GO Outdoors - Team Valley Reviews 2.567

Friendly and helpful staff really went out of their way to help me find what I wanted.

Had a great experience at the Team Valley store last week. There was a store assistant named Andy, who provided excellent advice regarding walking boots that I was looking to replace and I purchased a pair of Scarpa walking boots. He was approachable, knowledgeable and friendly & not pushy, which was a breath of fresh air when shopping! Thanks :-)

I was served by Andy in the footwear area. He was extremely personable and helpful with his suggestions and offered to check stock elsewhere for different colourway options. He also explained the membership process in detail and I ended up purchasing one.

In all I saved £45 thanks to his helpful suggestions. Will happily visit the store again!

I was buying hiking boots and was served by Pedro who was knowledgeable helpful and very pleasant. I was helped make the best decision for my needs and within my budget.

Julie served me today with new hiking boots. After listening to what i was looking for i was shown a few pairs and bought one of them. Without the advice i doubt id looked at these lighter weight ones but they are definitely the best pair i have had. Thanks Julie 😁

Helpful staff, with lovely attitude
Looked through stock to find my size coat

My assistant Ged was extremely helpful and knowledgeable. He let me try on the boots I liked the look of and advised me on the different features of various boots. He was careful to ask me about the type of walking I intended to do and clearly understood my needs.
Get helped me to get a good price for the boots, advised me on suitable socks, ensured I did not miss the offer, and carried my purchases to the till for me.
Whilst I stomped about the shop in different boots Ged chatted to my husband about common interests.
I am very pleased with my purchases.

After a devasting week end where I have had to invest in new footwear 2 sizes bigger than I normally wear the excellent help I received today by someone who clearly understood my needs and wants went a long way to my decision to buy today. Andy or Andrew in the shoe department was exemplary.

Andy, on the shoe department was very knowledgeable and gave an honest opinion. Not swayed by price. Very helpful.
The lady supervisor on the till was polite and very professional but also friendly and happy to have a laugh. I would highly recommend this store and the staff I encountered to anyone.

The staff were very helpful with my purchases

Five star service

Charged twice for muck off no wet lube cycle cleaner

Pedro was so helpful, actually knew about the boots and provided some great advice!

Andy the salesman very knowledgeable and extremely helpful.

I popped in to get an inexpensive pair of boots to see me on a trip after my last park gave up.

I was served by the very friendly Andy who guided me through the boots and fully understood my brief. He didn't go for the "upsell" but guided me through the budget end of boots and helped me pick a pair that met my wants for high ankle support, good sole and price point.

Overall very happy with my service, all other staff I interacted with were nice as well 👍

I was looking for more info on a pair of scarpa hiking boots at the Metrocentre store but they didn't really have a clue so i headed to the Team Valley store. I was assisted by Pedro at the boots section and he was so knowledgable about all the boots and answered all the questions and concerns i had and also agreed a price match on a competitor so I now have a pair of scarpa boots. Thanks Pedro for all your help.

My husband and I went to Team Valley yesterday to look at cycle helmets and was greeted by Gav who was so helpful and went truly out of his way to explain the different helmets which were out there. My husband did not want a helmet as it wouldn’t look good on him! Gav gave so much advice and help he finally convinced him. We had previously experienced Gav’s help when we were looking at electric bikes and his wealth of knowledge was fantastic. He took his time to explain the different types of bike so that we knew the best bike that would suit our needs. We would recommend anyone looking for a bike electric or manual to chat with Gav first. Highly recommend him. Steve and Kath

I needed some walking boots. I had an idea of what I needed, but Ged was really able to guide me, really knowledgeable and great recommendations, 10/10 customer service at its best

What an absolute pleasure to visit this store. The staff were so friendly and helpful.
They stopped what they were doing just for a friendly chat and went out of their way to help.
Well done all at Go Outdoors Team Valley.

Andy in Footwear was extremely helpful, very knowledgeable about product & helped us narrow down & decide upon which walking boots to buy.