Hotel Direct Reviews 

6.722
TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

This company makes everything so easy for the traveller. I love the reassuring email confirming the hotel,just before you leave. Great choice of hotels (I love the Indigo group.)Third time I've used... Toon meer

Beoordeeld met 5 van de 5 sterren

Fantastic theatre break in London. Great tickets to see Les Miserables and a fantastic four star Hotel on the riverbank. Very competitive price and excellent communications after booking and before th... Toon meer

Beoordeeld met 5 van de 5 sterren

Fabulous package deal for ABBA Voyage took the ease out of booking tickets, trains and a hotel. We could relax and enjoy the experience….superb!

Beoordeeld met 5 van de 5 sterren

This is the second time I've used hotel direct and will definitely use this service again. Made booking a hotel, a show and even train tickets so much easier and at a better price too rather than... Toon meer

Bedrijfsgegevens

  1. Touroperator
  2. Hotel
  3. Theaterbedrijf
  4. Treinticketbedrijf
  5. Reisbureau

Geschreven door het bedrijf

The only hotel agent with a Google 5 star seller rating. Customer service really differentiates HotelDirect.co.uk. From an expert UK Customer Centre (0800 633 8000) to their Arrival Assurance™; a unique check of your reservation with the hotel 48 hours prior to your arrival. Hotel Direct is a hotel breaks specialist offering hotel packages that include discount rail tickets, coach travel and theatre breaks. It's cheaper when you package.

Hotel Direct Details

Geschreven door het bedrijf

Packages are cheaper!
Hotel Direct allows you to create you own hotel break by dynamically packaging your choice of hotel with rail travel and/ or theatre tickets or attraction tickets. It's 100% flexible - choose any hotel, travel from anywhere in the UK. If you're going to London, add any West End show. And the really great news is that when you create a package, the hotel and travel prices are cheaper than when booked separately. Saving you time and money.
Arrival Assurance™
Why would you book a hotel with a company that doesn't check your booking? Only Hotel Direct checks your reservation 48 hours prior to your arrival and sends you a reminder confirmation with the names of the people at the hotel and at Hotel Direct, who re-confirmed all your reservation details. This ensures there are no unwelcome surprises at check-in and you can travel with complete peace-of-mind.
UK-based customer service centre: 0800 633 8000
Our company is 100% based in the UK. Call our friendly UK service centre for the very best hotel prices and expert advice, Mon-Fri 9am to 5pm. Calls are free on 0800 633 8000.
Up to 75% off published hotel rates
All Hotel Direct rates are discounted with up to 75% off hotels' published prices. With rail inclusive breaks you'll save up to 50% off the price of your train tickets. And when you package anything with a hotel, travel or theatre or attraction tickets, we also provide special package discounts off the hotel price. Check-out our Hidden Gems™ for exclusive offers. Hotel Direct staff are awaiting your call. They get up in the morning to find you a fantastic hotel or package deal!
Best price guarantee
Hotel Direct tracks hotels' own prices and other agency prices to ensure their rates are always the lowest available. However, in the unlikely event that you find a lower rate after booking, call Hotel Direct and they'll refund the difference.
1000s of hotel reviews
Hotel Direct has one of the biggest resources of hotel reviews and theatre reviews on the world wide web. All are genuine reviews left by Hotel Direct guests and offer a fantastic way of comparing and assessing hotels and shows.
No Card fees. No Booking fees.
All prices displayed on Hotel Direct's website are per room and include VAT and if applicable, hotel service charges. Prices are the total price for all guests. There are no Card fees, Booking fees or other hidden extras to be added.

Contactgegevens

Promotion box for Hotel Direct

Hotels, Rail Breaks and Theatre Packages

For the best prices, 5-star customer service and full ABTA protection:

4,8

Uitstekend

TrustScore 5 uit 5

7K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,8

Alle reviews

(6.722)

131 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Imperial hotel Blackpool

Absolutely enjoyed our stay at the Imperial hotel in Blackpool booking with hotel direct, lovely clean rooms, breakfast was good, stayed for an evening meal lamb shoulder absolutely delicious, friendly staff, definitely would stay here again.

31 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic theatre break in London

Fantastic theatre break in London. Great tickets to see Les Miserables and a fantastic four star Hotel on the riverbank. Very competitive price and excellent communications after booking and before the trip. Would highly recommend Hotels.com

23 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

This company makes everything so easy…

This company makes everything so easy for the traveller. I love the reassuring email confirming the hotel,just before you leave. Great choice of hotels (I love the Indigo group.)Third time I've used this company and every time it's been a breeze.

23 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The booking was incredibly easy

The booking was incredibly easy. Hotel direct kept me well informed and sent an email to let me know they had confirmed the booking with the hotel so I was reassured that I did not have to check myself.

10 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Brilliant company

Brilliant company, booked ABBA Voyage with Holiday inn express, Stratford package and it was perfect. Definitely use again and price and communication were great too.

9 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Had a great trip to York everything…

Had a great trip to York everything going to plan, Hotel Direct kept in touch about various things about our holiday. Would definitely book a holiday with them again in the future.

6 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Another great trip this time to…

Another great trip this time to Birmingham. Hotel was in fab central location to station, shopping and eateries. Weekend away with girls and Hoteldirect makes the booking so much easier and also reassured to get confirmation from hotel. Definitely will book again with Hoteldirect.

26 juni 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Tower Bridge hotel by thistle London

Tower Bridge hotel by thistle London. The hotel‘s location was the only good thing. The room was absolutely terrible. It was dirty rundown hot water took up to 4 minutes to come through. The bathroom door is rotten. There is even a packet of prescription pills from a different guest under the desk all in all I would not stay there again and would recommend that you don’t either. The hotel‘s location was the only good thing. The room was absolutely terrible. It was dirty rundown hot water took up to 4 minutes to come through. The bathroom door is rotten. There is even a packet of prescription pills from a different guest under the desk all in all I would not stay there again and would recommend that you don’t either.

27 juni 2026
Review zonder uitnodiging
Logo Hotel Direct

Antwoord van Hotel Direct

Dear Mr Wortley,

Thank you for taking the time to review.

We are very sorry to hear that the hotel was not up to the expected standard. We carefully select the hotels featured on our website so this is certainly not what we would expect.

We realise you have been speaking to our customer service team regarding this and a satisfactory outcome has been reached with the hotel. However, please be advised that this is something that has been taken seriously and that we have had extensive talks with the hotel about.

Kind Regards,
Customer Service Team

Beoordeeld met 5 van de 5 sterren

Great way to book

Perfect stay - accommodation was brilliant and excellent seat selection options for the theatre tickets.
Good value and highly recommended

24 juni 2026
Review zonder uitnodiging

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