Holy Stone Reviews 

Returned emails and provided help in obtaining new battery and offering advice in the storage of the battery. Order new battery and was shipped quickly and came ahead of schedule

The constant tracking and updates from purchase to delivery was great.

outstanding correspondence and assistance

Everything is great, I learned about my battery maintenance and also my new batteries arrived already.

Guter Service.

The parts I ordered arrived fast and well packed

My experience with Holy Stone has been nothing but positive. I have purchased multiple drones from them and have had very few issues. In the rare instances where I have had issues, support has been quick to provide guidance and even a replacement when required. Their prices are fair and support is top-notch!

Great drone! Thanks!

Replacement controller arrived really quick. Note to self -- remove batteries before you stoe your drone. Set right up, with no problems. Back to droning with my buddy, locally. Thanks Again !

Ich bin mit diesem Kauf sehr unzufrieden. Mir wurde ein falsches Teil geliefert bzw. ich habe das falsche Teil bestellt und möchte es zurückgeben. Für die Rücksendung wurden mir jedoch 8 Euro berechnet, was ich nicht akzeptabel finde.

Nach EU-Recht habe ich das Recht, die Ware innerhalb von 14 Tagen ohne Angabe von Gründen zurückzugeben. Daher erwarte ich eine kostenlose Rückgabe oder zumindest eine angemessene Lösung.

Außerdem ist das tatsächlich benötigte Teil (Untergehäuse / Lower Shell) in Ihrem Shop überhaupt nicht verfügbar, was die Situation zusätzlich erschwert.

Ich bitte um eine schnelle Klärung und eine faire Lösung.

I ordered a new motor from holy stone direct after the motor on my drone broke, the motor arrived before it was due and installation was fairly straight forward due to the official tutorial on YouTube

I had trouble after 3 5 foot high tries with my new drone, the camera at first worked, after slight hard landing, the camera no longer worked. Holystone worked with me, asked me to try several things to get it to work to no avail and is sending a replacement drone. Also the controller of said drone did not hold a battery charge for long, so HolyStone sent a new controller. i feel they went above and beyond in customer service

I have a few holy stone drones and have tried most of their flag ship drones I currently have the hs900 and the hs900pro two very good drones the pro has a better camera but the original 900 also isn't too shabby I find holy stone drones to be pretty stable have never had really any fly aways with any of mine. All around holy stone is a really good company, and they are for the consumer they have helpd me out souch I am friends with them you don't find that person a connection with most companies great customer service and very nice people too. It's a really good company and really good drones. I won't fly any other brand I'm loyal to them I highly recommend holy stone drones. Budget friendly and stable. Good products.

Holystone 175 G drone. After studying the Amazon and YouTube reviews on this drone, (but not Trustpilot unfortunately) I bought one of these drones off Amazon at approximately £200. At first, flawless performance, very good. Then after a few months the picture/video quality wasn't as good. After a winter layoff I COULD NOT get the drone to connect via my android phone. To be fair the Holystone help desk were very quick to respond and very friendly, but all the advice they gave I'd done already, after going around in circles for 5 days, I threatened them with a trip to my C.A.B. and a report to Amazon. Again to be fair they sent me a replacement very quickly. It took ne two minutes to discover the same- won't work on Android but strangley it does on iPhone (!?). I managed to get an iPhone 8 abd it now works .....apart from no pictures just video plus I keep getting messages saying "memory card 90% full" all the time, when the card has been emptied. There must be something wrong with the app? The firmware? Yes, good prompt customer service BUT Sorry I can't recommend this drone at all.

Nachdem die Drohne bisher immer gut funktioniert hat, wollte ich sie mal wieder fliegen lassen. Leider war es so. das sich der Akku nicht mehr aus der Drohne entnehmen lies. Anscheinend sind die Zellen so aufgequollen, das der Akku nicht mehr aus der Drohe herausnehmbar ist. Vom Support kam auch keine Rückmeldung. Was mach ich jetzt? Diese Firma wird es beim nächsten Drohnenkauf nicht mehr.

I would give zero stars if I could . Purchased the hs720g drone from Amazon , and after a handful of flights drone refuses to turn on . All battery lights light up but no response from the drone.
Contacted holystone and they have said it is a internal fault and cannot be repaired and only offer a discount to by a new drone from them , but refuse to send a replacement as they say it is out of the 30day warranty.
Under the consumer act 20015 you have rights for up to 6yrs if product proven to be faulty at time of purchase .
Don’t waste your money and buy a Dji .

I have contacted Holystone by email and they never give me a straight answer to any questions, always tell me the battery has this and that model and rating but never actually tell me if it works for my drone. Very unhelpful. I have bought batteries from Holystone for my drone and apparently these are very delicate and charging must be done carefully. So I asked Holystone if they have a charger or can recommend a charger for the batteries, they came back saying they don't have a charger. I mean why sell a product you don't even have a charger for??? Ridiculous. They couldn't even recommend me chargers. Basically their service and help (or lack of) was a complete waste of time.

So I got this drone for my birthday and when I opened it and turned it on the thing took off before I could turn on the remote. I talked to customer service and they said I have to get a order number from my Dad but he died so they won't replace it. Pretty crappy I think. They kept asking me to send all kinds of pictures and I did then they said they would give me a discount on a drone. Crappy people.