GymFlex Reviews 

Bhavna did everything needed to resolve an issue with my gym provider. Excellent service and follow up.

Bhavna was great and quickly resolved my issue with my gym flex account.

I had an issue that was resolved quickly and professionally by Bhavna at GymFlex. Great service.

Quick and professional service

Bhavna was brilliant.

Bhavna picked up my query very quickly and liaised with my gym to ensure I was able to have my issue rectified. When something still wasn't going right, Bhavna called me to help get things sorted rather than emailing. I'm always a fan of someone picking up the phone to help things move along. Lovely to speak to and very helpful - thank you! :)

Second time Bhavna has helped me with my membership. They were responsive and very quickly helped me with my enquire. 5 stars!

Bhava was super helpful in resolving a membership issue and was professional and proactive in dealing with my issues. Great service, thank you!

Faith was brilliant for me, got me an answer and query resolved within minutes. Best customer service process I have been involved with if i'm honest.

Bhavna was very helpful and communicated extremely well throughout the process of changing my gym membership. Thank you!

Bhavna from the customer care team could not have been more helpful. She fast tracked my query and kept me informed on all that was happening. 10/10 service, thank you Bhavna!

Bhavna helped resolve my membership issue very quickly and also allayed any concerns.

Update: Following my initial negative review and direct communication, I'm pleased to report that GymFlex has now proactively addressed my concerns regarding the membership contract and have processed the cancellation. I appreciate them taking action to resolve this. My remaining frustrations are now primarily with the service and information provided by Bannatyne Health Clubs.

Original Experience:

I initially had a very frustrating experience with a Bannatyne Milton Keynes membership obtained via GymFlex. The problems stemmed from several key areas related to Bannatyne's services and how they were presented:

Misleading "StartSmart" Program: The program advertised on the GymFlex portal as a "complimentary 12 week 1-2-1 session with a PT" was, in reality, just three assessment appointments according to Bannatyne. While GymFlex did eventually get the website description updated after I complained, this was misleading from the outset.

Child Access & Fee Issues (Bannatyne): I was told by a Bannatyne sales manager my young child could use the pool for free, but we were then charged £10. On the day I was charged, I tried to add my child to the membership as per Bannatyne's apparent policy, but Bannatyne staff said they couldn't. This directly contradicted the initial sales advice and the later clarification from Bannatyne's GM that children are only free if on the membership.

Advertised Benefits Not Honoured (Bannatyne): The "2 x Complementary Day Passes" advertised with the Bannatyne membership were not provided or clearly made available.
Poor Staff Conduct (Bannatyne): I also found some staff at Bannatyne to be pushy with sales and to have an arrogant demeanor.
During these initial issues, communication via GymFlex sometimes felt slow, and it appeared they were primarily relaying messages back and forth between me and Bannatyne.

Resolution by GymFlex:
However, I want to acknowledge that once I formally requested cancellation and escalated the matter, GymFlex did take ownership from their side and worked to resolve the contract issue. They have now successfully processed the cancellation of my membership.

While the experience with Bannatyne itself was very poor, I am satisfied with GymFlex's ultimate handling of the cancellation. This has restored some faith in GymFlex as a platform that will, in the end, address significant member concerns.

Date of experience: Membership from November 2024, issues predominantly Jan-May 2025, cancellation resolved May 2025.

5 star experience received. Bhavna was incredibly diligent, helpful and friendly and it was a pleasure being assisted by her both on the phone and via email.

Bhavna (Customer Service Executive) was so professional, diligent and followed up often with updates based on the items needed to be covered. Highly recommended !

Responsive and in a timely manner

Connie from the customer service team has been extremely helpful in fulling my request. She took ownership of the issue and saw it through till the end. She kept me informed with the status and updates.
Thank you for your kind assistance in resolving the issue.

Lauren Sparrowhawk - so helpful, so quick with her responses- made everything way easier than expected. I just needed slight changes to my membership, which can be such a massive inconvenience for something so small, for teams like Lauren's but she sorted it all out with speed and efficiency. Such good service man.

I had an issue with my membership after relocating and it was no longer feasible for me. I spoke with Connie at GymFlex and she managed to get this sorted for me within 48 hours.

Sophie White was fantastic in helping me with my query - she was quick and efficient to come back with helpful updates.

Bhavna in the Gym Flex team was absolutely fantastic! From the moment I reached out with a query, she was attentive, knowledgeable, and incredibly helpful. She listened patiently to my concerns, provided clear information, and followed up promptly to ensure everything was resolved. Her friendly attitude and commitment to great service truly made a difference in my experience. Bhavna is a great asset to the team — thank you for going above and beyond!

Very happy with the service I received from Thomas, who understood exactly what I needed and responded to my query promptly. Thank you Thomas.