⭐⭐⭐⭐⭐ I wanted to leave a review for Terry following our visit to GO Outdoors on 5th August. His customer service was excellent. He was incredibly knowledgeable, took the time to listen to... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 13 Team Valley Retail Park, NE11 0BD Gateshead, Tyne & Wear, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I came in to look at backpacks as I’m going travelling soon and was served by Max who was so lovely and incredibly helpful! I had no idea what I was looking for but Max took the time to show me all th... Toon meer
Bedrijf heeft geantwoord
Pretty HACKED OFF. Searched for campingaz 907 refill. Go outdoors ad came up for £26 for members. (Needed to renew) Turned out to be £50 for the gas More expensive than anywhere else on my s... Toon meer
Visited Go Outdoors at Team Valley for some new walking shoes. The assistant in the shoe department couldn't of been more helpful ( sorry didn't get ya name young man) and check out server Matthew wa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Team Valley
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
Unit 13 Team Valley Retail Park, NE11 0BD, Gateshead, Tyne & Wear, Verenigd Koninkrijk
- 0191 300 2738
4,8
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
fast collection of an online order
fast collection of an online order. Staff were great and very helpful in store when choosing between some items.
11 juli 2026
Antwoord van GO Outdoors - Team Valley
Hi
Many thanks for taking some time to give us a 5 star review. We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Good store.
Good store.. easy to navigate around. Served by Leigh.. she was really helpful ,pleasant and friendly. We left feeling really happy 😊
29 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Team Valley
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Absolutely lovely man helped us so…
Absolutely lovely man helped us so much, even shared his knowledge and taught us things we didnt know. He went as far as drawing out a picture to instruct us exactly what to do! Went above and beyond for his customers. Thanks so much Darren! Great customer service.
28 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Team Valley
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Andy and Max were great help
Andy and Max were great help! I bought a new waterproof jacket and Andy checked price matching to make sure I was getting the best deal. Max helped me decide on a Jet Boil for my camping trip and helped demo the equipment to see what would work best for me too.
17 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Team Valley
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great store and friendly staff
Great store and friendly staff. John Paul was a really big help today
24 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Team Valley
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Visited Go out doors team valley today
Visited Go out doors team valley today, with the need for new fishing equipment.
I was asked if I needed help by Terry, and that man went above and beyond to help explain and show me how things would work on a new rod.
His customer service was outstanding and he had great patience for my questions.
Credit to the company.
23 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Team Valley
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Matthew at Team Valley served us
Matthew at Team Valley served us, very helpful and polite. An asset to have!
23 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Team Valley
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
served by Darren today how went above…
served by Darren today how went above and beyond,
very helpful as usual.
many thanks.
22 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Team Valley
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Excellent customer service received…
Excellent customer service received today buying a tent & accessories. Staff even cancelled a collection I’d arranged from the Sunderland store but no longer needed. 1st class service.
22 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Team Valley
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
We were served by Leah
We were served by Leah, super helpful, super friendly 👏🏽 Helped my daughter with back packing needs
11 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Team Valley
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Fantastic service in the Team Valley…
Fantastic service in the Team Valley store yesterday from Darren. I purchased my new OEX roof tent and roof bars. Very helpful and friendly service. I had all questions answered and happy to now look forward to my upgraded camping trips.
Thank you
14 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Team Valley
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Customer service
Met Darren again today on the fishing department, an actual fisherman, excellent customer service, speaking from personal experiences always informative and helpful
John G , Big waters member
13 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Team Valley
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Thanks Andy
Was in store today 13th July 2026 to get my daughter some camping equipment. Was approached by a great member of staff called Andy who helped us massively with everything we needed. He was a great help and had plenty knowledge.
13 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Team Valley
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Super helpful service from Anthony and…
Super helpful service from Anthony and extremely knowledgeable as I wanted to purchase tent ,came away with berghaus 700xl.
1 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Team Valley
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
A Star delivery of customer service
Went in to buy some new hiking boots and Andrew was a credit to the store. Nothing was too much for him. Me and my partner spent over 1 hour trying boots before we settled on the ones we wanted and he was attentive, helpful and positive throughout the whole process. No pushy sales pitch trying to get us to buy the most expensive pair, just let us try and test drive the boots until we found the ones that were perfect.
Would recommend as always for any outdoor pursuits purposes.
6 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Team Valley
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Order was ready to collect in no time.
29 juni 2026
Antwoord van GO Outdoors - Team Valley
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Bought the BGH 4XL Air Tent
Bought the BGH 4XL and the additional
Bundle at the Gateshead store, great deal and big thanks to Rosie for her help and Information so I got the best deal with the additional items.
29 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Team Valley
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Andy is a top bloke!
Whilst Andy didn't actually serve me, I was in the shop for a long while looking at lots of kit and I noticed that Andy was very busy, very polite and he didn't stop helping people, even if his hands were full.
Nothing was too much trouble.
Top marks from me.
4 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Team Valley
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great service
Great service from Andrew, even at the end of what looked to have been a very busy day.
Thank you!
26 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Team Valley
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Team Valley
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.