Customer service was great and very quickly resolved our query about a joint gym membership. Bhavna responded quickly and effectively to resolve our issue and get us back in the gym as soon as possibl... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Lauren Sparrowhawk - so helpful, so quick with her responses- made everything way easier than expected. I just needed slight changes to my membership, which can be such a massive inconvenience for som... Toon meer
Bedrijf heeft geantwoord
I faced some membership issues (couldn't book sessions), and also issues with the app. Tried to get it sorted through the leisure centre- proven quite difficult. But things got sorted very quickly thr... Toon meer
Bedrijf heeft geantwoord
I had an issue with my kids membership being active after I have cancelled it a couple of months ago at David Lloyds. I was emailing several people several times Customers Services/ Sales Team at D... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Epassi is a leading fitness and wellness company who have been successfully delivering solutions to thousands of companies since 2001. Our vision is to create a fitter, happier and more productive workforce, now and for future generations. We believe every employee should have access to a company wellness programme, because we know healthy employees are good for business. Our portfolio of services is designed to increase activity levels, improve the work-life balance and create a culture of wellbeing amongst the company’s employee population.
Contactgegevens
Rockwood House, RH16 3TW, Haywards Heath, Verenigd Koninkrijk
- 03453006474
- info@gymflex.co.uk
- www.gymflex.co.uk
4,8
Uitstekend
979 reviews
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Thanks Bhavna
Had issue with membership due to gym closing and Bhavna helped me right away and fixed my issue in no time.
Great service!!
14 mei 2026
Review zonder uitnodiging
Antwoord van GymFlex
Hi Paulob, thank you so much for leaving the review and taking the time to let us know you are happy with the service from Bhavna! We really appreciate it. The Gymflex Team
Excellent Service
I have used GymFlex services for a few years now and have always received quick and efficient support. I want to especially make note of the recent help Bhavna has provided. Updates were proactive, timely and solved all of the queries I had raised. Thank you so much, highly recommend!
8 mei 2026
Review zonder uitnodiging
Antwoord van GymFlex
Hi Hannah, thank you so much for leaving the review and taking the time to let us know you are happy with the service from Bhavna! We really appreciate it. The Gymflex Team
Thank you Bhavna
Thank you Bhavna for helping me resolve my issue with kindness and plenty of updates along the way. 5 star service.
8 mei 2026
Review zonder uitnodiging
Antwoord van GymFlex
Hi SaID, thank you so much for leaving the review and taking the time to let us know you are happy with the service from Bhavna! We really appreciate it. The Gymflex Team
Quick responses and good customer…
Quick responses and good customer service - thank you Bhavna Goel.
28 april 2026
Review zonder uitnodiging
Antwoord van GymFlex
Hi there, thank you so much for leaving the review and taking the time to let us know you are happy with the service from Bhavna! We really appreciate it. The Gymflex Team
Bhavna provided a great experience in…
Bhavna provided a great experience in what was a very frustrating time in my Gym renewal process with my employer.
She managed to get the clarity needed on what needed to be done and worked on both sides of the problem.
Great Job Bhavana!
17 april 2026
Review zonder uitnodiging
Antwoord van GymFlex
Hi Marcus, thank you so much for leaving the review and taking the time to let us know you are happy with the service from Bhavna! We really appreciate it. The Gymflex Team
Review change
I'm changing my review as I got help I needed. Good service, thank you for your time
3 april 2026
Review zonder uitnodiging
Antwoord van GymFlex
Hi Alekzs thank you so much for leaving the review and taking the time to let us know you are happy with the service from the team! We really appreciate it. The Gymflex Team
Great experience
Connie was extremely efficient at responding and resolving my issue, spoke to me very politely, and managed to sort out a complicated issue, requiring an external company's input, very quickly. Great experience
30 maart 2026
Review zonder uitnodiging
Antwoord van GymFlex
Hi James thank you so much for leaving the review and taking the time to let us know you are happy with the service from Connie! We really appreciate it. The Gymflex Team
Bhavna was very helpful with my query…
Bhavna was very helpful with my query for a gym membership with prompt responses !
19 maart 2026
Review zonder uitnodiging
Antwoord van GymFlex
Hi, thank you so much for leaving the review and taking the time to let us know you are happy with the service from Bhavna! We really appreciate it. The Gymflex Team
I was liaising with Bhavna at GymFlex…
I was liaising with Bhavna at GymFlex regarding changing my membership from single membership to dual with my partner. Bhavna took care of my case, was extremely helpful and I think went above and beyond in terms of customer care in liaising with Better Gyms and with my company's benefits team.
18 maart 2026
Review zonder uitnodiging
Antwoord van GymFlex
Hi Jerome, thank you so much for leaving the review and taking the time to let us know you are happy with the service from Bhavna! We really appreciate it. The Gymflex Team
Bhavna Goel in Customer Services was a great help
Bhavna Goel in Customer Services was a great help in sorting out a mistake in my gym membership. She was quick and thorough, sorting out the problem in a day.
12 maart 2026
Review zonder uitnodiging
Antwoord van GymFlex
Hi Phil, thank you so much for leaving the review and taking the time to let us know you are happy with the service from Bhavna! We really appreciate it. The Gymflex Team
Very quick and helpful service - Bhavna Goel
Bhavna Goel was so helpful and made the process so much easier for me than it would have been otherwise. She was able to fix the problem with my gym membership really quickly
5 maart 2026
Review zonder uitnodiging
Antwoord van GymFlex
Hi Krish, thank you so much for leaving the review and taking the time to let us know you are happy with the service from Bhavna! We really appreciate it. The Gymflex Team
I had a really good experience…with Bhavna
I had a really good experience upgrading my membership with Bhavna, they were very efficient and really quick at dealing with my membership upgrade, great customer service
3 maart 2026
Review zonder uitnodiging
Antwoord van GymFlex
Hi Simeranjeet, thank you so much for leaving the review and taking the time to let us know you are happy with the service from Bhavna! We really appreciate it. The Gymflex Team
Fast and helpful support
Bhavna was super helpful, went out of their way to help when my email was not allowing me to view their response to get it to me another way
Able to get home gym changed and maintain access to my current gyms without issue, thank you
4 maart 2026
Review zonder uitnodiging
Antwoord van GymFlex
Hi, thank you so much for leaving the review and taking the time to let us know you are happy with the service from Bhavna! We really appreciate it. The Gymflex Team
Excellent customer service
Great experience with GymFlex who were able to successfully negotiate with the local gym to upgrade my membership to include racquet sports. After going to the gym directly without success, Connie was very helpful in negotiating with the gym to get this resolved. Thank you
9 februari 2026
Review zonder uitnodiging
Antwoord van GymFlex
Hi, thank you so much for leaving the review and taking the time to let us know you are happy with the service from Connie! We really appreciate it. The Gymflex Team
I wanted to thank Connie H
I wanted to thank Connie H as she helped me with my gym subscription with one of their providers. She was prompt in picking up my query, liaising with the gym provider, and in solving my issue. Thank you!
18 februari 2026
Review zonder uitnodiging
Antwoord van GymFlex
Hi John, thank you so much for leaving the review and taking the time to let us know you are happy with the service from Connie! We really appreciate it. The Gymflex Team
Poor service
I was given notice in November 2025 by my gym, informed gym flex, following several email back and forth I am still pay for my membership even thought the gym closed down 31st December. The last conversation when querying the payments and money owing I asked what were the expectations to get this closed, and was told how long is a piece of string!
30 januari 2026
Review zonder uitnodiging
Antwoord van GymFlex
Hi, thank you for your email, we are sorry to hear of the circumstances that have led to this review. I understand your gym sadly closed during your 12 month membership. As your membership is paid in advance for the year by your Company, we are unable to return the funds to you until we receive a refund agreement from the club chain. As soon as we receive confirmation the funds will be returned, we will be able to arrange the refund accordingly. Please be assured we have escalated this internally to try and speed this up for you. The GymFlex Team
Renewal issues, now out of pocket
Had a gym membership for 13th months, no issue.
Followed all steps to renew, but have returned to my gym after Xmas and following a 3 week holiday (hence not using gym most of Jan).
been told membership no longer active- meaning the renewal has not taken.
only advice gymflex have given me is to provide them with renewal ID , which I never received.
their email with instructions on how to renew never mentions this renewal ID.
I have now had to pay £50 to my gym to bridge the gap between now and start of March.
Find it hard to believe I am the only person this may have happened to, and find the whole experience unsatisfying.
29 januari 2026
Review zonder uitnodiging
Antwoord van GymFlex
Hi Simon, I am so sorry to hear of your dissatisfaction with the GymFlex process and that you have had to pay the club directly this month to get access. In order to keep your membership active, we require you to make a new selection through your Benefit platform each year. When you do this, you receive a confirmation email with a transaction reference, which is what you would have been asked for here for us to find your selection. If you did not receive this email. I can confirm your company have a monthly selection window and will reopen on the 1st February for a GymFlex membership to start 1st March. I hope that helps, please make sure with any future selections you receive the confirmation email and follow any additional steps to confirm your selection with your Benefits Team. If you would like to discuss this further, please contact us directly and we will be happy to help. The GymFlex Team
Positive experience
Really good experience, had accidently chosen the wrong gym, Bhavna was super helpful in changing to the right one. Whole process was very smooth.
28 januari 2026
Review zonder uitnodiging
Antwoord van GymFlex
Hi Katja, thank you so much for leaving the review and taking the time to let us know you are happy with the service from Bhavna! We really appreciate it. The Gymflex Team
Bhavna at Gymflex was extremely kind…
Bhavna at Gymflex was extremely kind and helpful in helping me freeze and extend my membership due to injury. Over and above my expectations.
21 januari 2026
Review zonder uitnodiging
Antwoord van GymFlex
Hi Mike, thank you so much for leaving the review and taking the time to let us know you are happy with the service from Bhavna! We really appreciate it. The Gymflex Team
Really effective resolution of a…
Really effective resolution of a mistake I made when renewing my Gym Membership - fast, pragmatic and efficient problem solving. Thanks in particular to Faith T in Customer Services
15 januari 2026
Review zonder uitnodiging
Antwoord van GymFlex
Hi Russell, thank you so much for leaving the review and taking the time to let us know you are happy with the service from Faith! We really appreciate it. The Gymflex Team
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