I needed to have my engagement ring and wedding ring resized as I was no longer able to remove them easily due to arthritis. I also took along a couple of family heirlooms to understand value and l... Toon meer
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I had two rings, with stones, which I no longer wore. The stones comprised two diamonds, 4 dark blue sapphires and two pink sapphires. HGW listened to my request to use the stones and to create a ri... Toon meer
Great service, they repaired my wedding ring after losing one of its diamonds and it came back like brand new! The prices were fair and the service was excellent! Totally recommend it!
The workshop remodelled/created a new wedding ring for me using the diamonds from my original ring following a botched remodel elsewhere. I was impressed by how knowledgeable and caring the staff w... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hatton Garden Workshop (www.hattongardenworkshop.com) is the UK's premier jewellery workshop, offering unparalleled craftsmanship and direct-to-customer goldsmithing services. Located in the heart of London's historic jewellery quarter, our expert team combines decades of traditional bench skills with modern techniques, ensuring every piece of jewellery is treated with the utmost care and precision. Because we truly care for our customers and understand the immense sentimental value behind every piece, we provide transparent, high-quality, and highly secure services. We specialise in fast turnaround times without ever compromising on quality. Our Core Specialist Services: Same Day Ring Resizing: Fast, precise, and secure ring resizing services completed on the same day for maximum convenience and peace of mind. Expert Ring Resizing: Professional adjustments for engagement rings, wedding bands, and vintage rings across all precious metal types. Jewellery Repairs: Comprehensive restoration, stone resetting, and repair services to bring your cherished, damaged pieces back to life. Jewellery Remodelling: Bespoke redesign services, transforming old, inherited, or unworn jewellery into stunning contemporary pieces. Wedding Band Melt and Makes: A deeply sentimental, custom service where we melt down your heirloom gold to craft bespoke, personalised wedding bands. At Hatton Garden Workshop, our reputation is built on trust, exceptional quality, and dedicated customer service. Whether you require an urgent same-day repair or a complex jewellery remodelling project, our master jewellers are here to help. We value your feedback and invite you to read our reviews or share your own experience with us below.
Contactgegevens
2a Bleeding Heart Yard, EC1N 8SJ, London, Verenigd Koninkrijk
- 02037802258
- info@hattongardenworkshop.com
- www.hattongardenworkshop.com
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4,9
Uitstekend
703 reviews
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HGW is always a professional and…
HGW is always a professional and enjoyable experience
15 januari 2026
Antwoord van Hatton Garden Workshop
Thank you so much for taking the time to leave us your feedback, it's wonderful to know you're happy with your experience. Please do let us know if we can do anything else for you in future!
No accountability or transparency
I chose Hatton Garden Workshop based on its strong online reputation and had no prior connection to the business.
From the outset, the experience felt unprofessional. During the initial inspection, my diamond (which had already fallen out of my semi-tension ring) was dropped on the floor, requiring us to get down and search for it. Given the nature and value of the item, this was unsettling.
The ring was repaired and returned to me. Subsequently, the diamond fell out again and was lost. I raised this calmly and reasonably, seeking to understand what had happened and to reach a fair resolution, rather than pursuing the value of the diamond itself.
To understand the situation, I asked for basic documentation of the repair (such as a repair record or bench notes) so I could see exactly what work had been carried out. These requests were refused, meaning I was never provided with any written detail of the repair.
I requested a refund of the £300 repair fee, which I felt was reasonable in the circumstances. I also discussed, separately, an additional £200 might reflect the distress and inconvenience caused. This was not a demand and was secondary to my request for transparency and accountability. No refund was given.
The correspondence became defensive rather than constructive, and I was discouraged from seeking any independent assessment of the workmanship. When I suggested obtaining an independent professional report to understand what had gone wrong, I was told:
“I will place no credence to any ‘report’ written by a commercial enterprise or company potentially considered a competitor.”
What has been most disappointing is not just the loss of the diamond, but the lack of transparency and refusal to provide a reasonable remedy, even at the level of refunding the repair fee.
I am sharing this so others can make an informed decision and ensure everything is fully documented if they choose to proceed. I have retained all correspondence relating to this matter.
In response:
For clarity, I did not request £610 at any stage, nor was I ever offered a free replacement diamond. There is no written record of either in our correspondence.
My request was for a refund of the repair fee following the loss of my diamond, and I asked for basic repair documentation (bench notes), which was refused.
I have retained all written communications and am confident in the accuracy of what I have shared. I will not be engaging further here.
10 november 2025
Review zonder uitnodiging
Antwoord van Hatton Garden Workshop
Update:
Hi Sara, I am pleased that you followed our advice and referred this to the National Association of Jewellers ‘Resolve’, dispute resolution service.
For clarity, the independent findings stated that the Hatton Garden Workshop’s “approach has been professional and with a clear willingness to find a fair and constructive resolution. You’ve communicated openly, offered options even where you do not believe you were responsible, and maintained a courteous tone throughout.”
It was also stated by the case handler in relation to our earlier self-referral and subsequent dialogue with you, that “I’ve listened to the recording from our legal helpline, and everything the adviser said is exactly what I would have said myself if asked for general guidance.”
I am pleased that you were happy to accept either of our original offers to either refund your repair, or replace the diamond and reset it into the ring at no cost; and that the refund has been issued to you and you have been content to conclude matters.
We wish you all the best in the future.
-------------------------
Sara,
As with much of our extensive correspondence over the last 3 months, and the other reviews you have left, much of what you say is untrue, with key information omitted. I am pleased to see you have removed some of the outright lies from your Google review, but still you are not truthful and are giving a very misleading account of events.
The fact of the matter is, in January 2025, we re-built metal to the lips of your 25 year old faux tension set ring and reset your stone, handing it back to you in a near perfect condition, after you knocked the diamond out wearing it to the gym. We also advised you to insure the ring and to cease wearing it to the gym.
Fast forward to mid-October 2025, 10 ½ months after initially bringing the ring into us, you brought it back into us with extensive damage all over the ring, which had caused the bezel (a separate component we hadn’t worked on) to split, losing the diamond in the process. As this was damage you had caused to the ring we advised you to make an insurance claim, as would be the recommendation in any situation like this.
Following numerous emails, purely as a gesture of goodwill (and very clearly stated that we did not accept liability for the damage you caused to the ring) we agreed to your request to refund the cost of your initial repair (£310), as well as offering the option to repair your ring and supply and set a Lab Grown diamond replacement free of charge. You then proceeded to repeatedly demand cash compensation of £610, then £500, threatening us with reputational damage, reporting us to trade bodies and legal action if we did not comply with your requests.
Following your ever more unreasonable emails, you are aware we then referred ourselves to the NAJ Resolve dispute resolution service, and spoke to a solicitor to seek guidance, who reassured us we had gone far above our commitment, seeing as this was damage you had caused to the ring and that it was nothing to do with the repair we carried out close to a year before; but you refused to accept their findings.
Following your request I compiled an extensive report, including all correspondence, before and after images, work carried out to the ring, recordings of calls with the NAJ and statements from all goldsmiths and diamond setters who had worked on your ring; and as you escalated it to a legal matter, agreed to forward a copy direct to the case handler at the NAJ Resolve service, or to your solicitor, which I am still happy to do.
We are a small family run business and while customer satisfaction is at the heart of what we do, we refuse to be coerced into making undue cash payments based on escalatory threats of reputational damage. While it is clear you weren’t happy our gestures of goodwill, or with the independent outcome of your complaint, contrary to your assertion, we have behaved professionally and fairly throughout.
Excellent experience
I have used Hatton Garden Workshop a number of times to repair pieces of jewellery. They always do an excellent job.
13 januari 2026
Antwoord van Hatton Garden Workshop
Hi Rachel, thank you for your review and continued custom. Its great to hear you were happy and do get in touch if we can do anything to assist you in the future.
Good jewellery fix
Needed necklace fixed, advisor gave me honest appraisal of work required, and within a week had repaired the damaged item.
20 december 2025
Antwoord van Hatton Garden Workshop
Thank you for taking the time to leave your feedback, we are so glad you're happy with the work done :)
Antwoord van Hatton Garden Workshop
We are so glad you enjoyed your experience, please do let us know if we can do anything else for you.
Can't wait to work with them again
Professional, concise, and honest, hatton garden feels like a gold standard for fixing small pieces. I'm so happy with the work they did on my tennis bracelet (and the cleaning!) and I will certainly work with them again in the future!
7 augustus 2025
Antwoord van Hatton Garden Workshop
Thank you so much for your kind feedback, we appreciate it. Do let us know if we can help with anything else in future!
Not cheap, clear, pleasant and efficient service.
6 december 2025
Antwoord van Hatton Garden Workshop
Thank you for taking the time to leave us your review, we are so glad you are happy with the service received
Great service for replacing a stone and…
Great service for replacing a stone and some remedial work on a ring. Fairly priced with amazing result. I was just confused at first as the estimate came from a different business name that I was not aware of. In the end all was well.
17 december 2025
Antwoord van Hatton Garden Workshop
Hi Stefano, thank you for your feedback. We do want you to have full assurance that Hatton Garden Workshop operates under Daniel Christopher Jewellery. We are one and the same, but run the two separately. We hope that helps if you were unsure at all!
Thank you for using us, and we hope we can help with anything else you may need.
absolutely professional and efficient
Apart from being absolutely professional and efficient, they went the extra mile to reassure me that my ring would be handled with great care (given that I wasn't there physically and had sent it up with a friend to be resized). As promised, the ring was delivered safely and in great condition.
18 december 2025
Antwoord van Hatton Garden Workshop
Thank you for taking the time to leave us your review, we are so happy to hear you enjoyed your experience, and will be here should you need anything else at all!
What a brilliant service
What a brilliant service. Great advice and superb quality of work all within reasonable cost and timeline
19 december 2025
Antwoord van Hatton Garden Workshop
Thank you so much for your feedback, we appreciate your kind words and hope you'll visit again if needed!
Perfect service
Perfect service, resulting in a beautiful ring exactly what I wanted. Made on time and under budget. Kept up to date throughout the process.
16 december 2025
Antwoord van Hatton Garden Workshop
We are so glad to hear you're happy with the service received! Please do let us know if we can do anything for you in future
Antwoord van Hatton Garden Workshop
Thank you so much for taking the time to leave us your feedback, we appreciate it!
A hidden gem
I finally got around to repairing my engagement ring, HGW replaced/ repaired the claws and cleaned the ring; they did a great job. I can now wear my ring without worrying that the stone will fall out.
Like their location, HGW is a hidden gem!
4 december 2025
Antwoord van Hatton Garden Workshop
Thank you for coming in to see us, we are so glad you are happy with the service received! Do elt us know if we can do anything else for you in future.
Incredible service & fantastic results
Incredible service and fantastic results tailored to your exact needs. I couldn't recommend Hatton Garden Workshop more highly to anyone who needs top quality jewellery repair.
4 december 2025
Antwoord van Hatton Garden Workshop
We very much appreciate your kind review, thank you for visiting and do let us know if we can help with anything else in future!
Antwoord van Hatton Garden Workshop
Many thanks for your kind feedback, we hope you'll visit again one day :)
Very Impressed
Excellent service. My ring was resized, repaired and beautifully polished for what I consider to be a very good price. I was absolutely delighted with my ring when it was returned to me. Highly recommend.
4 november 2025
Antwoord van Hatton Garden Workshop
Thank you for taking the time to leave us your feedback we are so glad you're happy with the service!
Great quick service!
16 oktober 2025
Antwoord van Hatton Garden Workshop
We are so glad you're happy, let us know if you need anything else in future!
Excellent craftsmanship
Excellent craftsmanship! I went to Hatton for a wedding ring resizing. They were extremely professional and knowledgeable and explained each step of the process to me. The turn-around time was very fast, and the end product far exceeded my expectations on this very important piece of jewelry. Highly recommend for any of your jewelry needs.
17 oktober 2025
Antwoord van Hatton Garden Workshop
Thank you so much for taking the time to write your review, we are so happy to hear you had a good experience, and will be here if you need anything else at all!
Great service
Great service, answered lots of questions. Delivered back in good time. Would recommend.
21 oktober 2025
Antwoord van Hatton Garden Workshop
Thank you so much for leaving your kind review, we're so glad you're happy with the service!
Fantastic service
Fantastic service, brought two rings in for repair and resizing. The team did a great job and all was done within a week - thank you!
7 oktober 2025
Antwoord van Hatton Garden Workshop
We are so glad you're happy with your experience, so let us know if we can do anything else for you!
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