Grs Motor Group Ltd Reviews 89

I would strongly advise anyone considering a vehicle from GRS Motor Group to proceed with extreme caution.

When you agree to a rental agreement, you expect the price to remain fixed for the agreed term. Unfortunately, this was not my experience. After entering into the agreement, additional amounts began being taken directly from my bank account without any clear explanation.

I was also charged for PCNs that I had already paid myself, which added further unexpected costs. Attempts to resolve or clarify these charges were frustrating and did not lead to a satisfactory explanation.

What makes this even more concerning is that the company markets heavily to people with no credit history or limited credit options. As someone who had only recently moved to the UK and had been in the country for less than a year, I feel this situation took advantage of that position.

To put things into perspective, I was paying £720 per month for a small Citroën Berlingo, whereas similar vehicles can now be found for around £199 per month elsewhere.

Based on my experience, I would strongly encourage others to carefully review all terms, monitor payments closely, and consider alternative providers before entering into any agreement with this company.

THE BIGGEST SCAMMERS EVER .. AVOID AT ALL COSTS. I PAID THESE GUYS CLOSE TO £6K FOR A RENTAL OFF 11 MONTHS ON A SMALL HIRE VAN. THROUGHOUT THE AGREEMENT THEY WOULD CHASE ME FOR PAYMENTS I HAD ALREADY PAID AND MAKE ME PROVE IT HAD BEEN PAID! I SPOKE WITH THE MANAGER WHO THREATENED ME THAT THEY WOULD COME AND TAKE THE VEHICLE BECAUSE I QUESTIONED THEIR PROFESSIONALISM. I GOT INVOLVED IN A NON FAULT ACCIDENT IN WHICH MY INSURANCE COMPANY DRAGGED THEIR FEET AND I NO LONGER NEEDED THE VAN FOR 4 MONTHS BUT YET WAS STUCK PAYING THE £500 PER MONTH PLUS INSURANCE. WHEN I GAVE IT BACK I HAD TO PAY £850 FOR THE TINIEST BIT OF DAMAGE.. EVEN AFTER DOING THIS THEY ARE NOW SAYING I OWE THEM ONE WEEKS MONEY WHICH I SPOKE TO MULTIPLE OFF THEIR STAFF BEFORE GIVING BACK AS THEY MADE ME WAIT OVER A WEEK TO COLLECT IT AND I ADVISED THEM I AM NOT PAYING FOR A VAN IM NOT USING DURING THE TIME I HAVE TO WAIT AND THEY SAID THATS FINE. TOOK THE £850 AND NOW ARE HARRASSING ME AND GOING BACK ON THEIR WORD. I WILL BE GOING TO SOCIAL MEDIA WHERE I HAVE A LARGE FOLLOWING AND ADVISING EVERY ONE TO STAY WELL CLEAR OF THESE THIEVES. THE WORST HIRE COMPANY TO DEAL WITH DO NOT BE FOOLED BY THESE CHARLATANS. AVOID AVOID AVOID ESPECIALLY KALLIE!!

I’ve been dealing with Grs for 8years.Always been very helpful .Staff are all very friendly.
When ever I wanted to change my van they always find me the van I want.I highly recommend them to anybody or business that’s needs a van to contact them.

Very good Service and quick response for any after sales services.

Great company to deal with get on great with Jordon and the others absolutely no issues highly recommend thanks guys 👍

Excellent company, really efficient and nothing is too much for them to sort, Jordan has always gone the extra mile to accommodate my needs, highly recommend

First time leasing, good company to deal with. Delivery was flawless.

⭐️⭐️⭐️⭐️⭐️
I have been with GRS for almost 18months now and have now just upgraded my car, Jamie found the exact car what I was looking for without any hassle at all, Jamie always goes above and beyond and kept me updated every step of the way, I would 100% recommend the whole GRS team what fantastic people ⭐️⭐️⭐️⭐️⭐️

I have used grs for several vehicles and they have always been brilliant with big help from Jamie and Megan and also lucy thank you guys I will continue to use them again if I decide to change the great kia sportage I got from them

From my initial chats with Megan and then Jordan, all my questions (and there were many) were expertly answered. Everything was explained so I fully understood the process. Simple process to order and the vehicle which is amazing quality was delivered without fuss a week later. Would highly recommend to anyone looking for a top class lease vehicle.

Poor service and a company who pay no attention to their own terms and conditions and simply charge what they like. Rude customer service
There are thousands of better companies that operate more professionally so avoid and dont use this company.

I'm now on my second vehicle from Grs, excellent service every time i've made contact , can't praise them highly enough , would recommend to anyone wanting a vehicle

From start to finish GRS gave exceptional friendly service. A special mention to Charlotte who was a delight to deal with and nothing was too much trouble. From my application, to being accepted quickly and to the delivery of my lovely new car I cannot express how grateful I am to GRS. I will never use anyone else, and recommend highly. Thank you all for helping me. Mandy x

From ordering to collecting the team at GRS was amazing, very quick to answer any questions and make sure I was happy with the car I chose! Special thanks to Meg/Megan who did my handover, you was amazing! Thank you all.

Never dealt with such an incompetent company. Having worked the motor trade for 7 years - I have never heard/worked with a company so unprofessional. The company lied about the delivery fee just as they were about to take an holding deposit and send order forms. Plus the trying to take holding deposits on cars not in stock.

I think budget needs to be spent on making sure staff are trained properly and our upto date on TCF regulation.

My Vehicle broke down and was contemplating on how I could get a lease car. I came across this company information and I decided to complete their online form. Few minutes later I got a response from one of the sales manager Mr Jamie Wiggins. Within few minutes he has completed the paperwork and gave me approval for the car. His professionalism was outstanding, customer service excellent. Mr Wiggins you are an asset to the company and a shinning Star. Keep up the good work.
Mr Casey( PhD student and NHS Staff Scotland)

I’ve used GRS for nearly 4 years now as when I originally started using them I had bad credit.
Over the years they have been nothing short of excellent the service they provide is exceptional. Especially if you’re waiting for your credit rating to improve they are the go to leasing company. Even now when I probably could lease with another company I wouldn’t as I’ve got to know the team over time and when I’ve needed help they have come up trumps every time.

What can I say I’ve used grs for a good few years now there absolutely outstanding. I have a fantastic relationship within especially Jamie
Nothing is to much trouble he is excellent, is
Customer service is
Amazing. He will go out of his way to help you good as gold and the rest of the team are all awesome many thanks guys

Love this company the customer service is excellent , I’ve had no issues or problems with them ,I would recommend using them
Prices of cars are a good rate and the 2 cars I’ve had have been excellent no issues
5⭐️Jamie is great always happy to help he gets 5⭐️for his customer service

I got a Van from GRS, must say Hannah is great to deal with she keep me updated all the way and was okay with me picking up the the vehicle few days befor arrange day, she did her best to make sure that the vehicle is in Great condition like it just come out of the Factory. Highly recommend these guys look forward doing more business with them soon.