Handlestore Reviews 

I cannot fault the service I received from Handlestore. I wasn't sure about a replacement window handle but I received a reply to my questions within 24 hours ( and I sent my query on Easter Monday ! )
The advice I was given was clear and easy to understand- they even sent an explanatory video. Colin was simply excellent.
The replacement arrived 48 hrs after ordering and took minutes to fit ( thanks to the explanatory notes I had received )
Would fully recommend.

THE ABSOLUTE WORST CUSTOMER SERVICE AND PRODUCTS I HAVE EVER EXPERIENCED AND BOUGHT IN ALL THE YEARS OF BUYING ON THE INTERNET.
SERIOUSLY DON’T WASTE YOUR MONEY. THEY ARE NOT WORTH IT 👎👎👎👎👎👎

Ordered handles on Sunday, they arrived on Tuesday and look absolutely lovely on my kitchen cabinets. They are of a great quality. I would not hesitate in recommending Handlestore - great service and excellent products

Ordered replacement window cockspur handles for our new property. They arrived promptly, were easy to fix and improved the look of the windows greatly. There was a slight mark on one of the screw covers but with a quick email to customer services, they sent a replacement straight away. Could not fault their service from beginning to end. Thank you.

Ordered a lock from Handlestore which was good value and arrived promptly. I'm not a locksmith but having watched the videos on the Handlestore web site I felt confident enough to install the lock.

I had a problem with the installation and telephoned Handlestore for advice/help but, and this is the issue, you cannot talk directly to someone in support, you have to email them. I managed to sort the problem out myself but it would have been nice to know that I an expert was handy to have a quick chat with. Talking is better as emailing wastes everyone's time and takes much longer.

I would have rated Handlestore five stars if they had a technical support line. Maybe Handlestore is for experts and not simple lay people like me. May or may not order again from Handlestore, depends on how brave I feel.

Ordered bathroom handles yesterday - despatched same day and took delivery today - amazing service from Handle Store - definitely recommend this company - outstanding customer service as well - *****

Highly delighted with the pewter door handles, knocker and letter box we purchased from Handlestore Ltd. Their website was easy to navigate, we had reason to contact customer service and they were fantastic to deal with & great communications, delivery was next day. Has made our recycled, ancient front door look better than new.

If you are looking to buy handles, I can certainly recommend HandleStore Ltd. They have a vast range of handles to suit every situation.
I have just purchased external door handles from this Company for my 26 year old UPVC doors. As the doors are old, I wasn't sure if I would find handles to fit the locks, but these are perfect. Good quality at a reasonable price and very fast delivery.
I also had occasion to contact their Customer Support Department and the service I received was excellent.

doorhandlesstore.co. uk

Fantastic service from this company. Door handles for outside doors
are a tricky purchase but with good help and support your purchase is spot on, whether, it's by email phone or watching their online videos what can go wrong. Excellent, quality goods, and a download of their conditions.

I order a simple window handle from Handlestore -

So handle costs; 8.39 - and then you have delivery which is 5.99 (!)

So delivery is £6 on top of the price unless you order to a certain amount. For that you are given a 1-3 day stated delivery timescale.

I ordered Monday night and by Friday nothing.

So I emailed customer services and apparently an email had been sent to me telling me that the handle was out of stock and that it would be sent to me when back in stock at the end of the month (2 weeks away)

Now I have a paid-for email account. All other email messages pertaining to the order came through to me and I have no spam folder - so does email now get lost? I wonder if it actually ever came out in the first place.

Problems here are:

a) if the item is out of stock, the website should reflect that?
b) all other emails came through regarding my order except the one that was to tell me that I am going to have to wait two weeks plus
c) £6 delivery for an £8 handle is excessive IMHO.

I have asked for a refund and don't think I'll be shopping here again.

Ordered on Monday, free delivey as the total was over the required amount. Order arrived on Tuesday.

The website was clear, easy to navigate, and informative, so I had no problems finding and ordering the handles I required for some windows.

5 star service and 5 stars for the website as well.

My experience with this company was not good from their Customer Support which was virtually non-existent, they only seemed interested in arguing and apportioning blame away from themselves and onto me instead of trying to amicably resolve the matter, resulting in me now having to purchase two additional locks; not impressed!

Their website says 3 keys with a keyed alike set but they only sent two. Instead of rectifying they argued with me and then insisted I had to send the whole lot back, so I am left to pay to get another key cut.

Quick,reliable service. Will use again if required. Website easy to use, great service.

I spoke to Sally on the phone earlier this morning and wanted to compliment the team at Handlestore.com for a great online experience, I am going to recommend your business wholeheartedly should anyone ask me where best to get hardware. I am not the greatest at DIY but just about OK, the site advice on how to measure door furniture was first class and came in really helpful. I am in the process of renovating my front door and have no Idea where I would have gotten the perfect fitting furniture without the site advice, the girls on the phone seemed lovely when I called and the kit arrived this morning after ordering yesterday. Keep up the good work and please pass on my thanks to the business leadership, its been truly a pleasure

I would recommend this company for future business due to my experience in dealing with them. They supply superior products and have an efficient delivery service.
I had to use their complaints system to report a component missing from a privacy door handle lever set,they responded immediately with a solution in a very professional manner.

I replaced all my window handles which were 25 years old.I found their technical and sales department excellent.They have a range of stock to suit most windows I would think.

An excellent service. The handles I ordered arrived promptly and were top quality. I found the handle measuring advice to be a perfect tool and made the selection and the ordering of the correct item very easy and accurate. I will definitely shop with the Handle Store again - why go anywhere else?

Thank You

Unbelievable customer service to resolve a problem that was of my making.Instant responses to e mails at all hours and great communication.Will definitely use Handle store again