HostPapa Reviews 

Mohamed L.K. provided excellent support and helped me with my website migration right away. He was knowledgeable, professional, and very responsive throughout the process. I truly appreciate his assistance and would highly recommend him.

be very careful, you do not know who you dealing with, this is a real review, other reviews could be fake. unfortunately my experience with these people is not good, they promise a lot and deliver nothing, you do not know where they are based and who owns them, this could be a scam or they do not really care about there customer, I will not deal with them, leave the rest up to you.

Sam a été excellent à m'a beaucoup aidé. Il a répondu de façon très claire à toutes mes interrogations.
Merci beaucoup Sam pour votre précieuse aide!

Carole Tomassini
Vintsini

Jaywel did a great job resolving my issues.

Now after posting this review I got this answer from HostPapa, apparently issued by the same Nicolae I chatted with online about my problem 2 days ago. This is A.I.. And this "agent" - to whom I gave all my information in that chat 2 days ago - this entity just couldn't help. It was like talking to a wall. After having wasted my time trying to explain and giving the requested info, well it said it couldn't help. And then my request was transferred to an online technician, conversation for which I would have had to pay.
I just want to remind that I have a website at HostPapa and hence should get the right help and service, without having to pay each time a concern arises. This time I am unable to get an access to manage my account, to manage my website and make some changes on my WordPress when needed, which is absolutely not normal of course. The problem does not come from me, I paid a lot for this 3-year contract at this company and they should ensure that the right service is given, that's all.
I won't talk to A.I., I'm tired of waisting my time and frankly I have no more patience.
Within the next 2 days I'll try to solve my problem by myself, or eventually try to get in touch with their customer service via email. There used to be a way to get a human to speak to, so I'll try that again. Otherwise my review aims at posting about my experience, which is quite frustrating. I'm not starting a fight here, not my style. I'm just underlining the sad irony of having to deal with A.I. nowadays, and the predicaments that inevitably arise from it.

Very disappointed.
I have a 3-year contract with them for a website here in Canada, and I'm half the way at this moment. At first I felt that their customer service was very good, but in the past months things have changed and not in a good way. Despite this 3-year contract for my website (which had to be upgraded afterwards - adding on to the initial cost of course - because of faulty information I got from them), some more unexpected fees were billed. Which end up making the cost of this little website always go higher and higher.
If ever I wanted to renew the contract with them in the future, well the costs will double, as announced in my billing section. Huge money for a so small and simple website? No thanks. So I'll go to the end of this contract but that will be it.
This is incredible. For me to write an unfavorable review about Hostpapa is quite a surprise, but I just can't stand it anymore. Today, after a couple of months not entering my account, I found myself not being able to access my Wordpress dashboard, meaning that I'm currently unable to make any simple changes to my website. I tried to chat with a technician to submit the issue, but it is A.I. Stupid A.I., yep.
And you end up being told that to access a real person, a real technician, you now have to pay extra money. That on top of all the invoicing received (despite my original contract supposed to include everything?) even after upgrading that website?...
It's like they keep on lying to catch you and then bill you constantly with new reasons, new stuff. Sorry for being this vague here but I'm trying to make a long story short. I don't trust this company anymore, and it's very sad. Greed is everywhere and no one can stop that apparently, but in this kind of simple contract, it seems unacceptable to me. They seem to behave as though they have captured you, in a place from which you are unable to react or protest? I don't think so.
Anyway Hostpapa.ca is a total deception as far as I'm concerned. Yes I feel trapped at the moment but I will not renew any contract with them in the future, when this 3-year agreement is over.

The entire support team was receptive to my concerns and resolved the issues. Special Thanks to Jonathan G. who helped me through to end and close the ticket.

They always solve all my problems!

Their service is good support always on time to help

Hacene A---on the ball. courteous. patient. Good good service.

Romel S was quick and solved my problem .

worked on some SSL issues, resolved quickly thanks to lucas. Hostpapa has great reps and usually issues resolved over chat.

Because, she is the first one who truly helped. She did not send me on a goose chase. Amazing!!

best service and customer service, thanks Robert

This was my second time using live chat support in one day and Jericho M. helped me in a timely fashion and was patient with my questions. I'm hopeful my issues are finally fixed but knowing I can reach a live agent 24/7 when I have problems with my website domain is a huge comfort. I would recommend HostPapa to anyone :)

Six days of downtime, wrong answers, and days of silence. Avoid if your business depends on uptime.

I am a web developer who had hosted my own sites and my clients' sites with a company called LFC Hosting. Best customer support I ever had. Until they sold out to HostPapa.

On September 9-10, 2026, HostPapa migrated my account to a new server. They gave ZERO direction on what exactly they were doing. It turns out they migrated not only websites, but email and databases as well. No messages were sent informing me of need to do ANYTHING.

Then I find out my sites have stopped working.

Six days later, at least one site is still down.

What went wrong:

No notice, no documentation. My sites, databases, and email were all moved without warning. I asked four separate times where the new connection settings and FTP (File Transfer Protocol) credentials were documented. I was never given a single link. Every change I discovered, I discovered by finding something broken.

FTP was dead for four days. When I reported that the new IP address they gave me did not work, the next reply gave me the same address again. Because FTP was down, I could not enable error output, which meant I could not diagnose my own sites. I was locked out of fixing the problem they created.

They gave me database advice that was flatly wrong. Support told me twice to point my connection string at localhost:3306. That is the default port for MySQL. I do not run MySQL. Every site I host with them is .NET and SQL (Structured Query Language) Server. The same reply referred to "your PHP applications." I have no PHP (Hypertext Preprocessor) sites and never have. Nobody looked at my account before answering.

They did not transfer file permissions. My e-commerce site threw an access-denied exception on every page load. I diagnosed it myself once FTP was finally restored: the ACLs (Access Control Lists) were not carried over in the migration. Basic migration hygiene. I asked them to audit permissions on my other sites. No response.

They made further changes requiring DNS (Domain Name System) updates and then did not make the updates. That took two more of my sites offline days after the original migration. Again, no notice.

Hundreds of emails vanished. Messages disappeared from both the Sent and Inbox folders of my primary business address. I supplied a dated screenshot proving they existed. I was never told email was part of the migration at all.

They could not tell me where my own data lives. They said the old server was decommissioned. I could still log into it. To this day I have no written confirmation of which database server my sites are actually reading from, or whether my clients' orders are landing in a live database or a stale copy.

The support was worse than the outage. I was told on day one that someone would be notified within fifteen minutes. Hours passed with nothing. Notes from my phone call were never entered into the ticket. I asked for a callback repeatedly and never received one. On September 14, after four days, I got a reply confirming the ticket had been "forwarded." That was the last I heard. It is now September 15.

The pattern is what makes this unforgivable. Every failure here traces back to the same thing: HostPapa changed my infrastructure and did not tell me what changed. Then, when I asked what changed, they guessed. I have spent the better part of a week doing unpaid emergency work to repair damage I did not cause, while explaining to my own clients why their storefronts are offline.

If you are a hobbyist, you may never notice. If you run a business on your hosting, understand what you are buying: a provider that will move your servers without warning, break your sites, give you incorrect technical guidance, and then stop replying.

I am requesting a refund. I expect I will end up invoicing them instead.

My advice? RUN! Or have good lawyers.

Always served with prompt, friendly, efficient service

I always find that the support team is friendly and efficient. My problems are quickly resolved. Emman B. was right on it and gave a clear description of what the issue was and how it was handled. Thanks!

I contacted the HostPapa team about my email issue, and Lucas S contacted me and helped me a lot to resolve the issue

Thanks for the help, Lucas.
Highly appreciated!

Hostpapa are always available to resolve my website issues. Romel S. assisted me today to help me get my website sorted. it took less than 10 minutes. Would recommend to others looking for websites.