I always return to HMV Southend,as the staff are very knowledgeable about their stock,I visited about a week ago, enquiring about a mature “Country and Western” artist for 38years named Alan J... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie134 - 146 High Street, SS1 1JX Southend-on-Sea, GB
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Lees wat reviewers zeggen
The ladies and gents of HMV Southend have always been very helpful and they have impressive knowledge of their range of dvds, blu rays and music. A female member of staff searched the stock ro... Toon meer
Bedrijf heeft geantwoord
Instore staff refusing to accept Love 2 Shop card, only rectified when I complained to the Customer Care Team. Even upon return the staff were still unsure whether to accept the card or not for the p... Toon meer
Bedrijf heeft geantwoord
Skull Candy replacement It took a bit of time but thank you to Shay the manager for exchanging my expensive noise cancelling headphones. You went a above and beyond and I think the mixed messages ab... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Southend
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
134 - 146 High Street, SS1 1JX, Southend-on-Sea, Verenigd Koninkrijk
4,7
Uitstekend
230 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very prompt order of DVD ordered
Very prompt order of DVD ordered. Very polite helpful sales assistant.
Kept me informed by email on progress of order and advised when ready for collection.
An all-round good service. Thank you.
24 november 2024
Antwoord van hmv (UK) - Southend
Hi Carole,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Quick and easy to order
Quick and easy to order. Parcel arrived quickly and in good condition.
13 november 2024
Antwoord van hmv (UK) - Southend
Hi Tracey
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great Staff, Efficient Ordering System
Easy online and in-store ordering system. The staff are always polite, knowledgeable and efficient.
15 november 2024
Antwoord van hmv (UK) - Southend
Hi Karl
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Southend
Hi verity
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service
24 oktober 2024
Antwoord van hmv (UK) - Southend
Hi Gary
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Friendly, helpful and efficient
Experience in shop in Southend very helpful and efficient.
Order CD in shop, paid and it arrived as promised. Great.
22 oktober 2024
Antwoord van hmv (UK) - Southend
Hi Rita,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff was effective
The staff was effective. Helped me find my CD. Supported me in find a dvd for cols play. Southend store has a wide variety dvd, CD. They found dvd and I was able to send it via post.
27 september 2024
Antwoord van hmv (UK) - Southend
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service from HMV and the stuff at…
Great service from HMV and the stuff at southend on sea Essex
26 september 2024
Antwoord van hmv (UK) - Southend
Hi brian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent branch staff at Southend on Sea
Excellent branch staff, ordering was so easy and the album was delivered to the branch, as requested and within the timescale.
21 september 2024
Antwoord van hmv (UK) - Southend
Thanks for your kind words and 5 stars for our hmv Southend store!
Very helpful and as item not in stock…
Very helpful and as item not in stock ordered for me. Gentleman very polite and helpful.
16 september 2024
Antwoord van hmv (UK) - Southend
Hi Julie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good customer service
Good customer service , nice clean shop , didn’t wait long for item to arrive , staff spoke clearly and with a friendly tone.
15 september 2024
Antwoord van hmv (UK) - Southend
Hi Jay
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service
Pre ordered a cd some time ago waiting for issue date.
Once released I was informed it was on its way, then when it was in my local store to collect.
Excellent service.
14 september 2024
Antwoord van hmv (UK) - Southend
Hi Jan
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Ordering simple, rude management in store for collection.
Ordering and paying was simple enough. The consignment of 2 items was dispatched separately and unbeknownst to me with the collection email, I needed to bring ID into the store to collect as evidently my proof of purchase emails weren’t acceptable, even with photographs of my ID and my disabled badge (the only photo ID in proximity) was obviously in my car. The manager of the store was patronising, belligerent and condescending to me, treating me as if I was either deaf or stupid (I’m only in my forties!), I’m disabled, not one of the former. To add insult to injury only part of the order was in store so I had to make a second trip.
Definitely won’t be ordering for store collection again with treatment like that, I’ll use Amazon instead.
Gave 2 stars due to ease of ordering, the rest is getting no credit.
6 september 2024
Antwoord van hmv (UK) - Southend
Hello Customer
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Have been buying music since December 1974
Well
I pre-order and paid in advance for Sabrina Carpenter’s latest album Short N’Sweet HMV special edition including free poster.
The staff in Southend branch are very helpful and knowledgeable about latest releases.
29 augustus 2024
Antwoord van hmv (UK) - Southend
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quick, friendly, efficient
Quick & efficient service. Friendly and straight forward. Many thanks.
21 augustus 2024
Antwoord van hmv (UK) - Southend
Hello Patrick
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Antwoord van hmv (UK) - Southend
Hi Bernard
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Instore staff refusing to accept Love 2…
Instore staff refusing to accept Love 2 Shop card, only rectified when I complained to the Customer Care Team. Even upon return the staff were still unsure whether to accept the card or not for the purchase.
Have also found the store stock is very poor and doesn't usually have CD or Vinyl I am looking for, although advertised online.
28 juli 2024
Antwoord van hmv (UK) - Southend
Hello Jon
Thanks for taking the time to bring your recent experience to our attention. I can see this was previously raised and was addressed with the store and the staff are being made aware; apologies for any inconvenience caused as a result of this.
We're also sorry to hear that you are unhappy with the range and variety of items that we offer in-store. We constantly review and refresh the items we have available so we look forward to offering more variety soon.
We were served quickly and efficiently.
29 juli 2024
Antwoord van hmv (UK) - Southend
Hi Carole
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
very nice and helpful staff
very nice and helpful staff. item was delivered very quickly. Thanks HMV
22 juli 2024
Antwoord van hmv (UK) - Southend
Hi paula
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Southend
Hi Sharon
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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