Absolutely horrendous customer service regarding an issue with my order quality. My purchase was made in April and the refund has still not been processed, lots of avoiding refunding and ignoring emai... Toon meer
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After I posted here I suddenly got email/money back BUT only 50% refunded and no advice on returning bulb. My outstanding £19.99 is of REAL value to me. The offer of a credit note against future purc... Toon meer
Order arrived in reasonable time but missing one of the two items ordered , a hand scribbled note on delivery note saying “ out of stock , returned” no prior notice of order shortage or emails or... Toon meer
Bedrijf heeft geantwoord
I placed 2 orders with them before l saw all of these reviews and was kicking myself for not checking first, but l emailed them with my concerns and they replied promptly saying my order would be disp... Toon meer
Bedrijf heeft geantwoord
2,4
Slecht
479 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 87% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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DO NOT ORDER FROM THIS COMPANY!!!! EVER!!!
DO NOT ORDER FROM THIS COMPANY!!!!
Original order placed in April, after no communication or delivery, chased missing order beginning of May. Finally arrived mid-May after my dispatch being ‘brought forward’ (worth mentioning items were listed as in stock and ready for dispatch)
Upon delivery half the order was missing and advise refund issued. Chased on 3 occasions to finally receive confirmation of refund organised- still no refund mid June. Appalling terrible service, take your money else where!!!
23 juni 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Sophie,
Thank you for taking the time to leave a review.
I'm sorry to hear that your experience was affected by delays, missing items, and the need to repeatedly chase for updates. I completely understand how frustrating this must have been and why it has left you feeling disappointed.
I can see that you have already been in contact with our team regarding this matter. While I'm unable to discuss account-specific details publicly, I can confirm that the issue has since been resolved and updates were provided through the existing support thread.
AVOID!
The 3 bear root plants arrived in early May and at best could be described as dry, bent twigs and in a desperate state. I sent photos in an email complaining and all I have had back is the same holding email and no refund. Terrible customer service - avoid.
19 juni 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Jane,
Thank you for taking the time to leave a review.
I'm sorry to hear that the bare root plants did not arrive in the condition you were expecting and that this has resulted in a disappointing experience. I can understand your concern after receiving plants that appeared unviable and then feeling that progress has been slower than expected after raising the issue with supporting photographs.
I can see that you have already been in contact with our team regarding this matter and that your refund request is currently being handled through the existing support enquiry. While I’m unable to discuss the specifics publicly, please be assured that the matter remains under review and the team will continue to provide updates through the existing correspondence.
If I could give 0 stars I would
If I could give 0 stars I would. Have been waiting for 29 days and counting for a refund and keep being fobbed off. The most incompetent company. Do NOT ORDER FROM THEM
19 juni 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Elaine,
Thank you for sharing your feedback.
I'm sorry to hear that, nearly a month after requesting a refund, you still feel no closer to a resolution. I completely understand why this has left you frustrated and disappointed, particularly when you have been actively seeking updates and feel that the progress made has not met your expectations.
I can see that this matter is already being handled through an existing support enquiry with our team. While I’m unable to discuss the specifics of your case publicly, I can confirm that the refund request remains under review and that the team will continue working with you through the existing correspondence until the matter is concluded.
I appreciate that this has not been the experience you were hoping for, and thank you for taking the time to leave your review.
Utterly deceitful company
Utterly deceitful company! My order did not arrive, nor did the replacement order which they offered to send in its place. Neither did the refund get processed after repeated chasing on the above orders. All I got was AI generated responses saying they were looking into it. They are a bunch of crooks.
18 juni 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi DM,
Thank you for taking the time to leave a review.
I'm sorry to hear about your experience and the frustration this has clearly caused. I can understand how disappointing it must be when an order does not arrive as expected, followed by a replacement not being received and concerns around a refund not being resolved despite follow-up.
I have been unable to locate a matching account from the details provided in your review. However, it does appear that you have already been in contact with our team regarding this matter. As such, any ongoing investigation and updates will continue through the existing support correspondence.
Very good selection in the rescue box
Very good selection in the rescue box. Well packaged and prompt delivery
14 juni 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Jean,
Thank you for your kind review.
We’re really pleased to hear that you were happy with the selection in the rescue box, and that everything arrived well packaged and promptly delivered.
It’s great to know you had a positive experience, and we hope the plants continue to thrive and bring plenty of enjoyment to your garden.
Over 3 months. No refund. Reported. Please do the same!
Over 3 months. No refund and have failed to comply with a data subject access request within the legal time frame. I have since raised this with the ICO, trading standards and the financial ombudsman, and I would encourage anyone reading to a) not order and b) do the same so they are appropriately reprimanded. No doubt this will be met with their classic sorry about the frustration we can’t discuss here, nothing but scammers. Ciaran Barrett, of Croydon, is nothing but a scammer
17 juni 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Megan,
Thank you for taking the time to leave your review.
I’m very sorry if this has been your experience, particularly with the length of time you feel you have been waiting for a resolution and your concerns around both your refund and data request. I completely understand how frustrating and worrying it must be when you feel that clear expectations and communication have not been met.
While I have been unable to locate a matching account from the details provided in your review, I can see that you have already been in contact with our team regarding this matter. As such, this is currently being handled through the existing support correspondence, and any updates or responses will continue to be provided there so it can be properly reviewed and progressed.
Missing item in order and no communication from company
An item in my order was not included and I have not received a refund or any communications from this company. I have reached out to their customer service team several times and have only received stock responses.
12 juni 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Parisa,
I'm sorry to hear that your order was incomplete and that you've been left waiting for both an update and a resolution. I can understand how frustrating it must be to discover that an item was missing and then feel that your subsequent enquiries have not provided the clarity or progress you were looking for.
I can see that you have already been in contact with our customer support team regarding this matter. As your enquiry is already being handled through our support system, any further updates and communication will continue through the existing support thread.
Absolutely terrible service
Absolutely terrible service - I have been requesting my money back for nearly 2 months. The customer service emails are ridiculous they do not answer the questions but instead write a condescending email as a reply. They have no complaints procedure and are totally unprofessional, th8nking you will go away and forget about it. I will be going to trading standards
15 juni 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Selda,
Thank you for taking the time to leave a review.
I'm sorry to hear that you feel so dissatisfied with the handling of your enquiry. I appreciate that waiting an extended period for a resolution, while feeling that your concerns have not been addressed in the way you expected, would understandably be frustrating.
I can see that you already have an active support ticket open with our team regarding this matter. While I'm unable to discuss the specifics of your case publicly, please be assured that your enquiry remains under review and any further updates will continue through the existing support thread.
Dreadful experience!!
Haven’t received our goods or had a replacement confirmed. Email responses are obviously AI and not equipped to make any sort of decision.
I wish I had read the reviews prior to ordering as they were very derogatory and our experience so far has proved them to be accurate.
We will now start the process of trying to get a refund but I am not expecting a swift response given other peoples reviews.
2 juni 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi William,
Thank you for taking the time to leave a review.
I'm sorry to hear that your experience has led to this level of frustration. I appreciate that not having received your order, while also waiting for confirmation on the next steps, has left you feeling disappointed and lacking confidence in the process.
I can see that you have already raised this matter with us and that we have been corresponding through your existing support ticket. As your enquiry is already under review, we will continue providing updates and responding directly through that support thread.
Do not buy from this place
I bought a lot of tubers. The tubers arrived as dusty broken pieces. I took a photo of them and sent off a complaint email. They apologised and said they would send replacement tubers out. I have followed up three times and received nothing. They are scammers and should be avoided at all costs.
15 juni 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Antonia,
I'm sorry to hear that the tubers you received were not in the condition you expected and that the subsequent experience has left you feeling let down. I can appreciate how frustrating it would be to report the issue, be advised that replacements would be arranged, and then feel that progress has not been made despite your follow-up messages.
While I have been unable to locate a matching account from the details available in your review, it appears that you have already been in contact with our support team regarding this matter. As such, any further updates or correspondence will continue through the existing support enquiry.
Thank you for sharing your feedback.
I wish I could give 0 stars...
I wish I could give 0 stars...
I ordered 4 item through Harding and Bloom, one item was missing and on the receipt it said I would be refunded... Which I haven't been. Another item was substituted without my approval, and I didn't want the substitute. The 2 items I did receive don't seem viable.... If they had contacted me about these unavailable items, I would have just cancelled my order.
I've requested a full refund, which apparently they can't process and have to escalate. Sounds like an excuse to me, especially reading on here that nobody seems to have got their refund...
I will report this company to trading standards because from reading these reviews, it seems they're just taking people's money and not fulfilling orders.
The responses from the company on here is also so disappointing, it doesn't seem a resolution is ever reached, and I don't think they ever intend to resolve these issues. I will be discouraging people from using this company wherever I can.
14 juni 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Nicola,
I'm sorry to hear that your order did not meet your expectations. From what you've described, I can understand why you would be frustrated after receiving an incomplete order, an unwanted substitution, concerns about the condition of the items received, and then feeling dissatisfied with the handling of your refund request.
I appreciate that this combination of issues has left you with a very negative impression of both the order and the support process. While I’m unable to discuss account-specific details publicly, I can see that you have already been in contact with our team regarding these concerns. As your enquiry is already being handled through our support system, any further updates will continue through the existing support thread.
Avoid !
Long delay before my order was dispatched. Two items substituted with items I didn’t want or choose! One item missing and I’ve now chased the refund twice and still not received it. Of the items I did receive they were poor quality and only 1/9 has shown any sign of life. Avoid this company. Do not waste your money. I will never order from them again.
13 juni 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Kathryn,
I'm sorry to hear that your order was affected by multiple issues, from the delay in dispatch and unwanted substitutions to the missing item and concerns about the quality of the plants received. I can understand why this experience has left you feeling disappointed.
While I haven't been able to identify a matching account from the details provided in your review, it appears that you have already been in contact with our support team regarding these concerns. As such, any updates or further correspondence will continue through the existing support thread.
Dreadful company
Dreadful company. Avoid. Still waiting for a refund for 2 items which whilst showing as in stock on their website, were not, no communication at all, I ended up chasing them as several weeks had passed. Requested a refund 5/5/26, I’m still waiting.
5 mei 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Lisa,
I'm sorry to hear that this experience has been so disappointing. From your review, I can appreciate your frustration at having ordered items that later proved unavailable, needing to chase for updates yourself, and then continuing to wait after requesting a refund.
I can see that you have already been corresponding with our team regarding this matter. As your enquiry is already being handled through an existing support thread, we will continue to provide any further updates there rather than discussing the details publicly.
Nicely packaged
Nicely packaged, very healthy.
Is now growing happily in the garden. Dicentra Valentine ❤️
22 mei 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Wendy,
Thank you for your lovely review.
We're delighted to hear that your Dicentra Valentine arrived healthy and well packaged, and even more pleased to know that it has settled in well and is growing happily in your garden.
We hope it continues to thrive and provides a beautiful display for you in the seasons ahead. Thank you for choosing Harding & Bloom.
No chance if getting your order or a refund!
Absolutely abysmal!! I’ve not received my order and have been trying for months to get a refund. Please don’t buy from them.
12 juni 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Shiela,
Thank you for taking the time to leave a review.
I'm sorry to hear that this has been your experience. If you've been waiting for an order and have spent a considerable amount of time seeking a resolution, I can understand why you feel so frustrated and disappointed.
While I haven't been able to identify a matching account from the information contained within the review itself, I can see that you've already been in contact with us regarding this matter. As your enquiry has already been raised with our team, any further communication will continue through the existing support thread.
Don’t order anything from this company
Don’t order anything from this company. You don’t get your goods and you don’t get your money back!! Don’t touch them with a barge pole!!!
9 juni 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Julie,
I'm sorry to read how strongly you feel about your experience. From your review, it's clear that the main issue is not only the order itself, but the feeling that the matter has remained unresolved despite your efforts to pursue it. I completely understand why that would be frustrating.
I can see that you've already been in contact with our team regarding this issue. While I'm unable to discuss the specifics of any account publicly, I can confirm that the matter has already been raised through our support system and any further correspondence will continue through that existing enquiry.
Thank you for taking the time to share your feedback.
Lovely and well packaged quick delivery…
Lovely and well packaged quick delivery very happy customer xx
5 juni 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Margaret,
Thank you for your lovely review.
We're delighted to hear that your order arrived quickly, was well packaged, and that you're happy with your experience. Positive feedback like this means a great deal to our team.
Thank you for choosing Harding & Bloom, and we hope you enjoy your plants for many seasons to come.
DO NOT BUY FROM HARDING & BLOOM My…
DO NOT BUY FROM HARDING & BLOOM My experience is the same as many others -order not delivered - This company is one of the worst I have ever come across - do not use - they won’t be around much longer anyway.
I have asked for a refund for goods not received months ago - just duplicate replies of “refund is under review”. Same reply over a dozen times now!!!
31 maart 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Lisa,
I'm sorry to read that you feel this way about your experience. I can understand how frustrating it would be to be waiting for a resolution and to feel that the updates you've received have not provided the outcome you were hoping for.
Unfortunately, I haven't been able to identify a matching account from the information contained within the review itself. However, I can see that you have already been in contact with us through our support feed regarding this matter.
As your enquiry is already with the team, any further communication and updates will continue through the existing support thread.
Thank you for taking the time to share your feedback.
Awful
So how interesting. Order placed on the 13th April and never received, no refund and no proper replies to my emails (only awful replies from AI) but order delivered yesterday (6th June!) after my review on Trustpilot! Only that the planting time is between March and May so clearly way too late now. I want my refund. Don't buy from them unless you want to waste money! An awful experience
6 juni 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Francesca,
Thank you for taking the time to share your feedback. I’m really sorry to hear about the delays and the frustration this has caused, particularly after your order was placed in April and only arrived much later than expected, along with concerns around timing for planting and the resolution process. I can completely understand why this experience has been disappointing.
I can see that you have already been in contact with us through our live support feed, and the team are actively handling your enquiry there, including the order and refund details. We’ll continue to work through this with you directly in that thread and provide further updates as soon as they’re available.
Never again
I have only ever ordered once from Harding and Bloom and I looked forward to receiving my roots. When the parcel arrived it was so poorly packed in a huge box with inadequate bubble wrap to protect the roots. With vat my order was £36 and change. Only one plant survived once planted.
Once the customer service heard about it I was offered a credit note which took weeks to arrive. A paltry £5 and change, less than the cheapest item from my order. I wasnt expecting a full refund of course but the time it took for H&B to issue the credit note only to be less than the cheapest item is baffling to say the least. I have estimated the date when I received the damaged roots.
30 april 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Belinda,
Thank you for taking the time to share your feedback. I'm sorry to hear that your first experience with us left you feeling disappointed. After looking forward to receiving your order, I can understand how frustrating it must have been to receive plants that you felt had not travelled well and to then experience further disappointment with the outcome of your enquiry.
I also appreciate your concerns regarding the packaging, the survival rate of the plants after planting, and the length of time it took to receive the store credit that was offered.
I'm sorry the experience has caused this level of dissatisfaction.
Without discussing account-specific details publicly, if you still require assistance, please contact us through our live support feed here: https://hardingandbloom.co.uk/pages/contact so we can review the matter further and see how we may be able to help.
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