GymFlex Reviews 

Unfortunately there was a problem with the gym who were advising that I hadn't paid my membership which was fairly embarrassing as a regular attendee. On contacting GymFlex the next day, Connie in the Customer Services Team was excellent, identified and resolved the issue within a few hours meaning no more embarrassment and an apology from the gym!

Very simple to set up! Faith from the customer service team was really helpful and dealt with my request quickly.

Connie was great in helping me get to the outcome I needed to make the right decision, very patient and informed.

great service from Bhavna helping me move my Gym membership.

Really fast and helpful assistance by bavna

Gymflex successfully managed a new gym membership for me well before the expected start date. Faith was the customer representative here. Faith has restored my faith that it can be done without any hassle or delay.

Bhavna was incredibly helpful when I had to change my email address through moving companies. They made it so easy and helped me with a couple of tricky issues. 100% recommend as their customer service is exceptional.

I always find Gymflex easy to use, they are helpful, responsive and Ive always been very satisfied with the outcome. Especially good experience on a recent query where Faith kept helping until a matter was completely resolved.

I had recently moved house and was having trouble swapping my home gym to the new location with The Gym Group and was worried that it wouldn't be possible. However, the team at GymFlex were quick to respond to my request for help and managed to sort the issue out for me within a few days. Faith was of particular help and really made the process easy! Thanks again

I need to cancel my membership the staff i have talked to is very helpful and lovely.

Great customer service from a lovely person called Connie, helped me so much

Great service and prompt update of contract

Moving is a stressful time for anyone and adding updating gym membership to the list was almost the straw that broke the camel's back. Connie was super helpful and made it a smooth transition. I am extremely happy with her service - thank you!

I never usually find myself compelled to go out of my way in commending customer service. But after having a rather complex and frustrating issue completely taken care of with such ease and understanding, I simply must make an exception for Connie. Her exemplary assistance in a matter regarding an unorthodox early cancellation was just so refreshing at a time where excellent customer service seems very hard to come by. Thank you again Connie, you are a stellar example of elite service standards.

Connie has helped me transfer over my membership to a different gym as I moved flats. I am extremely happy with her service and the smooth process. Thank you so much

I raised for the cancellation of the membership due to some personal issues and Bhavna picked up the request and get this sorted in no time.
7- Star service....

I started my gym membership recently and the gym denied my entry saying an outstanding payment. The gym team are clue less and not able to resolve the issue. I contacted gymflex team and they resolved the issue with in an hour. Thank you for the swift response from gymflex team.

I use this for my corporate gym membership,

I had an issue where I wanted to upgrade my membership, Bhava from the team supported me every step of the way and the process only lasted a couple of days, for which I am very grateful.

Been speaking to Lauren (Sparrowhawk) on a few issues and each time she has been quick to respond with correct and relevant information for the issue to be resolved promptly. Can't fault the support I had from her.

Faith was really helpful when my gym suddenly closed. She actioned the refund quickly and also provided me with information to help me select a new gym.