Hotel Direct Reviews 

6.727
TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The Royal National hotel is very nice very close to the theatre area in London very good. The breakfast is excellent the restaurant staff are very efficient and friendly

Beoordeeld met 5 van de 5 sterren

This company makes everything so easy for the traveller. I love the reassuring email confirming the hotel,just before you leave. Great choice of hotels (I love the Indigo group.)Third time I've used... Toon meer

Beoordeeld met 5 van de 5 sterren

This is the second time I've used hotel direct and will definitely use this service again. Made booking a hotel, a show and even train tickets so much easier and at a better price too rather than... Toon meer

Beoordeeld met 5 van de 5 sterren

Fantastic theatre break in London. Great tickets to see Les Miserables and a fantastic four star Hotel on the riverbank. Very competitive price and excellent communications after booking and before th... Toon meer

Bedrijfsgegevens

  1. Touroperator
  2. Hotel
  3. Theaterbedrijf
  4. Treinticketbedrijf
  5. Reisbureau

Geschreven door het bedrijf

The only hotel agent with a Google 5 star seller rating. Customer service really differentiates HotelDirect.co.uk. From an expert UK Customer Centre (0800 633 8000) to their Arrival Assurance™; a unique check of your reservation with the hotel 48 hours prior to your arrival. Hotel Direct is a hotel breaks specialist offering hotel packages that include discount rail tickets, coach travel and theatre breaks. It's cheaper when you package.

Hotel Direct Details

Geschreven door het bedrijf

Packages are cheaper!
Hotel Direct allows you to create you own hotel break by dynamically packaging your choice of hotel with rail travel and/ or theatre tickets or attraction tickets. It's 100% flexible - choose any hotel, travel from anywhere in the UK. If you're going to London, add any West End show. And the really great news is that when you create a package, the hotel and travel prices are cheaper than when booked separately. Saving you time and money.
Arrival Assurance™
Why would you book a hotel with a company that doesn't check your booking? Only Hotel Direct checks your reservation 48 hours prior to your arrival and sends you a reminder confirmation with the names of the people at the hotel and at Hotel Direct, who re-confirmed all your reservation details. This ensures there are no unwelcome surprises at check-in and you can travel with complete peace-of-mind.
UK-based customer service centre: 0800 633 8000
Our company is 100% based in the UK. Call our friendly UK service centre for the very best hotel prices and expert advice, Mon-Fri 9am to 5pm. Calls are free on 0800 633 8000.
Up to 75% off published hotel rates
All Hotel Direct rates are discounted with up to 75% off hotels' published prices. With rail inclusive breaks you'll save up to 50% off the price of your train tickets. And when you package anything with a hotel, travel or theatre or attraction tickets, we also provide special package discounts off the hotel price. Check-out our Hidden Gems™ for exclusive offers. Hotel Direct staff are awaiting your call. They get up in the morning to find you a fantastic hotel or package deal!
Best price guarantee
Hotel Direct tracks hotels' own prices and other agency prices to ensure their rates are always the lowest available. However, in the unlikely event that you find a lower rate after booking, call Hotel Direct and they'll refund the difference.
1000s of hotel reviews
Hotel Direct has one of the biggest resources of hotel reviews and theatre reviews on the world wide web. All are genuine reviews left by Hotel Direct guests and offer a fantastic way of comparing and assessing hotels and shows.
No Card fees. No Booking fees.
All prices displayed on Hotel Direct's website are per room and include VAT and if applicable, hotel service charges. Prices are the total price for all guests. There are no Card fees, Booking fees or other hidden extras to be added.

Contactgegevens

Promotion box for Hotel Direct

Hotels, Rail Breaks and Theatre Packages

For the best prices, 5-star customer service and full ABTA protection:

4,8

Uitstekend

TrustScore 5 uit 5

7K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,8

Alle reviews

(6.727)

135 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Great location

Great location. Fantastic rooms , spotless, very modern , everything you need .
Best views from The sunroof terrace. Staff very friendly and accomadating. Perfect place to celebrate our 1st Wedding Anniversary. We will be back. Thank you x

3 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

What a pleasure...

This is the second time I've used HotelDirect. A diamond service that I cannot fault. From the beginning, everything was so easy and straight forward. I was kept up to date on all aspects. All tickets and info came to us as and when promised. The service took away any worries I had about visiting London. I would definitely use this company again and have recommended them to several friends.

26 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great value for money

The show we went to see was as brilliant. The hotel was clean and the room was spacious. Comfortable beds, very clean bathroom and decor was fresh. The staff were very friendly and helpful. The location was perfect. Great value for money. We are looking forward to returning soon.

27 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Tower Bridge /Borough Market location his hotel has everything you need for…

This hotel has everything you need for short stay to explore the financial side of London , Tower Bridge and Borough Market. Do your homework if you want to see landmarks such as Big Ben /Buckingham Palace. Taxi /Ubers can be expensive jump on Circle line on Underground get off at Tower Bridge and it's £3 and much quicker. Hotel is 2 mins away from underground. Hotel is big boy of a maze but the rooms are modest size and have everything you need for short stay. Staff are are lovely all very helpful and friendly.

28 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent Service

Always use Hotel Direct easy to use and find a specific hotel if that's what your looking for.
Never had any problems would certainly recommend.

26 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Using Hotel Direct

Not being a person who is savvy with computers, I found Hotel Direct very easy to use. I first chose the show I wanted to see. Then I chose the hotel and finally the train tickets. Everything is so simple, all I had to then was to print the paperwork and train tickets.

23 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very simple to explore options on line

Very simple to explore options on line. Excellent communication throughout (though would be helpful todo a “ your trip is coming up” type note to reassure booking etc is all ok. Great reflection of facilities. Excellent value. Will def use again.

21 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Thank you Hotel Direct…..

This is the second time I've used hotel direct and will definitely use this service again. Made booking a hotel, a show and even train tickets so much easier and at a better price too rather than doing them individually. Had absolutely amazing seats for The lion king as you pick where you want to sit , also do many hotels to choose from so suits everyone’s budget and location.
Even picked train times and also had reserved seats (definitely a bonus)
Great service hotel accommodation, show and train tickets and itinerary sent straight away to your email. Everything clear and concise.
Thank you

16 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Thoroughly excellent experience

Thoroughly excellent experience. Very easy to book and communication great from hotel direct. They even emailed me the day before the stay to confirm they had contacted the hotel and confirmed all of our bookings. Excellent service. I would highly recommend. I booked this trip for my mom’s 60th birthday and it all went smoothly. I will certainly be booking again!

3 maart 2026
Review zonder uitnodiging

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