Recieved delivery of another beautiful sofa,rug & tables today with James & Craig. Kept intouch & told us when they were arriving. Respected our property & flooring, used protective coverings & foot... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
All the staff were kind, courteous and helpful. Nothing was ever too much trouble. We were kept informed from placing the order right up to delivery and when we had a slight problem it was dealt... Toon meer
Bedrijf heeft geantwoord
Staff at Housing Units are always polite and helpful . We have in the past bought furniture items , todays visit was to purchase a mattress . We ended up buying a tempur bed The lady that helped us... Toon meer
Bedrijf heeft geantwoord
Appalling customer service, shocking company. The table is two different colours, the legs don't fit... I emailed to ask for someone to come and see it and I didn't even ask for a replacement or refun... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Meubelwinkel
- ook in
- Beddenwinkel
- Slaapkamermeubilair winkel
- Tuinmeubilairwinkel
- Woonwinkel
- Zitbankenwinkel
Geschreven door het bedrijf
If you really want to make a statement with your home, we’re the home department store for you. We’ve got absolutely everything you could imagine for your home under one roof. From sofas and beds, to dining and garden, high-end design to great value ranges, each with a specialist team on-hand to help. Our range of styles take inspiration from trends around the globe, ready to be made a reality in your home. Ask our expert teams about the surprising story each piece of furniture has to tell – from reclaimed charm, to sustainable magic, to expert craftsmanship. We’re a proud, family-run business, with a reputation built on truly personal service since 1947. Celebrating 75 years of home, we cherish our reputation for outstanding personable customer service at every point you connect with us. Simply visit us in-store or shop online and our team will help you curate your perfect room. We're proud to welcome you into our home every day.
Contactgegevens
Wickentree Lane, M35 9BA, Failsworth, Verenigd Koninkrijk
- 0161 681 5678
- enquiries@housingunits.co.uk
- www.housingunits.co.uk
4,4
Uitstekend
7K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Not hurried by staff
Emily in the Furniture Outlet could not have been more helpful . We were not hurried or pressured in any way . She answered all our questions and made both my wife and I absolutely at ease. Emily is a credit to your store and made our choice a very pleasant experience .
28 juli 2026
Review zonder uitnodiging
Antwoord van Housing Units
Thank you for your kind words! We’re thrilled to hear that Emily provided such a helpful and relaxed experience. We strive to make every visit enjoyable and appreciate your feedback. Looking forward to welcoming you back soon!
Kind Regards,
Team HU.
Delivery service
Delivery lads we're Polite and helpful amazing job 👍
28 juli 2026
Review zonder uitnodiging
Antwoord van Housing Units
Thank you, Clare! We're thrilled to hear that our delivery team made a positive impression. Your support means a lot to us, and we're glad you had a great experience.
Kind Regards,
Team HU.
Thank you to Lee and David on the delivery team
Lee and David were fantastic when delivering my mattress and were very careful about things in the room which could be potentially damaged or could have fallen. They were friendly, on time and very helpful.
28 juli 2026
Review zonder uitnodiging
Antwoord van Housing Units
Thank you, Charles! We’re thrilled to hear that Lee and David provided excellent service during your mattress delivery. Our team always aims to ensure a smooth and careful experience for our customers. We appreciate your kind words!
Kind Regards,
Team HU.
Antwoord van Housing Units
Thank you, Elizabeth! We’re thrilled to hear you had a fantastic experience and loved the suite. Your satisfaction is our priority, and we appreciate your kind words.
Kind Regards
Team HU
Quality Furniture that looks amazing
Housing Units has a lot to offer. The furniture is well made. Our side board looks amazing in our home. Staff are very pleasant and delivery was on time. Everything important to us was perfect to a very high standard.
25 juli 2026
Review zonder uitnodiging
Antwoord van Housing Units
Thank you, Sue, for your wonderful review! We’re thrilled to hear that you love your sideboard and had a great experience with our team. Your satisfaction means the world to us, and we look forward to seeing you again!
Kind Regards
Team HU.
Jane was super helpful and patient with…
Jane was super helpful and patient with us. After several visits we finally placed our order and finalised everything! Thank you
25 juli 2026
Review zonder uitnodiging
Antwoord van Housing Units
We’re thrilled to hear about your positive experience with Jane! It’s great to know that her assistance made a difference during your visits. Thank you for choosing us, and we look forward to seeing you again in the future!
Kind Regards,
Team HU.
Lovely staff & great customer service…
Lovely staff & great customer service from Paul & Joe! At no fault of their own, of course, our dining table arrived unexpectedly on a day we did not arrange, I mentioned this upon arrival and they we're extremely helpful and accommodating. Thank you both! X
24 juli 2026
Review zonder uitnodiging
Antwoord van Housing Units
Thank you, Ellie! We're thrilled to hear about your positive experience with Paul and Joe. Our team always strives to provide excellent customer service, and your feedback is greatly appreciated. We hope you enjoy your new dining table!
Kind Regards
Team HU
Housing Units delivery guys
Joe and Paul very efficient and professional. More than helpful in sorting out the hiccup of yesterday, when my furniture would not go through the door. Returned today with everything in place to make the delivery. Nothing was too much trouble. Lovely chaps - so thank you both. M.Y.
23 juli 2026
Review zonder uitnodiging
Antwoord van Housing Units
We’re thrilled to hear about your positive experience with Joe and Paul! Our team is dedicated to providing exceptional service, and it’s wonderful to know they went above and beyond for you. Thank you for sharing your kind words!
Kind Regards
Team HU.
I love housing units
I love housing units! Everyone there is so professional and helpful, from ordering with Sarah Yearn to delivery from the amazing Paul and Joe, everything went smoothly and was efficient throughout!
22 juli 2026
Review zonder uitnodiging
Antwoord van Housing Units
Thank you for your wonderful feedback, Tracy! We're thrilled to hear about your positive experience and appreciate your recognition of our team's efforts. Your satisfaction means a lot to us, and we look forward to seeing you again in the future.
Kind Regards
Team HU.
Satisfied customer
As always excellent service from Housing Units and delighted with our purchase. Delivery on time as arranged. The lads who delivered,Paul and Joe, were polite and friendly and quickly assembled our new table but not before putting down a precautionary floor cover. Service at its best
22 juli 2026
Review zonder uitnodiging
Antwoord van Housing Units
Thank you, Graham, for your fantastic feedback! We're thrilled to hear you had an excellent experience and that Paul and Joe provided top-notch service. We take pride in our team and appreciate your support.
Kind Regards
Team HU
Relaxed friendly pleasant and very…
Relaxed friendly pleasant and very helpful
21 juli 2026
Review zonder uitnodiging
Antwoord van Housing Units
Thank you for your kind words, Brian! We're thrilled to hear you had a relaxed and pleasant experience with our team.
Kind Regards,
Team HU.
Great company
Great company. Shopped in store which was a pleasant experience. Good quality of furniture. Delivery was well communicated. Will definitely be shopping here again.
17 juli 2026
Review zonder uitnodiging
Antwoord van Housing Units
Thank you for your wonderful feedback, Josie! We're thrilled to hear that you had a pleasant shopping experience and appreciated our quality furniture and delivery communication. We look forward to welcoming you back soon!
Kind Regards
Team HU
The worst company i have ever had the…
The worst company i have ever had the misfortune to deal with .once they have had your money they are not interested .
Think twice before buying a couch from them
15 juli 2026
Review zonder uitnodiging
Antwoord van Housing Units
Hi David,
Thank you for taking the time to leave your review.
We're sorry to hear that you were disappointed with your experience. As no order details or reference number have been provided, we're unfortunately unable to investigate the matter or provide a detailed response on this platform.
If you have not already done so, please contact our Customer Care team with your order number and any additional information in order for them to investigate.
Kind regards,
Team HU
Disappointing and discriminatory…
Disappointing and discriminatory customer service
My partner and I visited the bedroom and furniture building today. When we arrived, we politely greeted the door attendant and thanked him for opening the door, but he completely ignored us. We brushed it off and went about our shopping.
However, as we were leaving, there was a white couple directly in front of us. The door attendant was incredibly warm to them, opening the door and saying, "Bye, take care." Right after them, when it was our turn, we said thank you to him again. Instead of acknowledging us, he deliberately avoided eye contact, looked up at the ceiling, and stayed completely silent.
The stark difference in how we were treated compared to the couple right before us was impossible to ignore. As an ethnic couple, it felt explicitly discriminatory and deeply unwelcoming. For a store that boasts about its service, this was a terrible, hurtful experience. Management needs to address the behavior of their front-of-house staff.
11 juli 2026
Review zonder uitnodiging
Antwoord van Housing Units
** UPDATE - Please could you contact us via email at marketing@housingunits.co.uk as we would like to request some further details in order for our store manager to investigate this further **
Dear Sally,
Thank you for taking the time to share your feedback. We are very sorry to read about your experience during your recent visit.
Housing Units is committed to ensuring every customer feels welcome, valued and treated with courtesy and respect. The experience you have described falls short of the standards we expect, and we understand why this left you feeling upset and disappointed.
Please be assured that we take comments of this nature extremely seriously. Your review has been forwarded directly to our Store Manager, who will investigate the matter thoroughly.
We appreciate you bringing this to our attention, as feedback such as yours is invaluable in helping us maintain the high standards of service we strive to provide for every visitor.
We sincerely hope that you will give us the opportunity to welcome you back in the future, so that you can experience the genuine Housing Units welcome that every customer should receive.
Kind regards,
Team HU
We expected delivery on 25th July and…
We expected delivery on 25th July and received early on the 10th. Lee and David were courteous and efficient.
10 juli 2026
Review zonder uitnodiging
Antwoord van Housing Units
We're thrilled to hear that your delivery came earlier than expected! Lee and David appreciate your kind words about their service. Thank you for taking the time to share your experience.
Kind Regards
Team HU.
Always find something you like.
Always find something you like.
Once you've looked everywhere else, visit Housing units to find exactly what you were looking for.
Great service all the way through sales to delivery.
Always great.
29 juni 2026
Antwoord van Housing Units
Thank you for your fantastic review, Gary! We’re thrilled to hear you consistently find what you're looking for and appreciate the great service from sales to delivery. Your support means a lot to us!
Kind Regards
Team HU
Antwoord van Housing Units
Thank you for your fantastic feedback! We're thrilled to hear that you're very pleased with your purchase. Your satisfaction means a lot to us, and we look forward to seeing you again soon.
Kind Regards
Team HU.
Had a lovely visit in store lots of…
Had a lovely visit in store lots of furniture to choose from. I got a dining table and 6 chairs it arrived promptly and delivery guys were great
29 juni 2026
Antwoord van Housing Units
We're thrilled to hear you had a lovely visit and found the perfect dining table and chairs! Thank you for your kind words about our delivery team. We appreciate your support and look forward to welcoming you back soon.
Kind Regards,
Team HU.
First class for all things ‘home’
Firstly, the furniture is beautiful but moreover it is always a pleasure to shop at HU. The staff are helpful, friendly and courteous; communication re: purchase receipts and delivery information is excellent, and goods arrive as planned. HU is our ‘go to’ when we are looking for something special for our home.
29 juni 2026
Antwoord van Housing Units
Thank you, Susan, for your wonderful feedback! We’re thrilled to hear that you love our furniture and appreciate our team's dedication to customer service. It’s great to be your go-to for special finds. We look forward to welcoming you back soon!
Kind Regards,
Team HU.
Fabulous quality products
Fabulous quality products. Slight delay due to worldwide shipping problems but good communication around that issue. Delivery arranged to suit and subsequently changed at short notice due to personal circumstances. Delivery team prompt and exceptional as always. 5 stars deserved so awarded
29 juni 2026
Antwoord van Housing Units
Thank you, Steve! We're thrilled you loved our products and appreciated our communication. We aim to make your experience seamless, even with shipping challenges. It’s great to hear our delivery team was able to accommodate your needs. Your support means a lot to us!
Kind Regards,
Team HU.
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