Grace Removals Reviews 

Sales staff were really approachable and very informative, no question was too much trouble. The packing team were good overall, however the "container to container" move we were promised didn't eventuate, and our items ended up being double handled (into a removal van to take to the port to be packed into the container). There were delivery delays with shipping which were very well communicated as soon as Grace knew about them, and the local team in Christchurch kept me updated whenever any new information was available. The Delivery team was amazing, they were a team of 7 and the unloaded the container in no time at all and had the large items of furniture re-assembled within a few minutes. They confirmed with us if there were any issues and how to proceed with getting the used packaging collected once we had unpacked. Unfortunately, there were a few items damaged in the move, so I am glad we paid for insurance. The items damaged were either not wrapped or packed with due care and attention, which is a shame as everything else went very smoothly. Just claiming through insurance now and the process so far has been smooth.

Grace was a great company to deal with. Fast and efficient communication and very well priced.

Awesome team of guys, very professional and nothing was too much trouble. Highly recommend A**

Second shift in just over a year for an older couple in poor health. Consistent with the last move, the team, with some of the familiars, turned up promptly as promised and again helped us sort out innumerable boxes and packed up the entire kitchen. Everything done carefully and thoughtfully. At the last minute, our new home was inaccessible so everything had to be put in a container for storage at Grace facility. The people, the team, and the whole organisation from Dave, the boss, always available for consultation, make this stressful process as bearable as possible. We have recommended them to many friends who have had the same experience. If there is one thing you can do to ease the stress of shifting, call Grace

Our experience with Grace Removals was great. Excellent service!!

Awesome service. Needed quick and professional service and got this beyond my expectations

Grace Removals are a fantastic company. They are considerate and compassionate. Grace went that extra mile for us, got things done and made things work. Many thanks

Grace Removals were efficient at getting back to me with a quote to move various items from Christchurch to Auckland. They packed everything very well and a week later I had possession of my goods. Sally (Christchurch Branch) was great to work with and got back to me with any queries I had in a timely manner and the logistics team worked in with my requirement’s. Thanks for making it so easy for me

Excellent Planning and quick to respond. Very professional team. The movers were excellent and on time. Very thoughtful, diligent and pleasant movers.

We chose Grace Removals because of their reputation for moving artworks. From the first contact, to a visit by their consultant Kathy, as we prepared to move after 40 years, we felt valued as customers and were taken through the process in a professional manner.
For 3 days our moving team, Paul & Tana, joined by Steve on moving day were amazing, warm and friendly and took great care with the packing. Moving day was the worst weather day, but the move went smoothly despite this.
We would have no hesitation recommending the above team for your move.

I would definitely recommend Grace removals, very professional to deal with. The team of chaps I had shifting my household knew what they were doing, were well organi and took great care not to damage anything. They were the best removal team I have had in all my shifts👍

They were the only firm that came to my house and gave me a full quote where there were no extras. The movers were polite and professional and careful. Nothing got broken or lost. Very organised. I would recommend th hem.

The 2 removal persons were both polite and careful, together with being quick and efficient. What more can you ask for. Very happy and have recommended them already.

I enquired with several companies and Grace was by far the cheapest, the service was fantastic and everything was sorted super quick. Absolutely outstanding service & would happily use again. 10/10 recommend using Grace!

If you want an easy, efficient move with some wonderful friendly and obliging workers, choose Grace Removals! Economical and stress free. No breakages due to the workers being so careful when moving my items. Can't say enough to recommend this moving company!

I paid for Grace Removals to relocate me from Melbourne to Auckland in December 2019 for a new job with Regional Facilities Auckland, shipment ref 1560838. Although I paid for my own container at the advice of Melbourne Agent Vlad Kovacevic so my shipment would get expedited and would not risk confusion, my goods did not arrive until mid-February. I liked Vlad, and I chose Grace over a cheaper quote (from Pickfords). The delivery guys at the Auckland end were outsourced by Grace to Smart Express and overloaded the lift in my apartment block, leaving me with a broken lift, angry neighbors and the job only partly done. I paid $ 600 to find emergency replacement labour with the abandoned boxes and Grace accepted no responsibility. After unpacking I discovered entire boxes containing valuable computer and electronic equipment, works of art and silk shirts missing. I have tried not be suspicious and to give the benefit of the doubt. Perhaps they had been mislaid somewhere? No one replies to my enquiries. And now of course Grace can invoke Covid, but it looks to me like the problem is theft and/or incompetence pre Covid and no one is prepared to speak with me or admit anything. I will continue to try to locate my missing property on my own via Customs. The experience has clouded my first six months in New Zealand. I just can't believe how awful they have been.

Overall pretty good, the loading and unloading guys were fantastic. Communication at the NZ end was pretty awful, I had to follow up multiple times to find out what was happening and only late on the day before the delivery I got an email from the team manager to advise when they'd be on site - pretty poor really

Terrible experience and despicable customer service. Every time we call Grace we get a different person who gives us a different excuse as to why our shipment continues to be delayed. Having to get lawyers involved to get our belongings back from them!!

We previously used Grace 6 years ago and were so impressed with the whole process so we decided to book with them again for our recent international move from Aus to NZ. We have been so disappointed with the whole process!! They picked up all our stuff and there was a huge delay in our belongings even leaving the country and we were not informed of this. We had to keep ringing to find out where our stuff was! No tracking feature, nothing! Our belongings arrived 6 weeks later than they had initially said. When it arrived some of it was damaged and now we are in the process of claiming our insurance (we paid $1000) and we can't seem to talk to anyone who cares (it's been 2.5 months) Just save yourself the hassle and go with another company.

Grace was beautiful at Selling their product. Unfortunately the hassle free, fully controlled door to door delivery that they sold is not what they delivered. I was super satisfied when I was sold Grace and felt like I was in good hands at the very beginning. They never communicated that there would be other vendors that they contract with that will charge you for their services to get your stuff actually to your door. I had more then a 10% increase in cost that wasn't ever communicated to me as something that might happen. Grace mislead me to believe that they would provide a well handled door to door delivery and they did not. Be wary as to what is actually in the quote they give you and know that you might have to pay more for what they commit to you from their vendors they work with.