Grosvenor Casinos Reviews 

Worst site going. All take and no give. Every slot I went on there was like a 3 second delay after pressing spin. Like it's pre recorded.

They should take care of all of them. You'll win a trio, but at a stake of 0.2, and if you have a higher stake, forget it. They'll give you a 100 bonus and then immediately take it from you if you don't withdraw. Please avoid this game.

The staff from start to finish were very kind, helpful accommodating and you could see their main aim was to give my friends and I an enjoyable experience.

Have put about £300/£500 in this now on the same game not a single bonus and game features never trigger like they do on other sites when I play the same game . Won’t be putting a penny more in these really are robbing you blind !!

Honestly not so sure with this one
Was playing huff n lots of puff “grand”
I got the super wheel feature with the 2 standard saws n the red and gold one on the end
It loaded up the wheel as normal did the spin got the super mega hat feature
It loads up as if it is going to start and then game is constantly restarting itself have tried 50+ times and it’s still not working
Not ideal in my opinion stuff like that shouldn’t happen

Hello. As a loyal customer for over 13 years, playing both online and at their London venues, I am extremely disappointed with Grosvenor’s handling of the 5% Cashback promotion. I was denied some cashback in legitimate credits over three days, despite having opted in to the promotion.

Customer support was dismissive, claiming I had not opted in and that my username did not appear, disregarding my consistent pattern of opting in to all available promotions on the website. They relied solely on system records, offered no investigation or goodwill gesture, and merely suggested that I should double-check the opt-in confirmation next time, as if it was my fault that they failed to recognise my qualification three times.

This new approach to customer service damages trust and feels cold and unreliable. Avoid if you expect proper customer care.

All same shit here only repeat only lose lose this is not gamble or fun,
They say Trustpilot they know us also nobody can knows here each others, wasting time and money but still i put money and loosing every week very fast without any winnings im. Gambler that's whybut if you want to win and enjoy with the slots go ahead to any other websites better

People if you value your money STAY away as this site pays nothing out but take take take I just had a bonus twice after 150 pounds and first one was 4 pound and second 7 pounds and this isn’t the first time with grosvenor but I believe they know they going to get negative reviews but still trade so seriously STAY away from this RIP off site

This casino is the most misogynistic thing I’ve ever experienced, they singles out the women telling us to cover up, when we covered up they told us we were “too intoxicated”. It seemed like they just wanted a reason for the women in our group not to be let in. The group after us, they let all the men in and none of the women in, vile behaviour do not go here

Four of us had the All in experience.
From walking in, the staff were wonderful. The receptionist made it easy to get us registered. The bar staff were brilliant, helping us choose our cocktails, they were so nice and chatty. Then the croupier Chris, explained how the roulette works, and so we began. That's was so thrilling, loved every moment.
I can't thank the staff enough for being so helpful, friendly and making our trip fun

Scamming crap. No RTP no bonuses. Waste of time and money

Dont touch this site. I havent for 6 months. I complained about there slots and not winning anything for over a year. I they told me i had to give them my i.d. and wage slips allover again. What a joke this company is. SERIOUSLY STAY AWAY. and let them go bankrupt.

You have to spend £1000 to win £600 a month

Don't know where to start here. My wife and I have been going to Grosvenor casinos for about 15 years. Mostly Blackpool, sometimes London. On our last visit to Tottenham court road we where very disappointed. Most of the waiting staff where rude First the price of drink was extortionate , the new menu was rubbish. Gone are the days of chips toasties and pizzas , replaced by a Mediterranean menu. most of the waiting staff where rude. I was not allowed to order a large bottle of wine and one glass, however i could order as many small bottles of wine that i wanted, at twice the price. Also i noted that a service charge was added even if you where standing at the bar . Not the same crowd there used to be[i wonder why] Come on you have to do better . Im going to Blackpool end of June for another try, if this turns out to be the same im off to Gentings.

Do not use the site for casino gambling. The slots, roulette, blackjack, the lot.
Code within their system and web browsers, allow for win to happen after set losses.. so even the wins don’t out way the losses. Activate workflow scripts to check when you deposit most often and lessen the chances to win around set dates and times.
If a win drops, % drops further so it will not drop again for a large amount. Limits the win amount to be less than deposited value. Scamming you out of your money. And when you want to close the account, they make the process hard to find and long and drawn out.
Unless you want to give them your money AVOID.

Scamming people KEEP AWAY !!! I HAVE WON 1000 AND THEY WONT PAY ME AS I MADE A DEPOSITE ONCE OF 15£ FROM MY HUSBAND ACCOUNT ALL THE REST 400 HAS BEEN MADE OF MINE. VILE YOU KEEP DEPOSITING NO WONDER TO VERIFY YOU ,PROBLEM OCCURS ONCE YOU WIN. KEEP AWAY PEOPLE !!!

stay clear the poker will never let you win it’s programmed crap

Deposited £1,600 on New Years eve. This money was lost in around 4 hours of play on bets no higher than £2.50. Mostly 50p bets. I believe you can complain to a business if you deposit over 1k on a casino site in one day. I did so to Grosvenor on the 2nd of January but have not had a response. I believe it is illegal to allow someone to deposit over 1k without proper financial health checks.

I suffer from mental health and gambling issues. I should obviously not have placed the first bet but I think the company should have stopped my gambling such a large amount.

Es ist nicht ganz klar, was einige der Seiten dort genau machen, aber grundsätzlich kann man etwas auswählen.

Do not use this company . They are dishonest !
Placed a bet which won on in running cricket match . The bet won but Grosvenor voided the bet stating match was postponed . It was not and the full match was played and completed .There customer service is useless they just fob you off and say they will get back to you within 36 hours . Dishonest and disrespectful to customers !