I always return to HMV Southend,as the staff are very knowledgeable about their stock,I visited about a week ago, enquiring about a mature “Country and Western” artist for 38years named Alan J... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie134 - 146 High Street, SS1 1JX Southend-on-Sea, GB
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Lees wat reviewers zeggen
The ladies and gents of HMV Southend have always been very helpful and they have impressive knowledge of their range of dvds, blu rays and music. A female member of staff searched the stock ro... Toon meer
Bedrijf heeft geantwoord
Instore staff refusing to accept Love 2 Shop card, only rectified when I complained to the Customer Care Team. Even upon return the staff were still unsure whether to accept the card or not for the p... Toon meer
Bedrijf heeft geantwoord
Skull Candy replacement It took a bit of time but thank you to Shay the manager for exchanging my expensive noise cancelling headphones. You went a above and beyond and I think the mixed messages ab... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Southend
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
134 - 146 High Street, SS1 1JX, Southend-on-Sea, Verenigd Koninkrijk
4,7
Uitstekend
230 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Ordering was simple and quick and the…
Ordering was simple and quick and the staff at the Southend branch was helpful and polite when I went to collect.
11 februari 2025
Antwoord van hmv (UK) - Southend
Hi Karen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Rocking again
Very helpful in store, will be buying more albums in the future as I have my 40+ year old Hi-Fi up and spinning again, forgot how good the sound vinyl is 👍
26 januari 2025
Antwoord van hmv (UK) - Southend
Hi Gary
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Southend store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
The parcel was at the shop & the staff…
The parcel was at the shop & the staff was very nice
9 februari 2025
Antwoord van hmv (UK) - Southend
Hi Ronnie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent experience
Very polite, friendly,helpful staff
Very efficient and knowledgeable
6 februari 2025
Antwoord van hmv (UK) - Southend
Hi Maye
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The help I got in the store ordering my cd.
The help I got in the store ordering my cd. It is thanks to that help that I got the cd I wanted and really like. I am even thinking about ordering another cd. The members of staff in hmv Southend are always helpful.
1 februari 2025
Antwoord van hmv (UK) - Southend
Hi Katherine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Southend
Hi Lee
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Southend store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Antwoord van hmv (UK) - Southend
Hi Jennifer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great I received My order within 3 Day…
Great I received My order within 3 Day fantastic
1 februari 2025
Antwoord van hmv (UK) - Southend
Hi Tony
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Skull Candy replacement
Skull Candy replacement
It took a bit of time but thank you to Shay the manager for exchanging my expensive noise cancelling headphones. You went a above and beyond and I think the mixed messages about what protocols were stressful for both of us but thank you so much for bearing with. I can now face the world. The headphones really do take the edge off and as a sound sensitive autistic person: I cannot thank you enough.
23 januari 2025
Review zonder uitnodiging
Antwoord van hmv (UK) - Southend
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Lovely staff and lovely experience
Staff were friendly and helpful, the store had a good atmosphere and felt welcoming
15 januari 2025
Antwoord van hmv (UK) - Southend
Hello Jamie
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Antwoord van hmv (UK) - Southend
Hi Sue
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service
I was looking for spiderman glasses for a present and came across these on hmv. They were in the sale for a great price so I purchased 2. I done a click & collect to my local store, they emailed me and delivered to store quickly. On collection greeted by a friendly staff member. Very happy with my purchased.
15 januari 2025
Antwoord van hmv (UK) - Southend
Hi Donna
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordered 3 CD’S 2 arrived very quickly…
Ordered 3 CD’S 2 arrived very quickly but 1 was out of stock but they kept me informed and did not have to wait very long excellent service
4 januari 2025
Antwoord van hmv (UK) - Southend
Hi Gary
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
By simply doing what they are doing.
30 december 2024
Antwoord van hmv (UK) - Southend
Hi Robert
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Southend
Hi Margareta
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Southend store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Seamless delivery of my item
Seamless delivery of my item, which is a Christmas present for my mum, (shh, don't tell anyone lol)
15 december 2024
Antwoord van hmv (UK) - Southend
Hi Christina
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Fast delivery and the girls in store…
Fast delivery and the girls in store were really friendly and lovely and welcoming! Real breath of fresh air.
17 december 2024
Antwoord van hmv (UK) - Southend
Hi Jay
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very polite and helpful staff member helped me no end
Very polite and helpful staff member
13 december 2024
Antwoord van hmv (UK) - Southend
That is the level of exceptional service we have in our stores!
Asked for dvd they ordered it got a…
Asked for dvd they ordered it got a text when in shop to collect no hassle and no waiting in all day
12 december 2024
Antwoord van hmv (UK) - Southend
Thanks Martin and we hope you enjoy your DVD!
and informed when my…
Very helpful and informed when my record had arrived in store.
Also told what date to pick the record up by..
5 december 2024
Antwoord van hmv (UK) - Southend
Hi Steven
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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