HostPapa Reviews 

Their updates are always full of viruses!!!!!!
Keep away from this company and try to pas more when you need a Wordpress website!!!!!

lA PERSONNE de Host Papa (Mohamed LK) à réussi à régler mon problème, malgré les problèmes informatiques!!! Merci

Lucas S. was quick and responsive. He was able to find the issue and direct me toward a solution. He was professional and kind.

I dealt with Romel S. He was very prompt about answering. In addition, he immediately understood what my issue was, and he knew exactly how to handle it. It took less than 2 minutes to get everything resolved. I'm very impressed.

Japhiel made a quick resolution to my problem.. I remember he did earlier as well and as always to the point, precise answers and helped me unblock a lot of queries .. Awesome and great handling.. Thanks Japhiel, keep up the good work.

I have been with HostPapa for three years, and during that time the experience has sometimes been a bit of a bumpy road. Nevertheless, I have stayed with HostPapa because I appreciate dealing with a Canadian company. I previously used a U.S.-based provider, and I also value the fact that some members of the HostPapa team speak French.

Unfortunately, I am becoming increasingly concerned about the direction your customer support is taking.

One of HostPapa’s strongest advantages used to be the ability to get real technical assistance directly through the chat. When I encountered a problem, I could speak with a technician who understood the issue and could often resolve it within minutes. For someone who actively manages and develops websites, that level of support is extremely important.

That service now appears to have been replaced largely by an automated system. In my experience, the AI assistant is rarely able to solve the technical problems I bring to it. Instead, almost every interaction ends with a support ticket being opened.

This is not an improvement.

I am currently completely revamping one of my websites, and I regularly encounter technical questions that need to be resolved before I can continue working. Under the previous system, many of these issues could have been dealt with immediately through chat. Now, I may have to wait 12 hours or longer for a response to a ticket. In practical terms, that can bring my work to a complete standstill.

I understand the value of AI and automation, and I use AI myself. But automation should make customer service faster and more efficient, not create an additional barrier between customers and the technicians who can actually solve their problems.

There should be a clear and immediate way for customers with genuine technical issues to reach a knowledgeable technician through chat.

After three years with HostPapa, I would prefer to remain with a Canadian hosting company. However, reliable and timely technical support is essential to me. If obtaining technical assistance continues to require waiting many hours every time a problem arises, I will unfortunately have to reconsider whether HostPapa is still the right hosting provider for my needs.

I sincerely hope you will reconsider this new approach and restore direct access to technical support through chat.

Great service, clear replies and speedy.

Quick, friendly and efficient service. A hassle free, friendly place even for non techies, ungeeks like me!

Cherry from Hostpapa was fast, efficient and very helpfull thank you Cherry and Hostpapa.

Once I was connected to Japhiel rather than a machine for assistance I was helped quickly, professionally and in a very friendly approachable manner. Japhiel was quick to reply, understood my questions and offered help and advice above and beyond the basic question I had initially asked. What a star. Thanks Japhiel. HostPapa people are always good, I heartily recommend them and would be more than happy to have help from Japhiel again.

It was quick and professional. A great team

Hostpapa support are simply superb, I have renewed with them 3 times, I have moved my domains to be with them and they have been wonderful as I run a very small charity to support patients and carers suffering with multiple cancers as well as their carers. Billing and sales team are just as good 👍🏻. Honestly, give them a go xx

Bahaeddine C sorted out my problem quickly and efficiently. The AI chatbot sent my request to another agent to reply by email and both times that has happened the email has been anything but helpful. It has taken me more than 2 weeks to sort out the issues created by a server migration.

I was helped fast, and he was very knowledgeable. Was able to fix everything properly. Highly Recommended

2ND RESPONSE: First, why ask me to do the same things over and over and over again expecting different results? I did what you requested in our exchanges, repeatedly, removed and added, and some work, some are erratic. If a phone call will help I will follow up, but who do I call? You? Or Aplus.net? Second, why not address folding disgruntled Aplus.net users into HostPapa? I have heard from other Aplus.net users that they were offered this, why were some users not given this same suggestion to move domains over? Please do elaborate why your company cannot access nor address the abandoned social media accounts by a company with a header that clearly reads: "Aplus.net, by HostPapa"? You have mostly really good reviews on here, it would be great to be a part of that level of service and support after 35 years of loyalty to my current badly reviewed host. I am more than open to suggestion here.

RESPONSE: Nicolae, I would love for HOSTPAPA to acknowledge and tell me why APLUS.NET has abandoned their social media pages since 2022 where many MANY users had to go just to find out from each other that there were issues or that two successive buyouts occurred?

I stopped responding to your cut/paste support emails, besides trying to maintain 2 threads of conflicting information from both HostPapa and Aplus.net, I did EVERY. SINGLE. THING. YOUR. SUPPORT. ASKED...and I still have trouble on both my iPhone and my Mac receiving or sending emails from certain accounts, which inexplicably work for a few days, then I get the "incorrect password" notice, then that happens for a few days, then it stops, I have to use my GMAIL with clients and many other email boxes work fine continuously with the exact same ports, etc.

Why do some of your support team tell me the truth through the side of their mouth (pssst, we have trouble with Apple Mail, change this obscure setting buried in WebMail) while others relay the same cut/paste response? Perhaps it is time to fold APLUS.NET into your Lovecraftian hive so we can get consistent information and service?

Or better yet, I'm going to sit here and watch if Aplus.net ever responds to my complaint, because if I have to keep going directly through HostPapa to get decent support from Aplus.net, then you should start moving us all over so we don't feel like we have been left to blow in the wind. As a gesture of good faith, how about your company go to their social media pages RIGHT NOW and respond to their many angry users with an apology and an offer to bring their domains over with all their bells and whistles intact. It is the LEAST you could do!

FIRST POST ______________________

Ever since this company bought out Aplus.net, my web host of 35 years, I have had nothing but constant issues with client emails not arriving, not sending, passwords not working despite changing them on the site and using their exact instructions to add these accounts back into my mail, and them constantly trying to pass the buck onto Apple as if I haven't been successfully using my Mac email for 35 prior years. HostPapa needs to step up and take over the full responsibility of this buyout and transfer my domains to a better server, because I am absolutely exhausted by the 3rd rate service this acquisition has inflicted upon my business. If HostPapa cared about this acquisition then they should care about the poor communication we are receiving from Aplus. They have not bothered to respond to customer concerns on either their Facebook or their Twitter accounts since 2022, despite these being linked directly from Aplus.net's homepage. Shame on their company for letting Aplus fall into absolute crap.

I've been around this industry for over 30 years and every time I've needed to reach out to Hostpapa support, they've been there for me. My most recent contact with Cherry was, yet again, positive, supportive and handled very professionally, as most all my contacts have been. While I didn't get an immediate resolution, the situation was escalated up the technical chain, as it should have been. I'm confident is getting a quick resolution, based on past experience. You can't find a better support team than Hostpapa has.

Emmanuel from Hostpapa was so very patient and knowledgeable. He helped me access an old account and retrieve email accounts and do all that I needed. The support was excellent. Thank you!

Nathan was so knowledgeable and very polite. He fixed my issues with ease. I can sleep easy tonight.

I have more trouble with HostPapa than I would like. Things randomly stop working and important emails are regularly flagged as spam. Having said that, I appreciate the service and some of the customer support people are really excellent, particularly Japhiel who did a stellar job supporting me through a recent snafu and providing useful, kind, detailed, human and timely advice. Thank you Japhiel!

No Solution. Bad Service. Poor Customer Service.
Last September 22, the email service started to fail. After a few hours without service, Host Papa restored it. They sent an email saying they would check the server to identify the problem and that they would get in touch with me, but that didn’t happen. On September 23, 24, and 25, the same thing happened (the email service failed) and HostPapa's responses and actions were the same. There was no phone call explaining what happened or guaranteeing that it wouldn’t happen again. Today, Monday, September 28, the email service has failed again. After 4 hours we have email, but I still haven’t received an explanation or a commitment that I won’t have problems again tomorrow. No one at the supervisor or department head level answers emails, and the phone operator says they can’t transfer calls to the Customer Service Quality department. The ticket is 1078810.
No Solution. Bad Service. Poor Customer Service.