I needed to have my engagement ring and wedding ring resized as I was no longer able to remove them easily due to arthritis. I also took along a couple of family heirlooms to understand value and l... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I had two rings, with stones, which I no longer wore. The stones comprised two diamonds, 4 dark blue sapphires and two pink sapphires. HGW listened to my request to use the stones and to create a ri... Toon meer
Great service, they repaired my wedding ring after losing one of its diamonds and it came back like brand new! The prices were fair and the service was excellent! Totally recommend it!
The workshop remodelled/created a new wedding ring for me using the diamonds from my original ring following a botched remodel elsewhere. I was impressed by how knowledgeable and caring the staff w... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hatton Garden Workshop (www.hattongardenworkshop.com) is the UK's premier jewellery workshop, offering unparalleled craftsmanship and direct-to-customer goldsmithing services. Located in the heart of London's historic jewellery quarter, our expert team combines decades of traditional bench skills with modern techniques, ensuring every piece of jewellery is treated with the utmost care and precision. Because we truly care for our customers and understand the immense sentimental value behind every piece, we provide transparent, high-quality, and highly secure services. We specialise in fast turnaround times without ever compromising on quality. Our Core Specialist Services: Same Day Ring Resizing: Fast, precise, and secure ring resizing services completed on the same day for maximum convenience and peace of mind. Expert Ring Resizing: Professional adjustments for engagement rings, wedding bands, and vintage rings across all precious metal types. Jewellery Repairs: Comprehensive restoration, stone resetting, and repair services to bring your cherished, damaged pieces back to life. Jewellery Remodelling: Bespoke redesign services, transforming old, inherited, or unworn jewellery into stunning contemporary pieces. Wedding Band Melt and Makes: A deeply sentimental, custom service where we melt down your heirloom gold to craft bespoke, personalised wedding bands. At Hatton Garden Workshop, our reputation is built on trust, exceptional quality, and dedicated customer service. Whether you require an urgent same-day repair or a complex jewellery remodelling project, our master jewellers are here to help. We value your feedback and invite you to read our reviews or share your own experience with us below.
Contactgegevens
2a Bleeding Heart Yard, EC1N 8SJ, London, Verenigd Koninkrijk
- 02037802258
- info@hattongardenworkshop.com
- www.hattongardenworkshop.com
Like what you see?
4,9
Uitstekend
703 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Hatton Garden Workshop
Hi Max,
Thank you for your 5 star review, we really appreciate it, and we're glad to hear you are happy with your ring resize. If you need help with anything else now or in the future, please let us know!
Mike & The Hatton Garden Workshop Team
Beautifully delicate repair of my very…
Beautifully delicate repair of my very old engagement ring. It looks brand new again.
8 april 2026
Antwoord van Hatton Garden Workshop
Hi Maria,
Thank you very much for your kind review. It was a pleasure to restore your ring. If there is anything else you need in the future, just let us know.
Mike & The Hatton Garden Workshop Team
Vintage engagement ring resize
They were really great and did such a fantastic job. The ring re size turned out perfectly.
26 maart 2026
Antwoord van Hatton Garden Workshop
Hi Gregory,
Thank you very much for the 5 star review. We're glad we could help resize your ring, and if there is anything else you need in the future please let us know.
Mike & the Hatton Garden Workshop Team
Outstanding
Outstanding, tailored service. Helpful and professional throughout and we are delighted with the finished engagement ring.
27 maart 2026
Antwoord van Hatton Garden Workshop
Thank you for your lovely review, we are really pleased to hear you are happy with your ring and enjoyed our service. If we can do anything more to assist you now or in the future, please let us know. Kind regards, The Hatton Garden Workshop team
Great experience
I had my signet ring resized and they did a great job efficient job. It looks new and fits me now
18 maart 2026
Antwoord van Hatton Garden Workshop
Hi Chris,
We are so glad you're happy with the work done, please do reach out if you need anything else at all in future!
Great customer service
Great customer service, clear pricing and timeframes. A great quality service and would highly recommend.
5 maart 2026
Antwoord van Hatton Garden Workshop
Thank you for your review and recommendation, that is great to hear. If we can do anything further to assist you now or in the future, please let us know. With kind regards, The Hatton Garden Workshop
Be wary!!
(UPDATE based on their reply: I did NOT go back to where my ring was made, as much as you’ve written that and twisted words. I went to another Hatton garden workshop nearby, who did it on the day & also you recommended this workshop as you know the person used to run the current workshop you’re in, do not put words in customers mouths)
You tried to make money off a situation that wasn’t necessary, and now trying to angle my review for others to look like you told me to go back to original jeweller because it wasn’t possible to resize. IT WAS, & has been safely NOT my original jeweller abroad, by someone you recommended that was skilled.
First place I went to for engagement ring re sizing. The gentlemen on the desk went to discuss with the workshop about re sizing, came back to tell me unfortunately due the way the trilogy ring was made it's unable to resized, needs to be remade, quoted up nearly £3000 to re make the ring, using reasons & fancy explanations - telling me it needed to be more like a certain style. Bear in mind a brand new ring custom made by a family jeweller. The gentlemen wasn't someone that physically did the work or knew, with not a great bedside manner. Luckily I got a second opinion - the second place laughed at this story, examined the ring & said you can absolutely re size this and did so in under 2 hours perfectly - they also had heard poor reviews on this place. So all in all be wary! They will try to charge you a fortune to re make a ring that can in fact be re sized. Shameful for Hatton garden really. Beware.
7 maart 2026
Review zonder uitnodiging
Antwoord van Hatton Garden Workshop
Dear Sophie,
We are sorry that you didn’t like the advice you received from us.
Obviously we aren’t in the habit of turning down express ring resizings, which are one of our specialities, but we are in the habit of informing customers of structural integrity issues with their jewellery which may cause them problems either straight away or in the future.
I have seen the photographs of the ring taken when you brought it in, and have spoken to the 2 goldsmiths who assessed your ring, as well as my colleague in the office who relayed this back to you, and they have reconfirmed that the solder between the collets was deemed too thin and porous, and that with the soldered gap between the collets being so large and the thickness of the collets so thin, coupled with the number of sizes it needed to go down, they couldn’t guarantee that the ring could be safely sized and last indefinitely, as a sizing should. As was explained to you when you came in, porosity is where there are air pockets running through the metal which can cause it to become brittle and fail with wear.
On the rare occasion where the risks are deemed too high that an issue will occur during the sizing process, or as a result of the work we carry out, we will inform the customer, provide alternative options, and unfortunately refuse to carry out the requested work, as was the case in this instance.
I am pleased that my colleague advised you to both get a second opinion and to take the ring back to your family jeweller who made it for resizing; which I hope also shows that he was not trying to make you get the ring re-made, but purely explaining the options open to you; as well as showing you physical examples of how in our opinion the ring should have been made. He also only provided you with the quotation after asking you if you would like to receive it, which you requested.
Having discussed your review with the team, despite having advised you to take the ring back to your family jeweller, we understand how the optics of being told we won’t resize your ring as well as providing a quotation to remake the ring may come across, and are reviewing our procedures when it comes to a situation like this.
While you clearly have been able to find someone to carry out the resize regardless of the risks, we prefer to err on the side of caution and make customers aware of the assessments carried out by our goldsmiths, and turn down the work rather than than proceed knowing there is a potential risk to the integrity of the ring as it ages, or if the quality of the repair or resizing will fall below the high standards we are renowned for.
As we offer a guarantee on our workmanship, should the sizing or repair work we carry out be the cause of the loss of your diamonds, or ring, we would be responsible for this and hence refuse to perform the requested work.
I am pleased to hear you were able to have the ring sized elsewhere and hope that the integrity of the ring is maintained as it is worn and ages.
If you would like any further clarification, or I can do anything to assist you going forward, please feel free to get in touch.
With kind regards,
Daniel
The Hatton Garden Workshop
Update:
We are very glad to hear that you took up our recommendation and were able to have the ring resized to your satisfaction with our friend and former colleague. I have since spoken with him and was pleased to hear that he was able to resolve your issue. We hope you continue to enjoy your ring for many years to come.
Wedding ring refit.
I had to have my gold wedding refitted after it was cut off due to surgery on my finger. I found Hatton Garden Workshop online and booked a meeting. I found them very professional and easy to talk to. They explained very clearly what would take place and how much the total cost would be. My ring was ready for collection within 48 hours and is as good as new. Thank you again.
4 maart 2026
Antwoord van Hatton Garden Workshop
Hi Lance, Thanks for your review. It was good to meet you and I am rally pleased we were able to help get your wedding band back on your finger! If w can do anything further to assist you now or in the future, please get in touch. Kind regards, Daniel and the Hatton Garden Workshop team
Mike was very helpful and the jeweller…
Mike was very helpful and the jeweller made my rings perfect. It turned out exactly how I wanted. Thank you Mike and everyone.
24 februari 2026
Antwoord van Hatton Garden Workshop
Hi Angela, Thank you for your review. I am really pleased I could assist you and that it turn out just as you wanted. If I can help with anything else, please let me know. Thanks, Mike and everyone at The Hatton Garden Workshop
Antwoord van Hatton Garden Workshop
Thanks for your review, thats great to hear you were pleased. If we can do anything else to assist now or in the future, please let us know. Kind regards, The Hatton Garden Workshop
Courteous and friendly
Courteous and friendly. Repaired my precious bracelet and I’m very happy.
19 februari 2026
Antwoord van Hatton Garden Workshop
Dear Amanda, Thank you for your review, its great to hear you are happy and that we could help with your repair. If w can every do anything else to assist, please let us know. The Hatton Garden Workshop
Very professional and good craftsmanship
18 februari 2026
Antwoord van Hatton Garden Workshop
Thank you for your review, that is brilliant to hear. If we can do anything further to assist, please let us know. The Hatton Garden Workshop
Excellent service from a great team
Excellent service from a great team. It was good to have the opportunity to see the repair workshop during the short initial wait to discuss the repair, too! The repair was completed in the predicted time frame, and to a high standard. A friendly, helpful business - definitely recommended!
28 januari 2026
Antwoord van Hatton Garden Workshop
Dear Ellie, Thank you so much for such a lovely review. If we can do anything further to assist you now or in the future, please let us know. With Kind regards, The Hatton Garden Workshop
Antwoord van Hatton Garden Workshop
Hi Roman, Thank you for your review. That is great to hear. If we can help with anything else in the future, please get in touch. With kind regards, The Hatton Garden Workshop
Antwoord van Hatton Garden Workshop
Thank you for your review, that is great to hear. If we can assist with anything in the future, please get in touch. With kind regards, The Hatton Garden Workshop
Excellent
Response was prompt. Rings were done quickly and to perfection. Very satisfied customers.
27 januari 2026
Antwoord van Hatton Garden Workshop
Dear Rosemarie, Thank you for your review. We are really pleased to hear you were happy with the service and outcome. If we can assist with anything else now or in the future, please let us know. With kind regards, The Hatton Garden Workshop
Happy with the advise and result
Wanted to get a wedding ring resized. They were very helpful and knowledgeable. Very happy with the result.
24 januari 2026
Antwoord van Hatton Garden Workshop
Hi Karen, thank you for your review, that is great to hear. If we can do anything else to assist you in the future, please let us know. Kind regards, Th Hatton Garden Workshop
They were very professional and took…
They were very professional and took care of a sentimental valued heirloom.
17 januari 2026
Antwoord van Hatton Garden Workshop
Thank you for your review. It is great to hear we could help and you were happy with the results. If there is anything else we can do to assist you in the future, please let us know. With kind regards, The Hatton Garden Workshop
Simply stunning workmanship
I was overwhelmed by the repairs to my wife’s engagement and eternity rings, simply stunning outcome
23 januari 2026
Antwoord van Hatton Garden Workshop
Dear Dean, Thank you so much for such a nice review. That is fantastic to hear. If we can assist with anything else, please get in touch. With kind regards, The Hatton Garden Workshop
Excellent from start to finish
Came here to have my engagement ring resized. Was very happy with the service from beginning to the end, they explained everything in detail, answered all of my questions and were even able to accommodate a slightly expedited timeline. Really impressed and will definitely come here again for any jewellery repairs or resizings.
10 januari 2026
Antwoord van Hatton Garden Workshop
Hi Catherine, Thank you for your lovely review. We are really pleased we could assist you and that you were happy with the service. If we can do anything further to assist you now or in the future, please let us know. The Hatton Garden Workshop
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.