HeaWea Reviews 144

Heawea firmware upgrade
The support tech was precise and efficient. great job.

I had multiple questions about my order, as well as how to use the software. Anna was quick to respond and very helpful. Excellent customer service!

Microgen came with a faulty USB cord. Customer service pushed back a bit on sending a replacement cord but did ultimately send a cord quickly. Worked perfectly after that.

I am a new Microgen user and I commend the company on the excellent quality and response time of the customer support team. Extremely knowledgeable and helpful. Also personable and friendly. Thanks!

I responded to a post from someone that reached out to HeaWea over a software issue. I simply posted I was having the same issue and a HeaWea person reached out to me as well. We had to communicate from across the globe time differences, but they were on top as soon as they opened up. End result - great response and my issue was fixed based on their feedback /response. I'd heard their support was great and now I can say I've experienced it being great first hand. The MicroGen has helped me with a number of issues already in the month I've had it.
Thank you HeaWea,
Ed

HeaWea customer service has been very responsive to issues I've had with the tens cables not working for either of the two HeaWeas I purchased recently. I was sent a new set of cables for each HeaWea. Hopefully the new sets will do the trick! Thank you HeaWea for your great customer service!

I am have been using the Heawea Microgen for 10 months now and the support I have received from this company is exceptional. I will be writing a 1 year use review in the near future to further praise the highly satisfying device and how it has helped my personal health and the health and wellbeing of close friends.

Spooky 2/HeaWea has the best customer service I have ever experienced! Ever!

Kalley Yao from Team Viewer Support was very patient and supportive as I had a USB problem hooking up my Microgem and she fixed it with ease.

They were sweet and easily fixed the error that came up. Very responsive!

Amazing device it has helped me with my eye strain, I use the eye inflammation program, also has help with my knee pain this is a very special device thank you Microgen

Mon microgen ne fonctionnant plus j'ai contacté le service client. Après quelques échanges de mails, un nouveau m'est envoyé. Bonne réactivité.

I truely can’t understand why these people haven’t got a full five stars, & that one person has put “bad” as their experience. I can honestly say I have seldom, if ever, dealt with a company, where people are so helpful, giving of themselves, going that extra step to help & give satisfaction, & all for the benefit of humanity, I think it says more about the person who gave a “bad” vote than it does about the Hewea crew! All I can say is a heartfelt thanks and pray you go from strength to strength, may happiness and blessings abound:-)x

I find their documentation lacking at times. Kally Yao and John filled in the blanks.

I bought the HeaWea Microgen and needed help to get it working. Selina was awesome and went above and beyond my expectations to help me make it work. I am so appreciative of her help.

Superfast and good service. Clear and easy support with links and guidelines in order to explain how the MicroGen works.
I can only recommend this and the contact with support is excellent.

couldnt get my microgen set up. zoey at support was so helpful and professional and quick. great service.

quick response and solved my issue. Much appreciated

Tina was super helpful! She explained things to me and was also super nice.

Soki Yin was amazing. Worked with me to fix a software problem. Great communication. Thank you