Handlestore Reviews 

Scammers. Door handles didn't work for my door so when I paid for the refund and boxed it up they said they had minor scratches on and not refundable. So now I'm down the cost of the product plus the cost of the refund AND don't even have any product to be able to sell second hand. If you're unwilling to refund the product at the very least return it.

Great company to deal with. They kept me posted on all aspects of the delivery and handles arrived promptly. I noticed that a handle and a few of the screws were slightly damaged on arrival. I emailed Alison in customer services who responded immediately. I gave them the order number and they immediately sent out a replacement. Excellent customer service. I would use them again.

Great, friendly help from the staff is guiding me to the correct product for my needs. And easy to reach by phone - a miracle in our modern world.

I managed to find a dry day to paint my upvc front door and of course in order to add the finishing touch it required new hardware. I went to a local door knob shop who couldn't help me and suggested I look on-line but did advise me to pay attention to the measurements, which I did. I purchased a letter box, door handle and knocker w/spy hole from handlestore.com all of which arrived quickly and well packed. I followed the rule of measure twice and cut once so all fitted perfectly. Very happy and even more importantly a very happy wife. I would recommend this site.

Great prices and next day delivery. Will use again and recommend.

Pleased with my order!
I ordered a Cadenza handle for my window which I couldn't find anywhere or the websites that had it where really confusing. I first ordered the wrong one, realised it only after purchase and emailed them asking to cancel the order which they did immediately. I was able to place another order and got it the next day. The handle is great - exactly what I need. My only feedback is that it didn't come with screws, but I understand that it might be because screws need to fit my window rather than the handle. Overall super happy.

Company has taken to produce previously unavailable window furniture excellent service and product excellent contact and updating from customer services

Handlestore went above and beyond in replacing a faulty letter box replacement. Exceptional customer service. A very quick response from Customer Services and replacement product being received within days.

Very good experience with this company. Replacement window latches had become unavailable when first approached in Oct 2023, but a replacement product was in development. Customer Support kept me updated over time and the new latches have arrived, are of good quality and fit perfectly, avoiding my having to fit new windows.

Great service got my delivery within two day, great value for money, I had a question and sent an email which they replied within minutes, will definitely recommend this company.

Great service, quick, efficient and good value. Useful details on website showing how to measure the door handle. Thanks

Half the price of anywhere else,same quality and delivered in under 24 hours, not much more to say, absolutely brilliant company!

I ordered 3 handles and unfortunately 2 were delivered incorrect, I contacted the Handles store and they said that once the incorrect handles were returned they would send out the correct items, I did explain that I had booked the job for this Thursday and due to the bank holiday weekend I could not fulfil my obligation to my customer if I had to send the handles back and wait for the new ones to be sent, immediately I got a reply and Alison said no problem at all, we will send the items out today and just pop the incorrect items in the post using the attached return label, absolutely outstanding service, they actually listened to me, I would like to say well done Alison, thank you for listening and reacting in a fair and honest way.

In all my years of dealing with a myriad of companies for various things I have to compliment Colin in particular on the superlative levels of customer service he has consistently given. What is most valuable is that a lot of DIY novices out there would appreciate his technical knowledge and advice given at a layman’s level!! OUTSTANDING & THOROUGHLY RECOMMENDED

Great service
Next day delivery
Very helpful website
And reasonable prices
Definetly reccomend
Thanks

Handlestore has a huge range of products but it is simple to negotiate their website. The measurement guide for replacement uPVC door handles is excellent and easy to use. Delivery was very quick and my order arrived after only two days. The new handle was easy to install, fitted perfectly and the quality is excellent, much better than the original one which came with the door.

I reported a concern I had with a faulty product by telephone. My query was dealt with by Alison in Customer Service who organised an immediate replacement which I received within 24 hours.

I purchased a crome letter box only 5 months ago. Sadly it start to spot/rust on inside of door. Great Customer service after reviewing the issue. I was send a replacement next day. Can't fault this company..will definitely buy from them again..

Good service , nice handles and do the job.

4 missing items from order. Order clearly has specific weight so they can clearly see the items have not been supplied but Handlestore not interested & state you should have contacted us immediately! Shocking customer service! Avoid, go to another supplier who actually provides the goods paid for!