HeaWea Reviews 144

Very helpful with my delivery.
I had a problem with numbers of days of delivery

LOVE Spooky2's mission, vision and value! Anna is always very quick to respond and gives good information. I always get my questions answered in a timely manner.

Kally is always wonderful and has rescued me many times, when little technical questions came up. Always so grateful for Spooky's costumer service and makes me believe in their products and quality even more . Love from Australia Solara

Excellent customer service each time I have contacted them.....React very promtly , very helpful and friendly.

I would like to say Thank!! to Laura Tao for her support and follow-up in the issue reported in my account.

He recibido mi heawea microgen y estoy muy contenta porque al tener poca destreza en el idioma inglés pensaba que iba a ser difícil utilizarlo, pero no ha sido así, la atención del personal de heawea ha sido excelente, me han respondido muy rápido y me han ayudado mucho con los programas. Ya he empezado con la depuracion de la sangre y ayer me empezó a doler la muela y el oído y al ponerme el programa del dolor de muelas ya me he levantado sin dolor, me parece increíble. Muchas gracias.

This is the best customer support I have ever experienced! Quick reply and very clear and easy explanation how I could solve my problem. Very helpful. Thank you for your excellent support!

Good product ,good assistance ,I recommand !

Amazing customer service. Knowledgeable and fast. Live chat is amazing. Thank you.

Tina helped me today to sort out an issue I had with downloading the firmware for HeaWea. I'm not very cognisant with computers and easily make mistakes. Tina was so patient and so helpful leading me through the complicated unraveling process to a fantastic outcome. And that's not all, she also gave me some excellent advice on a programme I could use for my daughter's health issue. It's so great to know she is there offering advice and guidance when ever it is needed. I really appreciated the expert service. Thanks so much Tina. Kind regards Mel Martin

I'm lucky to have the help and support of Lisa
She solve the problem through TeamViewer
And at that moment was 22:30hs for her so she was helping me at night from home(i.m in Europe)
So a quick answer to my problems

The customer service from Spooky2 blows me away every single time, and Heawea has been no different. I have literally never had anything but outstanding customer service from this company. As a customer it give me so much peace of mind that if ever there is a problem or I'm struggling to figure something out, I know for sure I'll be given excellent immediate support.

Excellent customer service. I recently listened to John White’s interviews on Crrow777 and I was intrigued. Decided to go with the HeaWea because of its simplicity.

The customer service team in Heawea is amazing. Never in my life has I experienced such a professional and accommodating support team. I had a problem with both my cables and Zoey sent new ones free of charge right away. They have arrived and worked well. Thank you very much Zoey and Heawea team.

I love my Spooky2 products and my Heawea Microgen. When I first considered buying my Spooky2 and was torn between products, I reached out to support, each responder was so helpful. I have now ordered a few products and so appreciate Selina and everyone at Spooky2 for helping me with any question or issue. Best customer service! And, I love all of my Spooky2 products

I had many questions about the installation and also about the handling of the Microgen ... Despite the time difference (8 hours) Anna answered all my questions great and helped me exellent to solve the problems. It's very easy via Teamviewer. I am very grateful and can only recommend to ask Anna, she helps quickly and very competently 🙏🏻

Some of the best customer service I've ever experienced, and I used to work in that industry for some major companies! GREAT JOB!!!

ALWAYS a pleasure and perfect experience when contacting the staff at HeaWea.

Zoey and any of the Customer Service or Technical Staff that we connect with are outstanding!

First class service, great support and very fast troubleshooting!

I received my HeaWea MicroGen two days ago and could not figure out how to run it correctly... (I'm not very tech savy)... Anna helped me EVERY step of the way and was very patient and understanding. It turns out it was a simple step of installing the drivers. AMAZING customer service!!! Definitely felt they go above and beyond to make everything PERFECT!