but when I used the small screwdriver the end broke off. I phoned the Norwich store and explained. I was told to ask for Shaun. When I arrived he was very welcoming and... Toon meer
Bedrijf heeft geantwoord
I was helped by Sean L, I wasn’t sure if an expensive coat was justified for one day on Ben Nevis, Sean explained my options with the types of clothes available and I ended up finding a sensible solut... Toon meer
Bedrijf heeft geantwoord
Took a bit of searching to find the items we were after and had to wait a while to pay as only one person on the tills. We were served by a very helpful and informative Sophie who showed great patienc... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Norwich
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
City Trading Estate, NR2 4TQ, Norwich, Verenigd Koninkrijk
- 01603 574399
4,8
Uitstekend
3K reviews
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Antwoord van GO Outdoors - Norwich
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Today I was served by Joe he was…
Today I was served by Joe he was lovely,good customer service and very helpful
25 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Norwich
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Great service Joe
25 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Norwich
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Norwich
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Knowledgeable Staff 🤓
Needed help selecting the correct inner tube for my daughter's cycle. Both Paul C. & Ed were a real help, saved me much time and potential inconvenience.
Always a pleasure to visit this store.
24 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Norwich
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Much better than my experience in Ipswich.
Staff very helpful knowledgeable and cheerful. Such a contrast to the sad lot at the Ipswich store. If I was in charge of Go Outdoors I would give a pay rise to the Norwich team funded by a pay cut to those in Ipswich. I suppose it's only to be expected given the performance of the Canaries compared to those poor Tractor Boys and of course we have Delia onm our side inspiring us all to do better. Well done Go Outdoors Norwich.
23 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Norwich
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Ally is excellent at the tills
Stock is well organised, tidy and easy to find. Ally on the till provided helpful and careful service to customers✔️
23 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Norwich
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Extremely helpful staff even at a busy…
Extremely helpful staff even at a busy time.Good product knowledge and super helpful 10/10.
Assisted by Laura, with thanks.
21 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Norwich
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Very prompt service
Very prompt service, friendly staff. Laura was particularly helpful and always great to have a friendly, happy member of staff dealing with you!
21 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Norwich
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Staff friendly and very helpful especially Laura
Staff friendly and very helpful
21 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Norwich
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
The employee Laura who helped me was…
The employee Laura who helped me was excellent and helped me compare a few products.
Great service and also I was in and out in 5 minutes as well.
21 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Norwich
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
great help and knowledgeable
Paul was a great help, very knowledgeable and honest in helping us with our fishing query.
20 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Norwich
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent service Thanks Sean.L
We came into the shop to find a smaller tent for Shorter breaks. We asked Sean.L for some advice as unsure what was best. He went above and beyond explaining all about the tents aswell as checking the stock room for alternative options. We made our choice after being guided through pros and cons of two.
Happy Customers. Thanks Sean.L
20 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Norwich
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Laura was super helpful today
Laura was super helpful today. Thank you
20 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Norwich
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Great selection of tents
Great selection of tents! Sean took us through all the details for each of them, hugely informative - cheers Sean!
19 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Norwich
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Professional and friendly staff and…
Professional and friendly staff and items were ready for collection quickly.
10 juli 2026
Antwoord van GO Outdoors - Norwich
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Staff are very helpful
Staff are very helpful. Nothing is any trouble to find the answer for.you.
3 juli 2026
Antwoord van GO Outdoors - Norwich
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Retuning a faulty item
Just went into Norwich store on Barker street to return a pair of faulty shoes. Bought a pair of Peter Storm trainers in December, and the fabric split after only 6 months. Staff were brilliant, didn't quibble over the need to replace the shoes at all. Laura on the till was first point of contact, she directed me to Ally in the shoe section who helped me select replacement shoes, and Tom H was the supervisor in charge that took the time to make sure we got a full refund by looking up the original purchase on thier computer system. 100% perfect from all.3 members of staff that helped, friendly, helpful and knowledgeable across the board. Thankyou for looking after everything and making it a positive stress free experience.
17 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Norwich
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Laura was great and very helpful…
Laura was great and very helpful products were good price and quality. Amazing shop overall 5 stars ✨
17 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Norwich
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
No communication
When I ordered it said I would be contacted when the order was ready for collection. This didnt happen. I have been waiting and ive checked on the order and apparently is ready for collection. So annoying
8 juli 2026
Antwoord van GO Outdoors - Norwich
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
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