Found what I required on your website, ordered, received confirmation & availability of tyres when you received same. Visited HiQ Tyres at Hedge End & had the tyres fitted & front wheel alignment chec... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 8b Herald Ind Est, SO30 2JW Hedge End, GB
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Lees wat reviewers zeggen
Staff friendliness/politeness and tyre fitting all very good, no complaints. I'm taking a star off for the following reason. I ordered and booked the tyre fitting online, and was presented wit... Toon meer
Bedrijf heeft geantwoord
Great customer services! The staff are extremely helpful and they will help you to their best ability to fix your car. Booking appointments online on their website or phone is easy and walk ins is a... Toon meer
Bedrijf heeft geantwoord
Booked tyres and time on easy to use website. If unsure of tyre size all you have to do is put in your registration and all available tyres for your car will come up from economy to premium ranges. On... Toon meer
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Bedrijfsgegevens
Over HiQ Tyres & Autocare - Hedge End
Informatie afkomstig van verschillende externe bronnen
Why Choose Us?
We are a network of local family run businesses backed by a global automotive brand. We rely on our reputation in each local community, so delivering the very best customer service and very best value is our number one priority.
Excellent Customer Service
Every technician at each HiQ Centre puts the customer first and treats every customer with respect and honesty. All of our technicians are trained to the highest standards, so you can rest assured you’re getting great service.
Services
We provide a quick and reliable tyre fitting service, a range of car servicing options, MOTs, health checks and all the other autocare services you’d expect.
Click Fit Go
We know time is of the essence when it comes to new tyres, so you can use our website to quickly and easily book a time that suits you. And don’t worry, you don’t pay a penny until your new tyres have been fitted.
Transparency
We know how important honest pricing is, so you can expect transparency you can trust.
Award Winning Centres
We’re serious about offering the very best service, and that’s why our HiQ Centres have won awards across the entire country.
Contactgegevens
Unit 8b Herald Ind Est, SO30 2JW, Hedge End, Verenigd Koninkrijk
4,8
Uitstekend
196 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van HiQ Tyres & Autocare - Hedge End
Thank you for leaving us this excellent review, Julie!
Antwoord van HiQ Tyres & Autocare - Hedge End
Thank you for leaving us this amazing review, Mike :)
From booking to driving away…
From booking to driving away communications were excellent and service with a smile and coffee while you wait
28 maart 2025
Antwoord van HiQ Tyres & Autocare - Hedge End
Customer service is extremely important to us, here at HiQ Hedge End, so thank you for leaving us this excellent review, Ian!
Antwoord van HiQ Tyres & Autocare - Hedge End
Thank you for this brilliant review, Mr B!
Wheel repair
Took car in for new wheel and wheel hub, took 2 hrs and they managed to repair the wheel hub saving me ££. Very polite, efficient and genuine people :)
18 maart 2025
Review zonder uitnodiging
Antwoord van HiQ Tyres & Autocare - Hedge End
Hi Sophie,
We really appreciate this kind review, we hope to see you again in the future!
EASY TO RECOMMEND
Good, helpful and polite staff, excellent prices, reliable and honest. It doesn't get any better.
17 maart 2025
Antwoord van HiQ Tyres & Autocare - Hedge End
Thank you for leaving us this great review. We really appreciate your kind words of recommendation.
Quick and easy
Quick and easy. Reasonable prices I think. Very helpful, even put my spare wheel back under the van even though it wasn't one of the tyres they replaced.
5 februari 2025
Antwoord van HiQ Tyres & Autocare - Hedge End
Hi John,
Thank you for leaving us this kind review. We are delighted to hear about your great tyre replacement experience with us :)
Great service
Reasonable price. Fitted at time requested very promptly. Friendly polite service.
9 januari 2025
Review zonder uitnodiging
Antwoord van HiQ Tyres & Autocare - Hedge End
Thank you for leaving us this great review, Nick, we were glad to help :)
Very friendly and helpful staff
Very friendly and helpful staff. A new tyre was fitted to my car within the hour, would feel confident about visiting again.
25 november 2024
Antwoord van HiQ Tyres & Autocare - Hedge End
Hi there,
We really appreciate your kind review. We always aim to provide a 5* service but we noticed you left us 4* on this occasion. Is there something we could improve on?
Please let us know by contacting us at hiqcustomerservice@gmail.com
We would be super happy to help again, and appreciate all feedback!
Kind regards,
Team Hedge End
Great value for money
Great value for money, great service, well done!
26 november 2024
Review zonder uitnodiging
Antwoord van HiQ Tyres & Autocare - Hedge End
Thank you for leaving us this great review, Sean!
Great customer service and staff at…
Great customer service and staff at Hedge End branch. Quick, friendly and will be returning for all my tyre requirements in the future.
22 november 2024
Review zonder uitnodiging
Antwoord van HiQ Tyres & Autocare - Hedge End
Thank you for leaving us such a great review, Sue!
We would be delighted to service your vehicle in the future.
Great service at Hedge End depot
Staff at Hedge End depot professional and friendly. Work carried but to a high standard and service above and beyond.
4 november 2024
Antwoord van HiQ Tyres & Autocare - Hedge End
Hi there Rich,
We really appreciate your kind review.
Always a good experience
There are my go to tyre place,and have been for 18 years, because they are honest, reliable and reasonably priced.
1 november 2024
Review zonder uitnodiging
Antwoord van HiQ Tyres & Autocare - Hedge End
Thank you for leaving us this fantastic review! We appreciate your loyal custom, and look forward to seeing you again in the future!
Good job overall
Good job overall. Took a little longer than expected and tyre was over inflated which I corrected at home.
31 oktober 2024
Antwoord van HiQ Tyres & Autocare - Hedge End
Hi there Martin,
Thank you for taking the time to leave us this great review.
We apologise for any inconvenience this may have caused. We always aim for a 5* service here at HiQ, so we will pass this feedback back to the Centre.
Kind regards,
HiQ Team
Antwoord van HiQ Tyres & Autocare - Hedge End
Thank you for leaving us this kind review, Rory!
Quick service and friendly staff
Quick service and friendly staff! Reasonable price too
25 oktober 2024
Antwoord van HiQ Tyres & Autocare - Hedge End
Thank you for leaving our team this fantastic review!
Great friendly service
Great friendly service, always keep you informed on what's happening.
It's the only place I take my cars.
Good job lads.
23 oktober 2024
Review zonder uitnodiging
Antwoord van HiQ Tyres & Autocare - Hedge End
Thank you for leaving us such a great review, Kerry! Our team are so grateful for your kind feedback and loyal custom!
I made a booking on-line.
I made a booking on-line.
Automated response stated I would be contacted to confirm which of the dates would be suitable.
Heard nothing for 4 days so I rang. I was told there was a note on the booking that I had been advised neither of those dates were available. Nobody had rung or left a message.
18 oktober 2024
Antwoord van HiQ Tyres & Autocare - Hedge End
Dear Mr Howell
Thank you for your review of your experience at our Hedge End site, and we're sorry to hear you experienced an issue.
The Centre has looked into this to try and understand a little better how they can improve next time. According to your review, you mention your booking on the 18th October but the Centre can only see a booking made for tyres in September. They assume that would be the one as it shows as 'customer cancelled' on the booking.
HiQ Hedge End are not quite sure what happened here as the booking was made on the 25th September for fitting on the 27th. All of the Centre's tyres are fitted on a while you wait system so there shouldn't have been a reason to say they didn't have any availability, unless they were unable to source those tyres in the time frame requested (which is very rare). The Centre states that they can get almost any tyre within 24 hours (worst case scenario) so this one seems strange. The process Hedge End follows is that when the order is received, they order the tyres for the date requested and update your booking via a text. A second text is also sent when the tyres arrive on site and confirms your booking. They're hopeful we have your correct mobile number, but maybe this is where the issue may lie.
When you called to chase the booking, you should have been advised that they offer a while you wait service and offered to drop in later that day or the next morning, whichever was convenient. If this didn't happen, they can only apologise. The Centre have spoken to the team today to reiterate our customer service levels need to be at the top of our expectations, just in case we see a similar situation to what you have described in your review.
Please accept the Centre's apologies again, and we do hope this doesn't deter you from visiting again should you need us for anything.
Kind Regards,
HiQ Team
Antwoord van HiQ Tyres & Autocare - Hedge End
Thank you Paul!
Just good at what they do
Friendly and efficient reception staff. Waiting area clean and bright with frre coffee. Nothing to complain about
3 september 2024
Antwoord van HiQ Tyres & Autocare - Hedge End
Hi there Michael! Thank you for leaving us this excellent review, it means a lot to us!
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