Genève Aéroport Reviews 

Just yet another review on the worst airport going. No improvement still huge queues at immigration, pathetic really. I do my best to avoid but sometimes just need to use. Used to be so efficient now a shambles

On arrival took just under 3 hours to get through passport control.
On departure, huge queues & people being rushed through. They have now lost my case. 4 days & no trace. Total incompetence. Losing a passengers suitcase shows a complete breakdown in basic operations

Despite the EU passport control queue being totally vacant, the airport crams hundreds into a queue for other passport control. This delayed multiple flights. This is so operationally obvious and easy to fix that it is shocking they don’t resource this with more capacity.

I will actively avoid using Geneva airport on my next skiing trip. It's a terrible place, with overcrowding, long queues (people pushing in all the time as well) and insufficient border staff. Terminal 2 is stuck in the 1960s (no real facilities, bit like a school building inside and out, very cramped) whilst T1 has just about limped into the '80s. Needs a complete rebuild, from the perspective of the customers rather than the staff. It is also dangerous - my daughter was being harrassed by a group of Serbian men who cut into the queue for passport checks. She rang me, as I had already cleared customs, and I asked the help desk at T1 arrivals to get her out of the queue, which they did with the help of the police. Hence, an extra star for that assistance. Otherwise, 1/5.

A queue of 2.5 hours to clear passport control, chaos in the baggage hall with cases and skis piled on the floor, staff who don't care even if you can find them and missed ongoing transfers. A typical outcome of using this appalling airport. Complaint filed but ignored. A national disgrace with Swiss efficiency a thing of the past. Avoid.

I'll avoid Geneva airport going forward. It's poorly laid out (signage etc.), and passport control is understaffed (4 members of staff for a queue of hundreds and 20 flights going out within one hour). Lots of people were trying to skip, and there was no security to prevent this, which meant there was a lot of yelling and it felt like a fight could break out

I will never use this airport again. 2hr queues to get through passport control - only a couple of desks open because they don’t want to spend the money on a sufficient amount of staff. Bunch of incompetent kids in red jackets running everything else. Baggage hall absolute chaos with bags and ski bags just dumped all over the place, no one to collect bags because they can’t get through passport control.

To top it off on my way home the baggage belt broke and they failed to get a huge number of bags onto peoples flights and they are still failing to get these sent back to people.

Everything in the airport is busy and a total rip off. Avoid at all costs.

This airport is a disgrace.
2 hours to get through passport control on arrival and similar problems on return with desperate passengers in a horrendous scrum trying to get through to their departing flights.
Baggage claim was an utter mess with ski equipment randomly dumped everywhere.
Airport staff stood around completely indifferent to the chaos.
This was no extraordinary one-off issue. The airport authorities had to be well aware of the passenger volumes on a busy Saturday in the middle of the ski season. Providing 4 passport control staff was so inadequate as to be beyond belief and the pitiful number of passport staff actually on duty appeared to be taking malicious pleasure in taking as long as possible to process each passenger.
I could not believe that a country with Switzerland’s reputation for efficiency and cleanliness could tolerate such a poor advert for their country.
Will never use this airport again.

Normally a perfectly decent airport, but this January they were a disaster. They have narrowed the queues for check-in desks so have BANNED LUGGAGE TROLLEYS from the queues! This lead to a very long, slow queue as everyone slowly dragged luggage forwards. This happened to a ski flight - floor covered in ski bags.
Their oversized baggage check-in on a Saturday was totally overwhelmed. Ski bags and boot bags were being stacked on cargo trolleys, or simply left in piles on the floor. No surprise, when we got to the UK, none of the ski bags had made it onto the plane for multiple flights. Apparently this has been an ongoing problem all 2026.
Then our UK flight had to go through passport control via an underground tunnel to the satellite gates. But the queue system for passport control only started at the end of the large corridor - however half the corridor filled up with passengers. Air conditioning was overwhelmed. Tip - try cheating, like other passengers did, and walk down the deactivated travellators to skip most of the queue.
Advice - avoid Saturdays. Also, be ready to run for your gate the *moment* they announce it.
Credit however to the staff - I think management have ruined something for them? Individual staff were all being lovely but looked so stressed.

At one point, I felt I had been transported to a time prior to modern airports! A truly awful airport experience. Rammed full. No seats. Upstairs, then downstairs, then along corridor and back again. Sound systems don’t work. No announcements. Switzerland needs a better airport. The only good aspect was quite a nice pizza slice but cost over £11!!

Would give zero if I could

Long queues everywhere. No where to sit. Herded like sheep.

I will not be going back. A truly awful start and end to a fab week skiing. What you think you make up in short transfer times you loose by the total chaos and stress of this poorly managed airport. I would advise any friend to avoid st all costs.

Passport control arriving into Geneva is shocking. Over 2 hour wait. Checking in on our return, over 1.5 hour wait. This airport is a disgrace

Without a doubt the worst airport I have ever visited, we arrived last Saturday morning and then spent almost 3 hours getting through passport control, therefore missing our shuttle bus to Megeve, then having to arrange a private transfer at our cost. Followed today by another passport control delay on our return back to Heathrow when we spent over an hour getting through. Only making the flight due to the plane being delayed 35 minutes.
What an outrageous situation.
I will never travel through this airport again.

This has to be the worst airport in a first world country - an embarrassment for Swiss efficiency. Avoid using this airport if you possibly can.

There is rarely a flight that leaves on time. Even the first flight in the morning departs late. I guess the “Swiss” standards are starting to reveal their true colours.

Franchement, vous êtes assez drôles avec vos commentaires négatifs. Vous vous plaignez de contrôles qui visent a assurer notre sécurité? Personnellement je voyage 2 à 3 fois par an depuis GVA, je m'y rends comme dans tous les aéroports internationaux 3 heures avant l'heure d'embarquement, mon sac cabine est déjà organisé selon les prescriptions en vigueur, je passe le contrôle sécurité rapidement malgré une longue file d'attente, puis le contrôle passeport. Oui, moi et ma famille nous avons un nom bien d'ici. Oui nous sommes locaux et avons de bonnes têtes. Mais nous faisons les choses correctement et tout se passe bien. Vous vous plaignez sans arrêt? Remettez vous peut-être en question! Préparez vos affaires en suivant les directives, achetez votre vignette autoroutière en ligne en 2 min depuis chez vous au lieu de perdre du temps à vous arrêter à la douane de Bardonnex en stationnement n'importe comment, respectez les limitations de vitesse pour ne pas être dans le stress et flashé, prenez une place de parking payante au P51 ou dans un parking avec transfert aux alentours, ne vous garez pas à la française sur les voies de circulation ou de bus à l'aéroport, respectez les autres usagers du Kiss n fly en faisant une simple dépose sans accompagner une autre personne à l'enregistrement et fumer une cigarette en bloquant les autres usagers, sortez votre bouteille d'eau et crème à bronzer avant de passe au scanner, ouvrez votre passeport et répondez poliment à la douane lors du contrôle, et vous verrez que tout se passera bien.
Pour finir, une citation de Dostoïevski: la tolérance atteindra un tel niveau que les personnes intelligentes seront interdites de toutes réflexions pour ne pas offenser les imbéciles.
Bonnes vavances!

Awful airport. Long queues for passport control flying in- (over 100m long), and the same flying out, with only 3 X-ray scanners out of 14 in operation. No where to sit, slow WiFi and toilets that can only cope with 3 people at a time…

Today’s experience at Geneva Airport was nothing short of a disgrace: hours trapped in passport-control queues that barely moved, in conditions that felt chaotic, poorly planned, and completely unmanaged. There was no meaningful communication, no visible leadership, and no sense that anyone in authority cared in the slightest.
The staff, appeared sullen and disengaged, offering neither explanation nor apology as hundreds of passengers were left stewing in frustration. This wasn’t an unexpected surge, it was systemic failure playing out in real time.
For Switzerland, a country that prides itself on precision, efficiency, and competence, this was humiliating. The nation should hang its head in shame for presiding over such a shambolic excuse for an international transport hub. Geneva Airport is not merely underperforming; it is fundamentally broken.
Avoid if you can. This airport actively undermines travel plans, goodwill, and Switzerland’s reputation. I would not trust it with a tight connection, a business trip, or even basic dignity for passengers.

Passport control in and out has always been slow but recently it’s beyond awful. There is no reason to wait one to two hours.

Shockingly bad. Queued for two hours on landing. Queued again for 2 hours to leave.