Hotel Direct Reviews 

6.727
TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The Royal National hotel is very nice very close to the theatre area in London very good. The breakfast is excellent the restaurant staff are very efficient and friendly

Beoordeeld met 5 van de 5 sterren

This company makes everything so easy for the traveller. I love the reassuring email confirming the hotel,just before you leave. Great choice of hotels (I love the Indigo group.)Third time I've used... Toon meer

Beoordeeld met 5 van de 5 sterren

This is the second time I've used hotel direct and will definitely use this service again. Made booking a hotel, a show and even train tickets so much easier and at a better price too rather than... Toon meer

Beoordeeld met 5 van de 5 sterren

Fantastic theatre break in London. Great tickets to see Les Miserables and a fantastic four star Hotel on the riverbank. Very competitive price and excellent communications after booking and before th... Toon meer

Bedrijfsgegevens

  1. Touroperator
  2. Hotel
  3. Theaterbedrijf
  4. Treinticketbedrijf
  5. Reisbureau

Geschreven door het bedrijf

The only hotel agent with a Google 5 star seller rating. Customer service really differentiates HotelDirect.co.uk. From an expert UK Customer Centre (0800 633 8000) to their Arrival Assurance™; a unique check of your reservation with the hotel 48 hours prior to your arrival. Hotel Direct is a hotel breaks specialist offering hotel packages that include discount rail tickets, coach travel and theatre breaks. It's cheaper when you package.

Hotel Direct Details

Geschreven door het bedrijf

Packages are cheaper!
Hotel Direct allows you to create you own hotel break by dynamically packaging your choice of hotel with rail travel and/ or theatre tickets or attraction tickets. It's 100% flexible - choose any hotel, travel from anywhere in the UK. If you're going to London, add any West End show. And the really great news is that when you create a package, the hotel and travel prices are cheaper than when booked separately. Saving you time and money.
Arrival Assurance™
Why would you book a hotel with a company that doesn't check your booking? Only Hotel Direct checks your reservation 48 hours prior to your arrival and sends you a reminder confirmation with the names of the people at the hotel and at Hotel Direct, who re-confirmed all your reservation details. This ensures there are no unwelcome surprises at check-in and you can travel with complete peace-of-mind.
UK-based customer service centre: 0800 633 8000
Our company is 100% based in the UK. Call our friendly UK service centre for the very best hotel prices and expert advice, Mon-Fri 9am to 5pm. Calls are free on 0800 633 8000.
Up to 75% off published hotel rates
All Hotel Direct rates are discounted with up to 75% off hotels' published prices. With rail inclusive breaks you'll save up to 50% off the price of your train tickets. And when you package anything with a hotel, travel or theatre or attraction tickets, we also provide special package discounts off the hotel price. Check-out our Hidden Gems™ for exclusive offers. Hotel Direct staff are awaiting your call. They get up in the morning to find you a fantastic hotel or package deal!
Best price guarantee
Hotel Direct tracks hotels' own prices and other agency prices to ensure their rates are always the lowest available. However, in the unlikely event that you find a lower rate after booking, call Hotel Direct and they'll refund the difference.
1000s of hotel reviews
Hotel Direct has one of the biggest resources of hotel reviews and theatre reviews on the world wide web. All are genuine reviews left by Hotel Direct guests and offer a fantastic way of comparing and assessing hotels and shows.
No Card fees. No Booking fees.
All prices displayed on Hotel Direct's website are per room and include VAT and if applicable, hotel service charges. Prices are the total price for all guests. There are no Card fees, Booking fees or other hidden extras to be added.

Contactgegevens

Promotion box for Hotel Direct

Hotels, Rail Breaks and Theatre Packages

For the best prices, 5-star customer service and full ABTA protection:

4,8

Uitstekend

TrustScore 5 uit 5

7K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,8

Alle reviews

(6.727)

135 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Hotel Diect arranged everything for us…

Hotel Diect arranged everything for us trains hotel show theatre seats made it very simple for us to arrange this experience kept us updated via emails they made excellent choices to make our experience one of the best.Would highly recommend using hotel direct and we will certainly use them again.

7 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Theatre break

What a lovely weekend break with my daughter great to see Oliver the musical and a walk round London on Saturday Lovely night sleep in the Holiday Inn regent street can’t fault the rooms great night sleep well manner staff Will come here again xx

27 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

All on one packages without the hassle

Staff are easily contactable via the customer service number.
I was able to amend my booking due to an error I made with the date.
This was easily rectified. I also made changes to my journey time, which again was changed with ease.

Thank you again. We will definitely book with yourselves as we have done many times.
The ease and friendliness is why we keep using your services.

18 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

We have used this company quite a few…

We have used this company quite a few times now for trips to visit family. Our trains and hotels are all coordinated and have never had a problem.
Would highly recommend this company.

14 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Was gifted a ticket for a night at Abba Voyage

Was gifted a ticket for a night at the curio by Hilton and to see ABBA Voyage.
Effortless upon arrival at the hotel and the arena was a pleasant 20 min walk. There was a train station right across the road but we preferred to walk. Loads of restaurants around.
Highly recommend Hotel Direct. Uncomplicated and easy to use.

14 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I was looking for a London theatre…weekend break.

I was looking for a London theatre weekend break as a Christmas present and came across Hotel Direct. I wanted to see The Lion King and stay in a hotel close by. I was pleasantly surprised how affordable it was. It was easy to book and will definately use again. Highly reccomend.

30 januari 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Not quite the deal you think.

We booked a combo package, tickets for Cirque du Soleil at RAH and hotel. The show was great as were the seats. The hotel, was acceptable although the room was tiny and not the cleanest. The package for 2 at almost £500 appeared as good value for money, but actually ended up costing me more than if I'd booked both separately, direct with the vendors.

30 januari 2026
Review zonder uitnodiging
Logo Hotel Direct

Antwoord van Hotel Direct

Good Afternoon,

Thank you for your review.

We are sorry to hear you were not happy with the price you paid for your booking.

We do strive to offer the best prices by booking a package, if you would like to discuss this with us please email us at reservations@hoteldirect.co.uk

We are happy to hear you enjoyed the show.

Kind Regards
Becca Saunders
Reservations Manager

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