Halton Stairlifts Reviews 

565
TrustScore 5 uit 5

4,8

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Beoordeeld met 5 van de 5 sterren

From first contact with Jane to dealing with Mike Gardener for initial survey it was dealt with professionally and confidence. The Stairlift was fitted yesterday 2/9/2026 by Kane who arrived on time a... Toon meer

Beoordeeld met 5 van de 5 sterren

The service from start to finish was excellent. Completed an online enquiry. Callback within the hour. Home visit the same day. Megan was great at explaining everything. Peter the engineer confirmed i... Toon meer

Beoordeeld met 4 van de 5 sterren

Jack arrived in good time in the morning and was very efficient in installing the Brooks stairlift in about 2 hours. He explained the workings clearly and the after service provision too. Very pleased... Toon meer

Beoordeeld met 5 van de 5 sterren

What an amazing company. Our Mum has terminal cancer and been in a hospice for just over 2 weeks, but unfortunately her mobility is much worse and living in a house there is no way she could get... Toon meer

Bedrijfsgegevens

  1. Liftenservice
  2. Assistieve hulpmiddelen leverancier
  3. Mobiliteitsmiddelen leverancier

Over Halton Stairlifts

Geschreven door het bedrijf

New Stairlift Icon | Halton Stairlifts
Straight Stairlifts
Curved Stairlifts
Reconditioned Stairlifts
Hinged Rail Stairlifts
Stairlifts Liverpool

Welcome to
Halton Stairlifts

Established in 2007, our team at Halton Stairlifts is a family-owned company specialising in installing new, used, and reconditioned stairlifts across the UK. Our focus is making daily life more accessible for those with mobility issues.

If you have a disability or find climbing your stairs difficult, at Halton Stairlifts, we provide affordable, convenient solutions to help you regain independence within your home. Our selection of stylish and comfortable stairlifts are simple to operate and cater to straight, curved and hinged rail stairlifts. Our team will ensure that your stairlift will be operational within two hours, providing you with a quick and seamless installation process.

In addition to prioritising a smooth installation procedure without any unsightly modifications or damages, we offer next-day delivery whilst guaranteeing minimal disruption to your home.

As a family-owned stairlift company, we take pride in offering an unbiased recommendation tailored to your home and matching your budget with a free home survey. Here we can provide the exact stairlift that is right for your home.

If you are worried about aesthetics, fear not as we offer Premium Colour Upgrades with eight modern contemporary options, allowing you to seamlessly integrate your stairlift into your home’s existing décor.

Contact our team today for a straightforward, no-obligation quote. Experience the ease of mobility within your home with our reliable and efficient stairlift solutions.


Contact our team today for a straightforward, no-obligation quote.

Experience the ease of mobility within your home with our reliable and efficient stairlift solutions.



Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

565 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,8

Alle reviews

(565)

315 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Stairlift service

We were contacted about 30 minutes before the engineer arrived he was helpful friendly and polite he introduced himself he was called Kane very good at is job

1 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Jonathon was a very present person

Jonathon was a very present person, he arrived on time and was very informative in what product was available and made a suitable recommendation about the stairlift which would suit our needs. He measured up and arranged installation within 3 working days.

24 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Stairlift Installation …

Peter Halton installed the stairlift within an hour. He was very friendly, informative and a credit to the company.
No mess, full instructions given,with such great service, Thoroughly recommend this company.
Thanks Peter!

29 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent company to deal with

From first enquiry to final installment everything went well . Everyone we spoke to or dealt with was pleasant, professional and polite. We couldn't have wished for anything better.

26 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very happy with helpful Suzy and Michael

Suzy the surveyor was extremely helpful and thorough, found answers to unexpected queries and followed up without being asked. Michael who installed worked so hard and with good nature in such hot weather. All was done sensitively and thoroughly and I was very happy with what was done and how.

26 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Friendly and professional people from…

Friendly and professional people from the inquiry to the house visit and explained everything that my mum needed to know about the stair lift that she needed.
Julie Clark was very helpful and polite and we were very happy with the service she had provided.
We upgraded to a new stair lift for her expertise in this area.
Happy customer from my mum Betty and piece of mind for the family.

26 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A big thank you!!

A big thank you to Jon who recently serviced my Nans stairlift. He was such a star and got everything all sorted for her. Brilliant company would highly recommend!

24 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent service.

Excellent service.
They came out very quickly when my elderly's mother stairlift had broken and we couldn't get in touch with the original company that fitted it.

Very professional

I would definitely recommend this company.

9 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great team very friendly and…

Great team very friendly and efficient,From survey planner Meghan to installer Kane,They couldn't of helped anymore.Install was clean quick and impressive lead time.

25 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

5-Star

Quickly fitted stairlift, great price, and nothing was too much trouble for the engineer. Thank you.

24 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I cannot recommend Halton Stairlifts…

I cannot recommend Halton Stairlifts highly enough. From the initial consultation through to installation, the service was exceptional. The team was friendly, professional, and clearly experienced, making the whole process straightforward and stress-free.

Our installation was particularly challenging, but nothing was too much trouble. The engineers approached every obstacle with confidence and expertise, finding solutions where others may have struggled. Their workmanship was excellent, and the finished result exceeded our expectations.

The cost was also very competitive and represented fantastic value for money, especially considering the complexity of the installation and the high standard of service provided.

If you're looking for a company that delivers outstanding customer service, excellent value, and expert installation, Halton Stairlifts is the one to choose. A genuinely five-star experience from start to finish.

10 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Premium Service with Outstanding Attention to Detail

I recently used Halton Stairlifts and was extremely impressed with the service from start to finish. The team was helpful, professional, and genuinely focused on finding the best solution for my needs. Their attention to detail was outstanding, taking the time to explain everything clearly and ensuring the installation was completed to the highest standard.

The entire process was smooth, efficient, and stress-free. The quality of workmanship and customer care truly reflected a premium service. Nothing felt rushed, and every question was answered with patience and expertise.

I would highly recommend Halton Stairlifts to anyone looking for a reliable, professional company that delivers exceptional service and outstanding attention to detail. A first-class experience throughout

20 mei 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

🚨🚨🚨As well as B Jackson (4 days ago)…

🚨🚨🚨As well as B Jackson (4 days ago) our family have also fallen victim to the "buy back" service. We had a stairlift fitted 4 months ago for my elderly father & paid upwards of £4000. Unfortunately he has now had to go into a Nursing home ( most of the last 4 months has been spent in hospital) so I requested a "buy back". We were offered £512 !!!
Other options offered was remove it yourself & sell it on.
Obviously this is an absolute disgrace considering it had hardly been used but we were left with no choice.
🚨🚨🚨🚨ANYONE THINKING OF USING THIS COMPANY PLEASE DO NOT GIVE THEM THE OPPORTUNITY TO RIP YOU & YOUR FAMILY OFF IN THIS WAY 🚨🚨🚨🚨Halton stairlifts, you should be ashamed.

22 juni 2026
Review zonder uitnodiging
Logo Halton Stairlifts

Antwoord van Halton Stairlifts

Dear Mrs. Leedham

Thank you for sharing your feedback. We always strive to provide a fair and transparent service, and we would like to clarify the circumstances surrounding this process.

The curved stairlift was fully fitted in January 2026 according to the agreed specifications. When you requested its removal, we made you a buy-back offer, which you accepted. To provide some context on our pricing, our buy-back offers are typically based on a 12.5% return, as our company operates on an average 20% margin once all business overheads are covered. Following your acceptance, our team professionally dismantled and removed the entire system as agreed.

As a business, our final pricing and the buy-back offer must reflect the significant overheads involved in these dual operations. This includes the specialized engineering labour required for both the initial custom fitting and the subsequent removal, alongside transit and operational costs. Furthermore, because a curved rail is custom-built for your specific staircase, the unit must go through our strict and rigorous reconditioning process before any parts can be utilized.

While customers always retain the option to sell their equipment privately to maximize their financial return, we provided a hassle-free, professional removal and purchase service that was fully agreed upon prior to the work being carried out.

We strongly dispute any comment suggesting you were "ripped off." Our terms were clear, transparent, and fairly reflect the extensive professional service executed by our team from start to finish.

Best regards,

Halton Stairlifts Customer Care

Beoordeeld met 2 van de 5 sterren

Be careful with their after service

This review is on behalf of my Mum, Margaret Street….

Haltons appeared to offer a very good service at the 'selling' stage of the process of purchasing my stair lift, however, this soon changed when, only 18 months after installation, the lift stopped working. Their call out charge and charges for parts and labour are astronomical, and the repairs on two occasions failed to solve the issue. I was told I needed new batteries on the 2nd visit, despite having new batteries fitted only a few weeks prior. The lift failed after 1 day on the first repair, and the company still wanted to charge me again when they returned to allegedly correct the issue. I now have a stair lift that does not work at all.

Out of principle, I refuse to use Haltons. I'd rather do without than be taken advantage of again by them.

10 juni 2026
Review zonder uitnodiging
Logo Halton Stairlifts

Antwoord van Halton Stairlifts

Dear Annelouise Burges

Thank you for your feedback. We take all customer comments seriously and always aim to provide a high standard of service. Having investigated the history of Mrs. Street’s stairlift, we would like to clarify the service records, as they do not align with the details mentioned in your review.

The stairlift was installed in November 2024 and came with a full 12-month warranty. We received no reports of any faults during this entire 12-month period.

In November 2025, when the warranty expired, we sent a service contract letter to offer ongoing maintenance, which was declined. As a result, the stairlift has not received any routine servicing or maintenance, which is vital for the smooth running of the lift and is a major contributing factor to the recent issues.

Our subsequent visits were as follows:

• April 2026 (Out of Warranty): We attended a chargeable call-out because the lift had been left off-charge, causing the batteries to go flat. We replaced the batteries and left the lift fully operational.

• April 2026 (Complimentary Visit): We returned shortly after to replace the charge pins. To be helpful, we did this entirely free of charge. Our engineer's report from this visit contains no mention of a second set of batteries being required or fitted.

• Late May 2026: We received a report of another issue. Because the lift was out of warranty and did not have a service contract, we advised that a call-out charge would apply. We received no further communication from you after this.

We never wish to leave a customer with a lift that isn't working, and we are more than happy to help get the lift back in service. However, because the lift is out of warranty and has missed its routine maintenance, further visits are chargeable.

If you would like to discuss this further or arrange a visit, please contact us directly on 0800 644 7766.

Best regards,

Halton Stairlifts Customer Care

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