First time I have shopped in Go Outdoors,had a pleasant experience looking around,good variety of products at a reasonable price.I bought an item and asked if they give Veteran discount,I received 10%... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 13 Team Valley Retail Park, NE11 0BD Gateshead, Tyne & Wear, GB
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Lees wat reviewers zeggen
I've just returned to coarse fishing after many years away from the bank and visited Fishing Republic in GoOutdoors Team Valley, Gateshead to look for a good, all round rod for both river and still wa... Toon meer
Bedrijf heeft geantwoord
Honestly, what lovely people!!! - Andy in the footwear department knows his stuff, easily happily handling multiple customers all at the same time, giving great advice and Alex on the cashier desk is... Toon meer
Bedrijf heeft geantwoord
Found a lush coat, staff member Terry and manager on hand to detag it so could try it on without hunching over. Trusted me to not abscond, as left tag off while i went downstairs to shop some more. GR... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Team Valley
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
Unit 13 Team Valley Retail Park, NE11 0BD, Gateshead, Tyne & Wear, Verenigd Koninkrijk
- 0191 300 2738
4,8
Uitstekend
3K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Finlay the Friendly Fishing Expert
Served by Finlay at Gateshead, Team Valley. He was great. So knowledgeable about fishing and was able to set us up with everything we needed.
24 oktober 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Team Valley
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Nice Shopping Experience.
First time I have shopped in Go Outdoors,had a pleasant experience looking around,good variety of products at a reasonable price.I bought an item and asked if they give Veteran discount,I received 10% discount.Will visit again.
5 oktober 2026
Antwoord van GO Outdoors - Team Valley
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Team Valley
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great service
Found a lush coat, staff member Terry and manager on hand to detag it so could try it on without hunching over. Trusted me to not abscond, as left tag off while i went downstairs to shop some more. GREAT SERVICE!
17 oktober 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Team Valley
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
What a joke of a shop staff are…
What a joke of a shop staff are clueless no one approaches to help you then the staff you eventually find don’t have a clue about products that the shop sells
I will take my business elsewhere
18 oktober 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Team Valley
Our customers’ suggestions and experiences play a vital role in improving the shopping experience that GO Outdoors provides and we are grateful for your feedback regarding your recent visit to one of our stores.
Your comments have been passed on to the store's management team for them to review and for improvements to be made in the service provided to our customers.
We do hope that you will choose to visit one of our stores again in the future to provide us with the opportunity to improve upon your experience.
Kind regards,
GO Outdoors Customer Care Team
Great Shop Assistants
Honestly, what lovely people!!! - Andy in the footwear department knows his stuff, easily happily handling multiple customers all at the same time, giving great advice and Alex on the cashier desk is always super friendly and helpful.
11 oktober 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Team Valley
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Pedro and Matthew where both helpful…
Pedro and Matthew where both helpful and knowledgeable
12 oktober 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Team Valley
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Team Valley
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Very helpful staff
Whilst making a return of an online purchase and then subsequently buying some Bridgedale socks, I encountered two really helpful young men (customer sales) who were a pleasure to deal with. (Socks also excellent.) So, a very happy customer!
6 oktober 2026
Antwoord van GO Outdoors - Team Valley
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Julie was very helpful
Julie was very helpful, patient and knowledgeable without being too pushy. When I asked about price matching a competitor she was able to accommodate. First class service. The guy on the till was also very helpful. I would use this company again.
7 oktober 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Team Valley
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
i entered the store very confused about…
i entered the store very confused about what i was wanting and John paul also known as JP , came up to me and my boyfriend and was very welcoming, helpful and knowledgeable. He was very considerate and at good at welcoming us and overall he helped me find what i was looking for . He is a very lovely kind man , thank you so much JP
4 oktober 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Team Valley
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Went to the Gateshead store this…
Went to the Gateshead store this evening. Had a bit of an issue with my loyalty card not being recognised. Terry sorted this out for me without issue. I would highly recommend this go outdoors store, and Terry as an individual if you are looking at the fishing gear. Top marks. Thank you.
3 oktober 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Team Valley
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent knowledge and help provided by the staff
My daughter and I spent ages in Go Outdoors in order to find the right hiking shoes and rucksack for her adventure to New Zealand....Anthony and Max were incredibly helpful. They knew their products and helped us to narrow the search down to what we really needed. There was no pressure just genuine support and it was really appreciated. Thank you.
9 september 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Team Valley
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
The first tent I bought was faulty and…
The first tent I bought was faulty and had to be returned
The store didn’t have a replacement
I ordered the second tent on line
I never received it after 8 day I called to be told it’s lost or stolen by the delivery company
I would have to receive a refund which could take 5-10 days and then they couldn’t order the 3rd tent I would have to do that myself
So very disappointed with the whole experience not only did my first camping experience get ruined and only last one night
I missed the second as I didn’t have a tent even though it was paid for but was stolen or misplaced by the delivery company
Highly disappointed I would find it very hard to use go outdoors again
20 september 2026
Antwoord van GO Outdoors - Team Valley
Thank you for taking the time to share your experience. We are very sorry to hear of the difficulties you encountered with both tent purchases and appreciate how disappointing this must have been, particularly as it impacted your camping trips.
While parcels do occasionally become lost in transit, we fully understand how frustrating this is when you are waiting for an order that you have already paid for. We are also sorry that your initial tent developed a fault and that a replacement was not available in store.
We appreciate that the combination of these issues resulted in a poor experience and led to the cancellation and refund of your second order. This is certainly not the level of service we aim to provide, and we apologise for the inconvenience and disappointment caused.
Thank you for bringing this to our attention. Your feedback will be shared with the relevant teams as we continue to review and improve our processes. We hope you will consider giving us another opportunity to provide a much better experience in the future.
Kind Regards
GO Outdoors Customer Care.
awesome customer service
awesome customer service, friendly staff who are very knowledgeable and happy to help out when I was picking out fishing gear, definitely recommend getting equipment for the outdoors here and highly recommend spending the extra £5 on the yearly membership as it pays off pretty much immediately.
30 september 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Team Valley
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Extremely knowledgeable, friendly and helpful staff
I've just returned to coarse fishing after many years away from the bank and visited Fishing Republic in GoOutdoors Team Valley, Gateshead to look for a good, all round rod for both river and still water float fishing. Thankfully Darren was on shift. He talked me through the various options available in terms of quality, pros and cons, and price. His expert and friendly advice completely helped me to choose a fabulous new rod and reel.
21 september 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Team Valley
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
I shop both online and instore
I shop both online and instore. Your Gateshead branch is close to where I work. For jackets and fleeces I like to try them on, because I take a L or XL depending on brand and activity. For other stuff I tend to buy online. Staff at Gateshead are very helpfull.
18 september 2026
Antwoord van GO Outdoors - Team Valley
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
I was served by Terry who couldn’t have…
I was served by Terry who couldn’t have been more helpful. He really took the time to explain the pros and cons of each item and made sure I was getting what suited me!
24 september 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Team Valley
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Easy to navigate website
Easy to navigate website. 30 seconds and the order was placed. Super fast delivery and well packaged
12 september 2026
Antwoord van GO Outdoors - Team Valley
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Team Valley
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
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