I was having problems logging into my account esp getting the code into my app .Help and support was offered by Kelsey as to what was best to do. Success and I am now able to use the 25% discount for... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Sarah was most helpful and sorted my issue out with no fuss. The tone of her reply to my query was top drawer; first introducing herself by name, before explaining how to solve my issue and then fin... Toon meer
Bedrijf heeft geantwoord
Gourmet Society. I have joined Gourmet Society through Dogs 4 Rescue Lottery which gives me free membership to Gourmet Society which means discounts on restaurants, cinema's etc. I couldn't get my... Toon meer
Bedrijf heeft geantwoord
When my app stopped working, I reached out to customer support and was assisted by Georgina. From the start, her communication was excellent. She kept me informed every step of the way, provided timel... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Gourmet Society
Geschreven door het bedrijf
Introducing Gourmet Society.
Gourmet Society offers members some of life’s delicacies for less. With endless savings made for time spent at home as well as out and about, members can enjoy the Gourmet Society experience 7 days a week.
Our Savings
Gourmet Society offers members some of life’s delicacies for less. With endless savings made for time spent at home as well as out and about, members can enjoy the Gourmet Society experience 7 days a week.
Our Savings
Download our app.
Start using your membership straight away by downloading the free Gourmet Society app to discover restaurants, access movie e-codes and more.
Trial for free.Become a Gourmet Society member today with a free 30 day trial.
Contactgegevens
Verenigd Koninkrijk
- help@gourmetsociety.co.uk
- www.gourmetsociety.co.uk
4,8
Uitstekend
8K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Getting a Physical Membershio Card
I need a Physical Membershio Card, and Sarah helped me through the process.
Sarah is always very polite, friendly,and professional, and so nice to deal with
Thank you Sarah.
12 mei 2026
Antwoord van Gourmet Society
Thank you so much for this thoughtful review. I’m really glad to hear that Sarah was able to guide you through getting your physical membership card with her usual politeness, friendliness, and professionalism. It’s wonderful to know she made the process easy and pleasant for you.
I’ll be sure to pass your thanks on to her and the team, she’ll be delighted to hear your kind words.
Antwoord van Gourmet Society
Thank you so much for your review. It’s great to hear you received an extremely quick response and found the support equally as helpful, that’s exactly the experience we aim to deliver every time.
Membership for another year
I had difficulty renewing my membership but was given clear instructions on how to achieve this..I now have membership for another year and can benefit from the savings and am very pleased with the outcome.
11 mei 2026
Antwoord van Gourmet Society
Thank you so much for sharing this lovely review. I’m really pleased to hear that the clear instructions helped you get your membership renewed without any further difficulty. Knowing you’re all set for another year and ready to enjoy the savings is exactly the outcome we want for you.
The person who helped me (Sarah) was…
The person who helped me (Sarah) was exceptionally patient and considerate.
11 mei 2026
Antwoord van Gourmet Society
Thank you so much for sharing this kind review. It’s wonderful to hear that Sarah supported you with such patience and consideration, qualities that make a real difference when you need help and want to feel looked after.
I’ll make sure your kind words reach her and the team, she’ll be delighted to know her approach stood out.
Antwoord van Gourmet Society
Thank you for your review. I’m really glad to hear help was provided right when you needed it, that’s exactly the kind of smooth, timely support we aim for.
I've had to contact the Gourmet Society…
I've had to contact the Gourmet Society on two occasions. Both times I have spoken to Sarah and she has dealt with the issues quickly and efficiently. Exactly what Customer Services should be.
11 mei 2026
Antwoord van Gourmet Society
Thank you so much for sharing this wonderful review. It’s fantastic to hear that both of your experiences with us were handled by Sarah and that she resolved everything quickly and efficiently. Consistent, reliable support is exactly what great customer service should feel like, and your feedback really highlights that.
Sarah responded to my email question in…
Sarah responded to my email question in good time and very clearly.
I was very satisfied with her response.
11 mei 2026
Antwoord van Gourmet Society
Thank you so much for your lovely review. It’s great to hear that Sarah responded promptly and clearly and even better that you were fully satisfied with the support you received. That’s exactly the standard we aim for every time.
Very helpful and quick
Send them an email. My response was really quick and all instructions and details were provided. I was able to get set up really super quickly so very helpful
8 mei 2026
Antwoord van Gourmet Society
Thank you for taking the time to leave this review. I’m really glad to hear you received such a quick response and that the instructions provided made it easy for you to get everything set up smoothly. That’s exactly the kind of helpful, efficient experience we aim to deliver.
Excellent and tailored service in a…
Excellent and tailored service in a timely fashion.
Very personal at all times
8 mei 2026
Antwoord van Gourmet Society
Thank you for sharing such a lovely review. It’s wonderful to hear that you received service that felt both excellent and tailored to your needs, all delivered in a timely and genuinely personal way. That’s exactly the experience we want every member to enjoy.
The customer rep was excellent and…
The customer rep was excellent and really went above and beyond to help and explain matters. Very informative and pleasant.
7 mei 2026
Antwoord van Gourmet Society
Thank you so much for sharing this wonderful review. It’s fantastic to hear that our representative went above and beyond for you, being informative, clear, and genuinely pleasant is exactly the experience we want every customer to have.
I’m really glad everything was explained in a way that felt helpful and supportive. If you ever need anything else, we are always here to help with your next query or to review your account details.
Robyn gives very detailed and helpful…
Robyn gives very detailed and helpful answers to my questions very promptly first class service.
8 mei 2026
Antwoord van Gourmet Society
Thank you so much for sharing this wonderful review. It’s fantastic to hear that Robyn’s detailed, prompt, and genuinely helpful responses made such a strong impression, that’s exactly the level of first class service we want every customer to experience.
A review that was deserved
Quick, efficient and straight to the point.
Solved my problem
Perfect 👌
Christina Edwards
7 mei 2026
Antwoord van Gourmet Society
Thank you so much for this brilliant review. Quick, efficient and straight to the point is exactly the kind of experience we want you to have , so it’s wonderful to hear your issue was solved perfectly.
Swift replies to my query and good…
Swift replies to my query and good advice so problem was solved quickly.
7 mei 2026
Antwoord van Gourmet Society
Thank you so much for sharing this lovely review. It’s great to hear that you received swift replies and helpful advice, that combination is exactly what we aim for, and I’m really glad it meant your issue was solved quickly.
Excellent service from the advisor Robyn
I have had nothing but excellent service from members of the Gourmet Society Customer Services in the past. My most recent contact, over the last few days, was with Robyn. This again was a brilliant experience as the help I received quickly solved my problem. I have nothing but praise for all the advisors.
6 mei 2026
Antwoord van Gourmet Society
Thank you so much for taking the time to share such a warm and thoughtful review. It’s wonderful to hear that you’ve consistently received excellent service from the Gourmet Society team, and especially lovely to know that your recent experience with Robyn was just as brilliant. Quick, clear support that genuinely solves the problem is exactly what we want every member to feel.
Your praise for all the advisors means a great deal, I’ll make sure it’s passed on to the whole team.
Georgina is Extremely Friendly and Helpful
Georgina responded quickly and went about above and beyond with the response! Provided clear and consice instructions which worked first time! Very happy with the service I have received from Georgina!
6 mei 2026
Antwoord van Gourmet Society
Thank you so much for sharing this fantastic review. It’s wonderful to hear how friendly, clear, and genuinely helpful Georgina was, going above and beyond and providing instructions that worked first time is exactly the level of service we want every customer to experience.
I’m really glad everything was resolved so smoothly for you. If you ever need anything again, we are here to help with your next query or to review your account details.
Quick response to my email with a…
Quick response to my email with a successful outcome to my request
6 mei 2026
Antwoord van Gourmet Society
Thank you for sharing your feedback. It’s lovely to hear that you received such a quick response and that everything was resolved just the way you needed.
We’re really glad the outcome was a success that’s exactly the experience we want every customer to have.
If you ever need anything else, we’re always here and happy to help.
Extremely poor customer service and…
Extremely poor customer service and questionable subscription practices. I believed I had cancelled years ago, but can't provide evidence of that. Have been charged for subscription for 10 years without using it. Have been told I was sent emails and dismissed when I have said and provided evidence that I haven't. They've said they sent physical cards but I haven't received them. refuse to provide clear and relevant evidence that emails were sent to me, and refuse to provide a refund of all subscription - instead offering one payment covering one year. Very much - COMPUTER SAYA NO. Do not use this company, they rely on you not saying no, as opposed to asking whether you want to continue. How can you opt into a renewal subscription if you are not being asked.
5 mei 2026
Review zonder uitnodiging
Antwoord van Gourmet Society
Thank you for the review, we are sorry to see this journey hasn't gone well. We would like the opportunity to investigate your feedback further, please could you contact the team at trust@gourmetsociety.co.uk with the subject line ATTN: Trustpilot including your membership details.
Great customer service
From initial contact to finding a solution. Very efficient and effective communication. Loved a follow up email to ask if everything was dealt with. Very courteous. Thank you GS.
5 mei 2026
Antwoord van Gourmet Society
Thank you so much for sharing this lovely feedback. It’s wonderful to hear that from the very first contact right through to the final solution, everything felt efficient, clear, and genuinely supportive.
I’m especially glad the follow‑up meant something to you, making sure everything is fully resolved is a big part of how we care for our customers. Our team will be thrilled to know their courtesy and communication made such a positive impression.
We haven’t actually used the app yet…
We haven’t actually used the app yet but my Daughter has the app and she uses it quite regularly and is very happy with the app
27 april 2026
Antwoord van Gourmet Society
Lovely to see the experience shared, anything we can assist with please let us know.
Antwoord van Gourmet Society
Lovely to see the access was explained clearly, thanks for sharing.
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