For unknown reasons the facility to set up a direct debit online wasn’t working. I called up and spoke to Jason who set up my payment within minutes of answering. Very easy experience on the phone.... Toon meer
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Caroline explained the process of closing the account due to us moving house very clearly. Said she would note our conversation. Left me feeling confident that everything was in hand, that I could go... Toon meer
Bedrijf heeft geantwoord
Speedy reply to initial email. Less than 2 weeks later guys were out to trim back overhanging branches. Excellent job done and cleaned up any mess they made. Would recommend.
Every time I walk into the kitchen, I look out across the landscape and think about all the good work Greenbelt does and how lucky I am to live where I do
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Greenbelt Group Ltd
Geschreven door het bedrijf
…..green by nature
1,000+ Developments managed, protecting wildlife and nature
100,000+ Households under our expert stewardship or contract
400+ Combined years of in-house horticultural and ecological knowledge
25+ Years’ experience and expertise in Public Open Space stewardship
Planet Matters
Our land maintenance and management services are eco-aware, fully sustainable and ensure biodiversity.
Place Matters
Interaction with nature benefits our health and wellbeing and our biodiverse approach nurtures flora and fauna.
People Matter
Our dedicated Customer Care team are on hand to help: telephone 0800 028 1749 or email customercare@greenbelt.co.uk
Prices Matter
We offer the best value-for-money service in the UK and work hard to keep prices down without compromising on quality.
FAQs
Contactgegevens
99 Firhill Road, G20 7BE, Glasgow, Verenigd Koninkrijk
- 03450 940 940
- customercare@greenbelt.co.uk
- www.greenbelt.co.uk
4,2
Goed
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent service provided by Jason…
Excellent service provided by Jason Hastings this morning. Able to sort out my account very efficiently.
15 juli 2026
Antwoord van Greenbelt Group Ltd
Hi Jillian,
Thank you so much for the 5* review! We're thrilled to hear that Jason was able to get your account sorted out so quickly and efficiently. I'll be sure to pass your kind words along to him. Have a great day!
Kind regards,
Lauren
Maintenance companies like Greenbelt
I'm not happy in having to pay Greenbelt what I do each year. As I see it, it's just a way for a developer to continue to receive income from that development once they leave the site. Yes of course there can be issues around maintenance etc, but it should be the discretion of the homeowners in that development, who conducts that maintenance and site care, to facilitate competition in that market. Maybe a country-wide investigation and change of law in the future will address that.
10 juli 2026
Review zonder uitnodiging
Antwoord van Greenbelt Group Ltd
Hello,
Thank you for leaving a review, We are sorry to hear you are not satisfied. We have sent a request for further information via Trustpilot, as without further details it would be difficult to comment in detail on your enquiry.
We always ask if you have any maintenance concerns about your site if you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
Perfect just Perfect!
Perfect just Perfect!
Just spoken to a wonderful lady who has just made my day much brighter. This lady has been a real help to me. Thank you so much.
8 juli 2026
Antwoord van Greenbelt Group Ltd
Dear Sarah,
Thank you for taking the time to leave a review.
We really value your feedback and I am happy to hear you have received a positive experience from the team, I will be sure to pass on this feedback.
Kind regards,
Amy
A refreshing change
Pauline was helpful, friendly and efficient. Quickly resolving a payment and billing issue, then setting up a DD for future payments. A refreshing change in today's world to have good customer service over the phone.
7 juli 2026
Antwoord van Greenbelt Group Ltd
Dear Steve,
Thank you for taking the time to leave a review.
We really value your feedback and I am happy to hear you have received a positive experience from the team, I will be sure to pass on this feedback.
Kind regards,
Amy
Lovely lady Pamela McCamley on the…
Lovely lady Pamela McCamley on the phone , so helpful, had me sorted in minutes and DD set up for future , very friendly and helpful
7 juli 2026
Antwoord van Greenbelt Group Ltd
Dear Kat,
Thank you for taking the time to leave a review.
We really value your feedback and I am happy to hear you have received a positive experience from the team, I will be sure to pass on this feedback.
Kind regards,
Amy
Didn't solve my query
6 juli 2026
Antwoord van Greenbelt Group Ltd
Dear Nayna,
Thank you for taking the time to leave a review.
I am sorry to hear you are not satisfied.
We kindly ask if you could please contact our customer care team about your concerns and we would be happy to look into this for you.
if you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
Still waiting for them to supply a copy…
Still waiting for them to supply a copy of the accounts so they can be audited to comply with government legislation.
They are still refusing.
5 juni 2026
Review zonder uitnodiging
The friendly and helpful information…
The friendly and helpful information that we received from your representative. He told us that he would call us back with further information and he did
29 juni 2026
Antwoord van Greenbelt Group Ltd
Dear Brian,
Thank you for taking the time to leave a review.
We really value your feedback and I am happy to hear you have received a positive experience from the team, I will be sure to pass on this feedback.
Kind regards,
Amy
Fantastic customer service and I’m…
Fantastic customer service and I’m really happy how quick my case was dealt with. Thank you
29 juni 2026
Antwoord van Greenbelt Group Ltd
Dear Lindsey,
Thank you for taking the time to leave a review.
We really value your feedback and I am happy to hear you have received a positive experience from the team, I will be sure to pass on this feedback.
Kind regards,
Amy
Maintenance plan not upheld
Greenbelt Group were given a piece of land surrounding the estate I live on with half a million pounds to manage it for 25 years.
Within 3 years they had moved the land (but not the money) to a subsidiary company. Within another 3 years they broke the land into two pieces to sell at auction.
One piece sold and has subsequently been broken into multiple smaller pieces purchased as speculative development investments.
The local council prevented the sale of the other larger piece and Greenbelt stopped maintaining it years ago. It is now looking tatty and unloved.
What happened to the half a million pounds?!
18 juni 2026
Review zonder uitnodiging
Antwoord van Greenbelt Group Ltd
Dear Ste,
Thank you for taking the time to leave a review, we are sorry to hear you are not satisfied.
We ask should you have any concerns related to these areas of land to please contact gelenquiries@greenbelt.co.uk.
Kind regards,
Amy
The team were knowledgeable and happy…
The team were knowledgeable and happy to take questions as a group and individually.
17 juni 2026
Review zonder uitnodiging
Antwoord van Greenbelt Group Ltd
Dear Deena,
Thank you for taking the time to leave a review.
We really value your feedback and I am happy to hear you have received a positive experience from Nick and the team, I will be sure to pass on this feedback.
Kind regards,
Amy
Jeanette
Jeanette, is so helpful and very professional in handling my queries.
Thank you Jeanette 🙏🏾
11 juni 2026
Antwoord van Greenbelt Group Ltd
Dear Odidivo,
Thank you for taking the time to leave a review.
We really value your feedback and I am happy to hear you have received a positive experience from Jeanette, I will be sure to pass on this feedback.
Kind regards,
Amy
The response came quickly and positively.
The response came quickly and gave me the answer I was looking for. Additional work has already been carried out by their contractors and this will continue whenever they visit the site.
I even received a phone call to confirm this - again very quickly.
28 mei 2026
Antwoord van Greenbelt Group Ltd
Dear Nigel,
Thank you for taking the time to leave a review.
We really value your feedback, I am very pleased to hear that you have received a fast and efficient service from our customer care team and our contractors, I will make sure this feedback is passed onto the correct teams.
Kind regards,
Amy
Quick response
My husband and I recently bought a house in an estate that is managed by Greenbelt and we weren't sure how to set up payments. I sent an email and received a very quick response where Shona gave me all the answers I needed.
8 juni 2026
Antwoord van Greenbelt Group Ltd
Dear Jessica,
Thank you for taking the time to leave a review.
We really value your feedback and I am happy to hear you have received a positive experience from Shona, I will be sure to pass on this feedback.
Kind regards,
Amy
Re overgrown tree
I was very impressed with the help I received from David re the overgrown tree being so close to my garden and obstructing my view he has promised to give it his immediate attention
5 juni 2026
Antwoord van Greenbelt Group Ltd
Hi there,
Thank you for the 5-star review!
It is great to hear that you had such a positive experience discussing the overgrown tree. I am pleased to hear that David was able to address your concerns so reassuringly and that he is giving this matter his immediate attention.
We truly appreciate you taking the time to highlight David's helpful service, and we look forward to getting this sorted for you!
Kind regards,
Lauren
The Greenbelt Group rob me every year.
The Greenbelt Group rob me every year.
When I first bought my house in 2021, I questioned but was aware of a so called 'green fee at a cost of £80 for grounds maintenance or whatever' but hadn't been collected since the houses were built in 2017. I proceeded with the purchase.
For the past few years, I have been subject to a robbery from the Greenbelt group who seem continually squeeze every penny they can out of people for doing absolutely nothing that they claim to be doing and every year I make a complaint to them about it.
I ask for evidence of what we're actually being charged for and each year, I get turned away and dismissed.
Extremely ignorant people, rude and simply selfish.
Despite all this, I have paid them the ever increasing amount yearly but protest these absurd charges for getting nothing in return and the company making false promises. One of the charges is for 'fly tipping on a public canal' which has nothing to do with my FREEHOLD home and I am also cut off from the estate. Nonsense.
I ask them to pull their finger out and actually come and sort mine and my neighbour's gravel road out which they decline to do so. Passing the book...
I have just received my annual bill again which (not to my surprise) has been increased YET AGAIN! Complete daylight robbery and one big farce.
4 juni 2026
Review zonder uitnodiging
Antwoord van Greenbelt Group Ltd
Hi Jonathan,
We understand that receiving an annual bill can be frustrating, but we would like to clarify a few points regarding your account and our maintenance remit.
1. Fee Adjustments (Indexation)
The £80 fee mentioned at your time of sale was the base rate set with the developer when the estate was built in 2017. As detailed in your property deeds, which your solicitor should have highlighted prior to purchase, this fee is subject to annual indexation to account for inflation and the rising costs of materials and labour over time.
2. Maintenance Boundaries & Non-Routine Charges
We can only maintain land that has been officially handed over to us by the developer. When you contacted us previously regarding the gravel road, our team confirmed this area sits entirely outside of Greenbelt’s remit, which is why we cannot carry out work on it. Regarding the fly-tipping, this falls under non-routine estate management; when dumping impacts the wider estate's environment, the cost of safe removal is shared across the development to keep the area safe and clean.
3. Transparency
We do not dismiss customer queries, and we are completely transparent about where your money goes. Detailed maintenance schedules and expenditure reports are readily available to all residents.
Our records show that our team last wrote to you in June 2025 to explain these points, and we didn't receive a reply. We are always happy to help and provide any reports you need. Please contact our Customer Care team directly so we can look into your account and get these documents sent over to you.
Many thanks,
Lauren
Direct debt
I wanted to start a direct debt to cover our bill. The young lady I spoke to was extremely helpful. Unfortunately I didn't ask her name. The direct debt is set up and away we go
4 juni 2026
Antwoord van Greenbelt Group Ltd
Hi there,
Thank you for the 5-star review!
It is fantastic to hear that setting up your Direct Debit was such a smooth process. I will gladly pass your compliments along to our billing team, as they always love hearing that they’ve been extremely helpful and have provided great support to our customers.
We truly appreciate you taking the time to share your positive experience with us!
Kind regards,
Lauren
I had issues making a payment online
I had issues making a payment online. The number which appeared on screen was for an insurance company unrelated to Greenbelt!
I found your number and spoke to Samran who was exceptionally helpful and my payment was swiftly sorted, A great example of being able to speak to a competent human when technology goes wrong.
4 juni 2026
Antwoord van Greenbelt Group Ltd
Hi there,
Thank you for the 5-star review!
We're so sorry to hear you faced issues making a payment online. However, we are pleased to hear that Samran from our billing department was able to assist you and sort your issue swiftly. We are always on hand to help our customers, and our friendly team is always here to provide support.
Thank you again for your feedback!
Kind regards,
Lauren
The operator was very helpful
The operator was very helpful and knowledgeable. He was able to talk to me in a professional manner and was polite and considerate. Well Done David !!
29 mei 2026
Antwoord van Greenbelt Group Ltd
Good afternoon,
Thank you so much for taking the time to leave this wonderful 5-star review! We are thrilled to hear that David provided you with such professional, polite, and knowledgeable assistance.
We will be sure to pass your kind words along to David—he will be delighted to know his efforts made a positive difference. If you ever need anything else, we are always here to help.
Best regards,
Lauren
Shona was quick to respond and…
Shona was quick to respond and extremely helpful. Thank you!
26 mei 2026
Antwoord van Greenbelt Group Ltd
Good morning,
Thank you so much for taking the time to share your feedback. I will pass on your compliments to Shona. It is great to hear that she was able to get back to you so quickly and provide the help you needed!
Kind regards,
Lauren
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