Very cheerful and helpful staff Maj Priyam and Aymaan assisted in trying out various Daypacks and hiking boots. Explaining the different features. Finally settling with OEX backpack and Merrell... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieTottenham Court Road 248, W1T 7QZ London, England, GB
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Lees wat reviewers zeggen
The staff at this location are absolutely amazing. In particular the manager, Tiffany. I bought a decent puffer jacket earlier this year. Unfortunately it ripped not long after buying it. The manage... Toon meer
Bedrijf heeft geantwoord
The staff were very helpful and friendly, there is a nice cozy vibe between the staff members and after my 2nd visit in two days I have noticed that they go above and beyond to satisfy their custom... Toon meer
Bedrijf heeft geantwoord
The staff was very helpful, welcoming and professional. Sophie and Priyham were easily able to answer all of my (many) questions, and I left very satisfied. The shop itself is pretty good and very... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over GO Outdoors - Tottenham Court Road (Express)
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
Tottenham Court Road 248, W1T 7QZ, London, England, Verenigd Koninkrijk
4,9
Uitstekend
535 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Majeed was extremely helpful
Majeed was extremely helpful, provided great advice and helped me to find the item I was looking for
20 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Tottenham Court Road (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Wonderful customer service from Tahmid and Sophia!
Tahmid and Sophia were very helpful in helping us find the right pair of walking boots! We tried lots of pairs on but they were incredibly patient and answered all the questions that we had. They were very knowledgable and able to support very well!
18 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Tottenham Court Road (Express)
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
The staff were very helpful and super awsome!and…
The staff were very helpful and friendly, there is a nice cozy vibe between the staff members and after my 2nd visit in two days I have noticed that they go above and beyond to satisfy their customers needs.
Tiffany and 'GAY' Maj (insider joke, not homophobic) were absolutely awsome, to the extent of Maj running after me yesterday for 50 meters to hand me the hiking stick which I'd forgotten.
Huge thanks to Tiff for the nice discount.
I highly recommend this store.👍👍👍
15 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Tottenham Court Road (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Good service
My wife always has problems getting suitable shoes because of a bunion on one leg. We went to GoOutdoors in Tottenham Court Road. Maj was extremely patient and helpful with various suggestions. With his help my wife was able to find suitable and comfy shoes.
3 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Tottenham Court Road (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Good products, helpful staff
Bought a pair of Merrell walking boots. The store had a good selection and Tahmid was very helpful giving good advice on the types of walking boots. Very satisfied with the boots I purchased from this store. They are a good fit, supportive with good grip, feel well made and are comfortable. A good London store to visit, with helpful staff.
30 december 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Tottenham Court Road (Express)
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Tottenham Court Road (Express)
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
I came today to buy some hiking gear…
I came today to buy some hiking gear with a friend of mine. I was very pleased by the customer service we received from Maj, Jay, Samuel and Tiffany. Absolutely kind and professional staff. Thanks 💚
7 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Tottenham Court Road (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Good honest service with a smile
Was served by Tahmid and whole experience was top draw. He was knowledgeable and helpful and provided solid advice. Did not feel rushed or pressured. Bought a pair of walking boots and am very satisfied.
Thank you.
6 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Tottenham Court Road (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent smiley service and a discount…
Excellent smiley service and a discount as my membership has lapsed. A great start to the New Year! Thank you. I work in customer service and recognize good customer service when I receive it.
5 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Tottenham Court Road (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Friendly and helpful staff
Sophia was helpful, patient and very knowledgeable. Bought a great pair of Scarpa walking boots. Will definitely go back.
3 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Tottenham Court Road (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
The staff were very helpful and helped…
The staff were very helpful and helped me come to the right decision.
28 december 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Tottenham Court Road (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
I had a rare problem with my walking…
I had a rare problem with my walking boots. One of the boots was letting in water, which is unusual.
I had my receipt and since it was within one year of purchase they immediately changed the boots for me- no quibbling at all. Both members of staff were great,and really supportive. That's part of the reason why I shop there. They know their stuff and take care of their customers. Now one thing to note. When you buy any shoes or boots hold onto the box. Without a receipt no chance, but without the box It's the same !
I was very luck they saw I was a loyal customer. Thanks Tiffany and Sophia youre both the best!
6 december 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Tottenham Court Road (Express)
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Great stock
Great stock, prices and helpful staff. Tourif was very friendly and helpful during the check out. Will come back again!
28 december 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Tottenham Court Road (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
The staff could not have been more…
The staff could not have been more helpful
24 december 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Tottenham Court Road (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
fantastic customer service…
Had a fantastic customer service experience from Maj and Tahmid. I’ve walked away with some great boots and I’m really happy with the attentive attitude and proactive approach. Queries were answered thoughtfully and professionally. Fab!
23 december 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Tottenham Court Road (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Great service from Aaron when buying…
Great service from Aaron when buying new walking boots his knowledge helped us buy some scarpa walking boots
23 december 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Tottenham Court Road (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Awesome Customer Service
Great stuff, awesome Customer Service!
21 december 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Tottenham Court Road (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Great and helpful service by Inayah.
Great and helpful service by Inayah.
14 december 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Tottenham Court Road (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Tottenham Court Road (Express)
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Maj & Tahmid …
Maj & Tahmid …
Thank you so much for your help yesterday in store- So nice to receive such great customer service!
🌟🌟🌟🌟🌟
18 december 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Tottenham Court Road (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
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