Genève Aéroport Reviews 201

The price of coffee and water inside the airport is excessively high!!
Water is so essential, it’s immoral to sell a smal bottle for Chf 4!! There aren’t many places to refill water.
And a coffee for Chf 7.50 ?!!!!!
Most of the time it’s not even the best of the coffee. And not served with a smiling face !
Staff in most shops are not very welcoming or polite.
I was shocked to see the general review score of 1.8!!!

I’ve been flying through this airport annually for 20 years, and it’s disappointing how little has improved. The services are completely inadequate for the current passenger volume, and the pricing is frankly exploitative. The only reason I’m giving even one star is for the security control—it’s the one area that has actually seen genuine improvement over the last two decades. Everything else is a letdown.

Tried to buy something in the Fashion Gallery but one sales woman kept saying "is not for sale". Which I replied, if they are not selling that item, they shouldn't expose it. Like many people in this city, just said "I don't know". She made the shop loose my purchase because I was really decided to buy a rain coat from RAINS but she said it was not possible because "is not for sale". Now I think she was discriminating me.

Arrived on 7th Feb. Took 2.5hrs to clear passport control. Saw my previous flight cleaned, repacked, reboarded and took off from the passport queue!
Absolute Armageddon in the baggage hall with incorrect information on the carousels and multiple flights baggage circulating. Baggage in piles on the floor. Missed 3 trains.
Returned to UK on 14th. Queued for 1 hour to go through unnecessary exit passport control. Gatwick passport control cleared in 10 seconds - compare and contrast these 2 experiences!

I’m not sure if Geneva airport is the worst airport experience I’ve ever had, but it must certainly be up there for being so consistently bad, and the staff so infuriatingly unbothered by the impact they have on customer journeys.
I will admit there are certain factors the airport can’t control- it clearly was never designed to cope with the sheer volume of air traffic moving through it in the winter ski season. However there are other areas where the airport and its staff really don’t help themselves- whether it’s assigning 2 people to passport control to check 300 passports that have arrived at the same time, having 3 people on a gate boarding desk but only 1 of the 3 actually letting people through (the other 2 just seemed to hover nearby) before belatedly realising they had made the plane late, somehow contriving to make a plane that landed 20 mins early 10 mins late by failing to get a set of steps to the plane for 30 mins, or the subsequent hour and 10 minutes (from the steps arriving, not the plane landing) it took for baggage to appear in the baggage hall; this airport seems determined to find ways to function badly. On both arrival and departure the airport somehow found ways to make the flight late despite the airline doing everything right to be on time. Sadly it seems to get more problematic each year, and with the new EU arrival requirements I suspect it will only get worse- the fact that the BBC name-checked Geneva as one of the airports expected to struggle with the new system most (because frankly it struggles enough now), surely can’t bode well.

Saturday arrival into Geneva was horrific - over 90 minute wait for passport control compounded by over half the passport control booths being unoccupied. Luggage hall was bibilical - strewn cases everywhere that had arrived an hour earlier.
Switzerland is meant to be a by-word for efficiency but Geneva airport is quite the opposite - NEVER again on a Saturday - EVER

Just yet another review on the worst airport going. No improvement still huge queues at immigration, pathetic really. I do my best to avoid but sometimes just need to use. Used to be so efficient now a shambles

On arrival took just under 3 hours to get through passport control.
On departure, huge queues & people being rushed through. They have now lost my case. 4 days & no trace. Total incompetence. Losing a passengers suitcase shows a complete breakdown in basic operations

Despite the EU passport control queue being totally vacant, the airport crams hundreds into a queue for other passport control. This delayed multiple flights. This is so operationally obvious and easy to fix that it is shocking they don’t resource this with more capacity.

I will actively avoid using Geneva airport on my next skiing trip. It's a terrible place, with overcrowding, long queues (people pushing in all the time as well) and insufficient border staff. Terminal 2 is stuck in the 1960s (no real facilities, bit like a school building inside and out, very cramped) whilst T1 has just about limped into the '80s. Needs a complete rebuild, from the perspective of the customers rather than the staff. It is also dangerous - my daughter was being harrassed by a group of Serbian men who cut into the queue for passport checks. She rang me, as I had already cleared customs, and I asked the help desk at T1 arrivals to get her out of the queue, which they did with the help of the police. Hence, an extra star for that assistance. Otherwise, 1/5.

A queue of 2.5 hours to clear passport control, chaos in the baggage hall with cases and skis piled on the floor, staff who don't care even if you can find them and missed ongoing transfers. A typical outcome of using this appalling airport. Complaint filed but ignored. A national disgrace with Swiss efficiency a thing of the past. Avoid.

I'll avoid Geneva airport going forward. It's poorly laid out (signage etc.), and passport control is understaffed (4 members of staff for a queue of hundreds and 20 flights going out within one hour). Lots of people were trying to skip, and there was no security to prevent this, which meant there was a lot of yelling and it felt like a fight could break out

I will never use this airport again. 2hr queues to get through passport control - only a couple of desks open because they don’t want to spend the money on a sufficient amount of staff. Bunch of incompetent kids in red jackets running everything else. Baggage hall absolute chaos with bags and ski bags just dumped all over the place, no one to collect bags because they can’t get through passport control.

To top it off on my way home the baggage belt broke and they failed to get a huge number of bags onto peoples flights and they are still failing to get these sent back to people.

Everything in the airport is busy and a total rip off. Avoid at all costs.

This airport is a disgrace.
2 hours to get through passport control on arrival and similar problems on return with desperate passengers in a horrendous scrum trying to get through to their departing flights.
Baggage claim was an utter mess with ski equipment randomly dumped everywhere.
Airport staff stood around completely indifferent to the chaos.
This was no extraordinary one-off issue. The airport authorities had to be well aware of the passenger volumes on a busy Saturday in the middle of the ski season. Providing 4 passport control staff was so inadequate as to be beyond belief and the pitiful number of passport staff actually on duty appeared to be taking malicious pleasure in taking as long as possible to process each passenger.
I could not believe that a country with Switzerland’s reputation for efficiency and cleanliness could tolerate such a poor advert for their country.
Will never use this airport again.

Normally a perfectly decent airport, but this January they were a disaster. They have narrowed the queues for check-in desks so have BANNED LUGGAGE TROLLEYS from the queues! This lead to a very long, slow queue as everyone slowly dragged luggage forwards. This happened to a ski flight - floor covered in ski bags.
Their oversized baggage check-in on a Saturday was totally overwhelmed. Ski bags and boot bags were being stacked on cargo trolleys, or simply left in piles on the floor. No surprise, when we got to the UK, none of the ski bags had made it onto the plane for multiple flights. Apparently this has been an ongoing problem all 2026.
Then our UK flight had to go through passport control via an underground tunnel to the satellite gates. But the queue system for passport control only started at the end of the large corridor - however half the corridor filled up with passengers. Air conditioning was overwhelmed. Tip - try cheating, like other passengers did, and walk down the deactivated travellators to skip most of the queue.
Advice - avoid Saturdays. Also, be ready to run for your gate the *moment* they announce it.
Credit however to the staff - I think management have ruined something for them? Individual staff were all being lovely but looked so stressed.

At one point, I felt I had been transported to a time prior to modern airports! A truly awful airport experience. Rammed full. No seats. Upstairs, then downstairs, then along corridor and back again. Sound systems don’t work. No announcements. Switzerland needs a better airport. The only good aspect was quite a nice pizza slice but cost over £11!!

Would give zero if I could

Long queues everywhere. No where to sit. Herded like sheep.

I will not be going back. A truly awful start and end to a fab week skiing. What you think you make up in short transfer times you loose by the total chaos and stress of this poorly managed airport. I would advise any friend to avoid st all costs.

Passport control arriving into Geneva is shocking. Over 2 hour wait. Checking in on our return, over 1.5 hour wait. This airport is a disgrace

Without a doubt the worst airport I have ever visited, we arrived last Saturday morning and then spent almost 3 hours getting through passport control, therefore missing our shuttle bus to Megeve, then having to arrange a private transfer at our cost. Followed today by another passport control delay on our return back to Heathrow when we spent over an hour getting through. Only making the flight due to the plane being delayed 35 minutes.
What an outrageous situation.
I will never travel through this airport again.

This has to be the worst airport in a first world country - an embarrassment for Swiss efficiency. Avoid using this airport if you possibly can.