HostPapa Reviews 

Jonathan G. is truly my Hero!!! He resolved my year long huge headache by navigating and fixing my issues! Jonathan was amazing, so very patient, awesome, fabulous, and so very knowledgeable!!!! He had a very kind attitude with excellent customer service skills!!
What a fantastic asset Jonathan is to your company!
God bless you, my Hero!!!

The service was great! Very efficient and quick. They resolved my issue in less than a day.

Pretty fast technical support. The information provided by the service team was clean and understandable to help me resolve my issue.

24/7 support from extremely helpful and knowledgeable staff. Always get my problems resolved quickly.

i HAD TO MAKE SOME CHANGES to my DNS settings, which I have no idea what that means, and contacted support at HostPapa and the agent, Jericho M., offered to do it for me. Over the top service!

I honestly can’t thank Jericho Montoya from HostPapa enough for the help he gave me with my website.
I was in a really stressful situation and was worried about getting my website back. Jerico could have simply done what was required and moved on, but instead, he went way and beyond to help me get everything restored.
What really stood out to me was his patience and willingness to keep working through the problem. He took the time to understand what was going on, worked through the issues, and stayed focused on getting my website back up and running.
You can tell when someone is just doing their job, and you can also tell when someone genuinely cares about helping you. Jericho Montoya was definitely the latter.
He turned what was a very stressful experience for me into one where I felt like someone was actually in my corner. That means a lot.
Jericho Montoya, thank you sincerely for your patience, dedication, and for going the extra mile to restore my website. I truly appreciate everything you did.
HostPapa should know that they have someone special on their support team. Jerico is a ⭐⭐⭐⭐⭐+ in my book!

Lucas with HostPapa's Technical Support team helped me with a problem with one of my websites today (September 3, 2026).
His help made a particular plugin work the way it was supposed to, which was a big help to me!

Othman.B from HostPapa helped me with my case and turned a complicate situation into an easy task. I feel safe and protected knowing that Othman.B is around. Thanks Othman.B from HostPapa.

AVOID!!! BUYERS BEWARE! Their website is glitchy and created multiple debits on my account in a 1 hour period! They withhold your money and mine was around $500 and then do not giving any product or domain through their dodgy transactions witholding. They ignore you for days and provide poor customer response times wasting precious business money and time in going back and forth for a week with big ignorance gaps ongoing and their money back guarantee can't be trusted!! It takes over a week of ignorance then you might see moneyback if you keep following up as they don't!

HostPapa are aware of outstanding debts and takes over 7 days and saying lawyers will be next following up, as they have very little follow up, unnecessary delays and interaction. Quickest response ever below and shows they do know! Do better HostPapa and do what your website says we shouldn't have to wait 30 days for a refund.

See evidence here they act like they don't know then break Confidentiality, Privacy and Data laws in Australia! Use at your own risks as they delay your paybacks they don't provide what you pay for and their website has glitches that resulted in 3 charges that all say HOSTPAPA Accounts don't lie and photographic evidence.

@HostPapa I still have screenshot of evidence of your public breach even though you edited your comments.

Anyone reading this -Beware of very poor conduct!

GO ELSEWHERE!!

Hacene was outstanding. So much patience and so much help. I was very frustrated since 8/27/26 with email issues. She was the only one who helped!

Zeum from HostPapa answered my call promptly and exceeded all my expectations of what a telephone call to a web hosting service could achieve. I had been having difficulty obtaining the needed information from my previous web hosting service in order to transfer to HostPapa. Zeum easily found my past communications and guided me through the process. Before the call ended, my website was transferred, live and secure! What a relief!

Very prompt and efficient service. issue resolved within a minute.

The support with HostPapa has always been exceptional - quick to respond and troubleshoot whatever issue I come to them with. My whole website was down today and Jericho M. was working on it within minutes!

Very prompt and supportive customer service reps and very knowledgeable too. Aymen was very patient and knowledgeable to fix my issues.

Exceptional support by Emman B. Thank you very much!

I’ve been a HostPapa customer for more than 15 years, and I can say without hesitation that their reliability and level of service are exceptional.

Recently, I decided to move my hosting to a competing Canadian company that was rated among the top five hosting providers in the country. The goal was simply to save a bit of money. The initial transition went smoothly—but once we encountered problems, the difference in service became very clear. Technical support was extremely difficult to access, with response times of two to three days just to speak with a human being.

That experience made me realize just how valuable good support really is.

I made the decision to move all of my business back to HostPapa, and my account manager, Sebastian Moreno, was with me every step of the way. This was not a simple move - we were transitioning an entire hosting operation, multiple websites and domains back to HostPapa. Sebastian remained available and involved throughout the process, even on weekends, making sure everything went as smoothly as possible.

Over more than 15 years with HostPapa, I’ve experienced virtually no downtime. When I need assistance, there are real people available who understand that when you’re running a business, your websites and servers simply have to work.

My advice to anyone considering hosting is simple: don’t choose on price alone. Reliable infrastructure and responsive support are worth far more than saving a few dollars each month.

I would recommend HostPapa without hesitation to anyone looking for reliable, professional hosting backed by people who genuinely stand behind their service.

HostPapa's customer service is first-class; I've never had a bad experience. Mohamed L.K assisted me with my issues and he was excellent. Understood the issue and was able to resolve it in just a few minutes.

Greatest customer support

Hector Santamaria was great.