It was a pleasure dealing with Jack from HomeGround. Jack calmly walked me through completing a form that otherwise I would have completed inaccurately and was able to let me know what evidence I nee... Toon meer
Bedrijf heeft geantwoord
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The forms I had to complete were not intuitively written and were impossible to understand. I called HomeGround and spoke to Jack Adams, who took me through everything patiently and clearly, helping m... Toon meer
Bedrijf heeft geantwoord
Big thank you to Nisha K at HomeGround for her incredible help. I made an honest mistake despite receiving plenty of advance notice, but she was wonderfully patient and understanding throughout. She q... Toon meer
Homeground are like the cartoon friendly atmosphere of ground rent..Firstly their online portal is really friendly and comprehensive to see, stored all I'm one area and nice colours for user frien... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Contactgegevens
Verenigd Koninkrijk
- enquiries@homegroundonline.com
- www.homegroundonline.com
4,8
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2K reviews
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Very helping customer service
Very helping customer service. Good customer service provided by Fraser.
6 juli 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Mr Gohar,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Fraser and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Zainap customer service is excellent I…
Zainap customer service is excellent I have had problems few times most importsntly she listens knows what she is doing orks efficiently keeps her word GETS THINGZ DONE !! Well done Homeground for having competent polite staff
3 juli 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Zainab and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
I was very worried about an overdue…
I was very worried about an overdue amount
on my account. I originally spoke to Alex on the phone. He was very helpful and reassuring. I was then helped by Ciaran regarding the payment due. Very happy with the service received from both Ciaran and Alex
2 juli 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Mr Green,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Ciaran, Alex, and their manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Jack was very helpful and understood my…
Jack was very helpful and understood my problems, really appreciated his help.
2 juli 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Mr Pattinson,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Very decent customer support
The customer support system is clear and they answer quickly addressing your concern with efficacy.
25 juni 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Alessandra,
Thank you for taking the time to leave us a review. I am pleased to hear your experience with HomeGround was positive.
I would be grateful if you could share the name/s of the advisor/s who dealt with your enquiry, so that I can share your positive feedback with them.
Kind regards,
HomeGround Customer Services Manager
The communication was excellent.
The communication with Kim J was excellent. I appreciate the care that was taken to check that my project was organised safely. My only criticism is that the process for the replacement of a defunct heating system was far too lengthy and could be more streamlined - for example the request for a hot works permit could have been made much earlier in the process. Luckily it is not winter. And luckily Kim worked hard to make sure that I received the letter licence just in time to meet the provisional booking with my heating engineer. If I had waited until the letter licence was issued before obtaining a booking with the heating engineer then it might have meant surviving without a heating system for several months which does not really seem reasonable to me.
18 juni 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Mrs Clayton,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Kim and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Antwoord van HomeGround Management Ltd
Dear Mrs Boyd,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Alex and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Super quick response
Super quick response, as someone who has worked in Customer Service, this was impressive :)
25 juni 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Jo,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Ciaran and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Your customer service is responsive
Your customer service is responsive. Well done. Thank you.
24 juni 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Margaret,
Thank you for taking the time to leave us a review. I am pleased to hear your experience with HomeGround was positive.
I would be grateful if you could share the name/s of the advisor/s who dealt with your enquiry, so that I can share your positive feedback with them.
Kind regards,
HomeGround Customer Services Manager
Antwoord van HomeGround Management Ltd
Dear Ms Leach,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Ciaran and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
I received a letter of late payment…
I received a letter of late payment charges as my solicitor failed to make the payment in time on purchasing a house..not sure why....spoke to a guy called Jack from homeground who sorted the issue there and then and was more than helpful..Quite refreshing to have someone from customer services be so polite and helpful...alot of other businesses could benefit from having someone like that.. Thankyou.
19 juni 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Mr Pugh,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Very Nice experience.
Very Nice experience with Alex.
Very appreciated for his help.
11 juni 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Emily,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Alex and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Very helpful
Very helpful, Ciaran provided exactly what I was after, no issues.
Very good, and thank you.
9 juni 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Nigel,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Ciaran and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Homeground have been saving the day…
Homeground have been saving the day during the process of selling my home. They have responded very quickly each time I’ve called and gave me the information I need without passing me round multiple teams.
Shoutout to Jack Adams who actually walked me through a whole bunch of documents to help me to just get things done and not rely on my questionable solicitors. I can’t stress enough that it was absolutely huge for us to see some progress during a slow and stressful moving process.
Thanks for the help.
8 juni 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Mr Wilkins,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Fast efficient response
Ciaran was able to respond to my queries fast and efficiently. Had a very good experience, and no issues whatsoever.
8 juni 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Ciaran and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Prompt action on our request
Great customer support. Special thanks to Anna V.
1 juni 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Céline,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Anna and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Antwoord van HomeGround Management Ltd
Dear Ian,
Thank you for taking the time to leave us a review. I am pleased to hear your experience with HomeGround was positive.
I would be grateful if you could share the name/s of the advisor/s who dealt with your enquiry, so that I can share your positive feedback with them.
Kind regards,
HomeGround Customer Services Manager
Helpful and friendly staff
Zainab was very polite and helpful. They dealt with my queries efficiently and promptly.
22 mei 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Marissa,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Zainab and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Fantastic communication and…
Fantastic communication, really helpful and professional.
22 mei 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Claire,
Thank you for taking the time to leave us a review. I am pleased to hear your experience with HomeGround was positive.
I would be grateful if you could share the name/s of the advisor/s who dealt with your enquiry, so that I can share your positive feedback with them.
Kind regards,
HomeGround Customer Services Manager
Helpful and polite
Anna exceeded my expectations with her helpful and polite advice. She gave me all the information I needed about our property, including some that I didn't know was required for selling. Thanks Anna.
20 mei 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Anna and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
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