⭐⭐⭐⭐⭐ I wanted to leave a review for Terry following our visit to GO Outdoors on 5th August. His customer service was excellent. He was incredibly knowledgeable, took the time to listen to... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 13 Team Valley Retail Park, NE11 0BD Gateshead, Tyne & Wear, GB
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Lees wat reviewers zeggen
I came in to look at backpacks as I’m going travelling soon and was served by Max who was so lovely and incredibly helpful! I had no idea what I was looking for but Max took the time to show me all th... Toon meer
Bedrijf heeft geantwoord
Pretty HACKED OFF. Searched for campingaz 907 refill. Go outdoors ad came up for £26 for members. (Needed to renew) Turned out to be £50 for the gas More expensive than anywhere else on my s... Toon meer
Visited Go Outdoors at Team Valley for some new walking shoes. The assistant in the shoe department couldn't of been more helpful ( sorry didn't get ya name young man) and check out server Matthew wa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Team Valley
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
Unit 13 Team Valley Retail Park, NE11 0BD, Gateshead, Tyne & Wear, Verenigd Koninkrijk
- 0191 300 2738
4,8
Uitstekend
3K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Helpful staff member
I found what I needed very quickly with help from very courteous and helpful staff member John-Paul who took time to take me to where it was located. I was less impressed with the disinterested, gum-chewing lad on the til but overall a good experience.
12 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Team Valley
Thanks for the 4 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Team Valley
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Team Valley
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
First Class Team Work
Fantastic service from Julie in the store and Anthony who works in the Customer Service team via the phone. Both worked extremely well as a team talking me through how they could help me and what they would both do to sort my problem with a Voucher. Great credit to GoOutdoors. Thank you.
13 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Team Valley
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Was helped by a lovely young lad called…
Was helped by a lovely young lad called JP who sorted me out with a couple of wetsuits
12 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Team Valley
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
I needed advice on a pair of walking…
I needed advice on a pair of walking boots because I have had some issues with my foot, Pedro was fantastic, very helpful, I was worried about spending so much money on the wrong boots and he put my mind to rest.
12 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Team Valley
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Went to fishing republic today spoke to…
Went to fishing republic today spoke to staff member Darren about advice on what I would need for fishing he was very knowledgeable also very friendly and patient his attitude is beyond first class he is so cheerful I will definitely be back to purchase more fishing tackle he is a credit and great asset to your company Darren is a top top man
9 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Team Valley
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Helpful member of staff Julie
Was helped by a member of staff ‘Julie’ when picking a pair of North Ridge shoes to go to Switzerland and some other bits as well, great help & very knowledgeable and laughed that I was picking shoes 12hrs before I flew! Rarely leave reviews however Julie was such a friendly person it made my last minute decisions much easier to make! Thanks again Julie!
14 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Team Valley
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great advice on tent
Anthony was a great help. As a family new to camping he was really helpful and helped us find the right tent for us. He also gave us some great tips for when we go camping. Thanks
7 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Team Valley
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Amazing visit
We visited the store today to buy all the kit needed for my daughter’s first Duke of Edinburgh expedition. Michael Mc and Matthew went above and beyond to help us and we left fully kitted up and excited for many outdoor adventures! We couldn’t recommend them more .
6 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Team Valley
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Fantastic customer service from Finn…
Fantastic customer service from Finn and Matthew, went above and beyond to help and sort out the issues I was having, they saved the day, thank you
6 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Team Valley
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Super customer service.
I have "awkward feet" and needed boots to suit. Julie had the patience of a saint and worked with me trying on perhaps 6 different manufacturer's boots until we found a fit. Thank you. I can now go and enjoy my holiday.
4 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Team Valley
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Max was extremely helpful and knowledgeable
Max helped us purchase a rucksack. He was very knowledgeable and patient as we tried just about every rucksack there! Nothing was too much trouble, adjusting them all to fit and we found the right one.
29 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Team Valley
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Very helpful service from Andrew in the…
Very helpful service from Andrew in the shoe department - was able to give advice on how different brands and styles fitted and sizing. He was also very attentive and polite whilst helping a number of customers at the same time.
Thank you
1 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Team Valley
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Bought some new walking shoes
Bought some new walking shoes, no pressure whatsoever, tried on a few pairs great service, served by Andrew really knowledgeable guy and very helpful
1 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Team Valley
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Visited Team Vally shop this morning to…
Visited Team Vally shop this morning to look for camp fires
Max was excellent help us with our choice even opening one up and putting up in store
Thanks Max and Team Valley
31 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Team Valley
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Max at Team Valley was really helpful
Max at Team Valley was really helpful, gave loads of advice in how to fit Rucksack and tips for duke of Edinburgh.
Very grateful
31 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Team Valley
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Julie is the one!! 🐐
Visited the Team Valley store today to buy a new pair of walking boots. Fantastic service from start to finish, very knowledgeable and patient staff.
In particular thank you to Julie, who went above and beyond to discuss all the boot options, allowing me to try them on for my plans ahead. Julie even went as far to price match my Scarpas to other competitors since I decided to go for a more expensive boot. I will certainly be back! Thank you
28 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Team Valley
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Great customer service!
Today we visited the Team Valley store to buy climbing shoes for my daughter. Pedro was extremely helpful. I would give him a five star review for his customer service, he was informative, professional and helpful.
28 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Team Valley
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Amazing very helpfull staff.
Got a pair of walking boots for dofe.
The kind lady that helped us called Julie was extremely helpful and knowledgeable, would highly recommend. Made my experience enjoyable!
28 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Team Valley
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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