You telephone and get through quickly. You tell them what is wrong with your appliance and ask for an engineer to come and fix it. It gets put through to case manager who passes it to the engineers an... Toon meer
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Lees wat reviewers zeggen
Phoned up over fault on my tumble dryer and had a date for engineer within 24 hours. Engineer contacted me and arrived at early end of time slot. Described fault and tumbler was fixed in 30 minutes. G... Toon meer
The part requiring replacement was apparently available from stock, however a few days later I was advised it wasn’t, there ensued a further almost five full days without a washing machine. The engine... Toon meer
Bedrijf heeft geantwoord
Janus has been at our property quite afew times and always polite, friendly, just didnt clear his mess up outside. (Only a small mess.) Thank you for your ongoing support. Regards Di & Gary.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Since 2005, we’ve been a trusted name in appliance and electronics repair across the UK. With millions of devices serviced over the years, we’ve built a reputation for reliability, expert care, and customer-first service. We offer a wide range of service, maintenance, and replacement plans designed to keep your home running smoothly — all under one roof. Our bespoke plans are tailored to suit your household needs, ensuring maximum convenience and peace of mind. What sets us apart is our commitment to quality and personal service. Our helpdesk and operations teams are known for their friendly, responsive support, while our network of skilled independent repair partners and in-house engineers ensure fast, professional repairs wherever you are. With industry-leading customer satisfaction, approval, and retention rates, we’re proud to support local businesses, deliver excellent value, and be the go-to choice for thousands of households across the UK.
Contactgegevens
3 Poole Road, BH2 5QL, Bournemouth, Verenigd Koninkrijk
- 0800 652 6789
- Customer-SupportTeam@HomeApplianceGuard.co.uk
- www.homeapplianceguard.co.uk
4,7
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Bee called me back quickly
Bee called me back quickly. Noted my repair details now awaiting details of anappointment time.
20 juni 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi,
We hope you're able to get the nearest possible appointment date.
Many thanks
Justin
The company are very easy to speak to act on getting appointments quickly would highly recommend to anyone.
Thank you Darren for your help with my problem and very quickly.
17 juni 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Ann & Dave,
We are always happy to help to try resolve any issues you may have.
Many thanks
Justin
Excellent service.kept me informed …
Excellent service.kept me informed about the procedure. Very charming service engineer attended when correct part arrived. Name of Patrick, very nice honest an d reliable gentleman. Knew his business. Customer service extremely helpful. Totally recommend.
18 juni 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Carole,
We love to hear this great feedback on our engineers!
Many thanks
Justin
Sadie Was really helpful and lovely
Sadie Was really helpful and lovely
19 juni 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Mrs Tushingham,
We are really happy to hear this feedback!
Many thanks
Justin
Chi Chi was very helpful and resolved…
Chi Chi was very helpful and resolved my issue with my appliance definitely recommend home appliance guard to friends & family
18 juni 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Muneez,
We are delighted you'd recommend us based on the service.
Many thanks
Justin
Engineer attended
Engineer attended, diagnosed fault with washing machine ordered new part = drum. Appointment to fit arranged but subsequently rescheduled - delaying repair by one week. But good job done eventually.
16 juni 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Mr Gardner,
We appreciate the feedback on your experience with your engineer visits.
Many thanks
Justin
Chi Chi
Chi Chi was my third help-desk agent for today. The first two agents (didn't note their names) were also good.
Chi Chi was a good listener, very supportive, and positive-minded. She proceeded with my request right away. Overall I am happy. Thank you for your service.
18 juni 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Natalia,
This is fantastic to hear we could support your request.
Many thanks
Justin
Antwoord van Home Appliance Guard
Hi Graham,
This is great feedback to recieve!
Many thanks
Justin
Excellent service!
Thank you Sadie for your help today! You went above and beyond giving me all the information I asked for and more! Highly recommend home appliance guard. I’ve been a customer for many years and repairs are always quick!
17 juni 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Carys,
We are thrilled that you received service you're happy with.
Many thanks
Justin
Spoke with Sadie today,
Spoke with Sadie today,, very helpful and friendly,, sorted out my situation for me.
17 juni 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Bev,
We are always happy to help!
Many thanks
Justin
Yanis is amazing and always does the…
Yanis is amazing and always does the job efficiently and a lovely man
17 juni 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Joanne,
We are delighted Janis could carry out his services!
Many thanks
Justin
Friendly but well informed staff
Friendly but well informed staff, who were able to reduce my payment cost.
17 juni 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Maureen,
We are pleased we could assist you in your cost of premiums.
Many thanks
Justin
Chi chi was really helpful and friendly…
Chi chi was really helpful and friendly andy was a positive call
16 juni 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Lee-Jane,
We are happy to hear the call was positive!
Many thanks
Justin
The repair was done in 2 days
The repair was done in 2 days. The engineer Mohammed was brilliant, well dressed extremely polite. He showed us how to keep our dishwasher from clogging up. He arrived on time. Brilliant
15 juni 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Jacqueline,
We are delighted your engineer experience was positive!
Many thanks
Justin
The customer service lady called Aimee…
The customer service lady called Aimee was fantastic, patient and kind . Thank you Aimee for making a difficult situation 100% better ❤️
15 juni 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Rachel,
We are delighted we could assist you!
Many thanks
Justin
Bearings issue
Washing machine repaired quickly with minimum inconvenience. Happy with the repair.
11 juni 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Sarah,
We are pleased we could get your washing machine back up and running!
Many thanks
Justin
Thank you Bee from the office team who…
Thank you Bee from the office team who was very friendly and helpful.
13 juni 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi,
We are thrilled we could assist you!
Many thanks
Justin
Simple and proactiv.
12 juni 2026
Antwoord van Home Appliance Guard
Hi Mark,
We are delighted the experience went smoothly!
Many thanks
Justin
Engineer Chris - what a Star!
Quite frankly the engineer - a guy called Chris from Prestatyn was absolutely amazing!
I’ve had the same persistent issue with my condenser tumble dryer leaking and have had at least 4 engineers over the last two years - it stops leaking for a week or two and then inevitably starts again
But not this time! Chris took the WHOLE machine apart and found the reason for the ongoing leak in a matter of minutes!
The previous engineers had never done this - I saw parts of the machine that they had not been inspecting which were full of muck and causing the problem
Chris replaced at least 4 parts whilst I cleaned the other part that was clogged and the machine has gone from sounding like a reliant robin to a Rolls Royce
I cannot recommend Chris enough, real nice guy and worked real quick and clean - absolute legend!
11 juni 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Chad,
We really appreciate the details feedback on your experience!
Many thanks
Justin
Jay was very patient and listened to…
Jay was very patient and listened to the problem l had with my direct debit payment. He suggested a solution which helped me.
He is very understanding and professional and an asset to your company.
11 juni 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi,
We are delighted we could assist you.
Many thanks
Justin
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