GO Outdoors - Team Valley Reviews 

Pedro was really helpful and patient with my children. He brought lots of different size boots over and gave us time to decide.

I had a problem with a pair of walking shoes which I had recently purchased from Go Outdoors Team Valley branch. On finding the problem, I rang up the store and spoke to Rio who told me to return the shoes the following day and I would receive a full refund or a brand new pair of shoes. I returned the shoes as suggested and was attended to by Matthew who was very helpful in assisting me in choosing another pair of shoes. Excellent and prompt customer service! I will definitely be back!

Andrew was very helpful and got what I needed. Pedro helped me out with the Kalana app for payment. I would recommend the store anytime.

Visited this store for shoes. Guy helping with shoe fitting friendly approachable and efficient.
Pedro at the till… what a guy, super chatty and helpful. Nothing was too much bother. Genuinely looked happy to be at work and help.

Andy was extremely helpful, really knows his stuff! Thanks very much for the info and helping me choose the right boots!

I needed specific walking boots for foot problems. Pedro was very helpful and informative without being pushy. I came away with socks and insoles as well as great Merrel boots. Will be visiting again and recommending.

Andy was fantastic! Extremely knowledgeable and gave me great advice when I was picking out some hiking shoes, customer service went above and beyond would recommend, another good experience at GO outdoors

Exceptional customer service!
Great product at a competitive price..

Terry at Go Outdoors at Team valley stores was very friendly and helpful his knowledge of Outdoors equipment was outstanding and very professional.

We need more people like him in the world, we'll definitely be back again soon that's fir sure.

Woke up and decided to buy a tent
Visited the store and everything g was on display and in stock
What more could u want
It was like Living in the 90s when you could go
To a store and test things out and drove home with them

Thank you so much Pedro for your expert advice on my camping stove what a gentleman his knowledge is next level very clever guy good luck god bless regards Dale Allan

Had a great experience today, John Paul was more than helpful and polite, was nothing he couldn't do for us and very happy to help, a credit to your team.

Michael MC was absolutely superb. Very knowledgable, approachable and helpful. Couple of other members of staff also helped me get fully kitted out for a family camp. Would recommend!

Terry on the fishing counter was so helpful and friendly. As someone who’s only ever learned from my grandad who can’t fish as much, he really made everything so easy and understandable for me. Honestly would love to be served by him again he was amazing.
Thank you Terry

The service from Go Outdoors is exceptional. Although we had an issue with delivery (courier fault) the staff were fantastic at resolving it. The staff were very friendly and personable, both in store and on the phone. Will absolutely use again and again.

I visited the shop in TVTE, Gateshead to purchase a replacement Map Case. Asked at the reception/Payment Counter and was immediately shown the location of where they were kept. I selected the type I needed paid for it and thanked your very efficient and helpful assistant.

Anthony helped us pick out our tent and genuinely made the experience so much better than expected. He was very knowledgeable, without being overbearing. Weighed up the pros and cons of models and shared own experiences. My dad is a well known outdoors YouTuber and I feel like Anthony’s advice and helpfulness was of a similar ilk to him. Great customer service.

Good selection of products, excellent, helpful staff. Good environment.