Recieved delivery of another beautiful sofa,rug & tables today with James & Craig. Kept intouch & told us when they were arriving. Respected our property & flooring, used protective coverings & foot... Toon meer
Bedrijf heeft geantwoord
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All the staff were kind, courteous and helpful. Nothing was ever too much trouble. We were kept informed from placing the order right up to delivery and when we had a slight problem it was dealt... Toon meer
Bedrijf heeft geantwoord
Staff at Housing Units are always polite and helpful . We have in the past bought furniture items , todays visit was to purchase a mattress . We ended up buying a tempur bed The lady that helped us... Toon meer
Bedrijf heeft geantwoord
Beware of this company !!! Table had a chip in it there was not of satisfactory quality. We contacted company as soon as we saw this to inform them they was very unhelpful and said they would not do a... Toon meer
Bedrijfsgegevens
- Meubelwinkel
- ook in
- Beddenwinkel
- Slaapkamermeubilair winkel
- Tuinmeubilairwinkel
- Woonwinkel
- Zitbankenwinkel
Geschreven door het bedrijf
If you really want to make a statement with your home, we’re the home department store for you. We’ve got absolutely everything you could imagine for your home under one roof. From sofas and beds, to dining and garden, high-end design to great value ranges, each with a specialist team on-hand to help. Our range of styles take inspiration from trends around the globe, ready to be made a reality in your home. Ask our expert teams about the surprising story each piece of furniture has to tell – from reclaimed charm, to sustainable magic, to expert craftsmanship. We’re a proud, family-run business, with a reputation built on truly personal service since 1947. Celebrating 75 years of home, we cherish our reputation for outstanding personable customer service at every point you connect with us. Simply visit us in-store or shop online and our team will help you curate your perfect room. We're proud to welcome you into our home every day.
Contactgegevens
Wickentree Lane, M35 9BA, Failsworth, Verenigd Koninkrijk
- 0161 681 5678
- enquiries@housingunits.co.uk
- www.housingunits.co.uk
4,4
Uitstekend
7K reviews
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Broken table = ‘GOGW’
Upon delivering our table today, one of the drivers dropped a leg and significantly damaged it. We were told there weren’t any others in stock but we could have the table taken away, or have it assembled and a replacement leg be arranged. I was then told it’s a minimum of 6 weeks to wait, which considering we disposed of our old table and we have a young family, we can’t be without a table, but given the substantial damage to the leg and the fact we have a young child, it is a huge inconvenience as we will have to keep her away from that half of the table until it’s resolved. At this point the delivery team had already assembled the table.
I emailed some photos over after they’d left and was met with ‘why have you sent these, do you still want an exchange?’. I said yes - I was sending photos to show what position we’d been put in, and asked for a refund of the delivery fee and a partial refund of the table. I was then told my gesture of goodwill was being allowed to keep the table. When I queried again about the delivery fee, I was told this isn’t possible as ‘we delivered your order’. I asked for the manager details and was asked ‘why, you’ll just be told the same thing’. We’ve shopped here for years and spent a lot of money in that time, but I’m appalled by the ‘service’ received today. The delivery lads were lovely and accidents happen, but the so called customer care at HU really don’t care as soon as they’ve got your money.
**UPDATE: 25/09. Initially received an email from a manager to say there would be no compensation offered and any GOGW would be in the form of a gift voucher or a restaurant voucher, and they could possibly loan us a table while we waited. I contacted the Ombudsman as none of the proposed outcomes were acceptable. I then received a phone call where they have now found a replacement leg (I did mention in my correspondence that there were other Montanas on site but was told ‘it’s out of stock’, yet one has materialised less than 24 hours later). I informed them that an Ombudsman case has been raised, and then received another email from the manager confirming the leg was coming and because I’d gone to the Ombudsman ‘no offer of goodwill will be made now’.
24 september 2026
Review zonder uitnodiging
Antwoord van Housing Units
Hi Katie,
Thank you for taking the time to share your experience. We’re sorry to read that what should have been a straightforward delivery of your new table turned into a frustrating and disappointing experience.
We completely appreciate the inconvenience caused when the table leg was accidentally damaged during delivery. Our delivery team reported the incident immediately, and our Customer Care team contacted you while the drivers were still at your home to explain the options available, including arranging a replacement table. We understand that being advised of a six-week lead time was understandably frustrating, particularly as you had already disposed of your previous table.
When you subsequently decided to keep the table while we arranged the replacement, your case remained open and our intention was to arrange the exchange as soon as replacement stock became available. We also continued to look into alternative solutions and, the following morning, we were able to locate a matching table in our distribution centre, allowing us to offer a replacement leg rather than requiring you to wait for a completely new table.
We’re pleased that a solution was found quickly, but we accept that the communication around your request for compensation and the delivery charge left you feeling that your concerns were not being listened to. That is not how we want our Customer Care team to make any customer feel, particularly someone who has shopped with us for many years.
We understand that you subsequently advised us that you had raised the matter with the Furniture & Home Improvement Ombudsman. As the Ombudsman does not consider cases that are still open with the retailer, we understand that this brings the matter to a conclusion through Housing Units. We hope that the alternative solution offered, a replacement leg from matching stock, provides a satisfactory resolution to the original delivery issue.
We appreciate your comments regarding our delivery team, and we’re pleased to hear that they were lovely throughout. Accidents can happen, but it is how we respond and support our customers afterwards that matters, and we’ll be using your feedback to review how this type of situation is communicated and managed.
Thank you again for your longstanding support of Housing Units. We’re genuinely sorry that this experience left you with a very different impression of our customer service.
Kind Regards
Team HU
Appalling customer service
Appalling customer service, shocking company. The table is two different colours, the legs don't fit... I emailed to ask for someone to come and see it and I didn't even ask for a replacement or refund - they refused within two hours of my initial email. In all my years I've never come across such bad customer service.
9 september 2026
Antwoord van Housing Units
Hi Rob,
Thank you for taking the time to share your experience. We’re sorry to hear that you were disappointed with the outcome of your complaint. We have reviewed the circumstances and can confirm that the matter was considered by our Customer Services team based on the information and photographs provided.
The table was supplied with packaging instructions advising customers to inspect all components fully before assembly, as assembly is considered acceptance of the product. We understand that you proceeded with assembly and subsequently raised concerns regarding the fit of the components and the natural variation in colour between the reclaimed wood elements.
Our team reviewed the photographs and product information available and confirmed that the appearance of the table is consistent with the reclaimed wood construction and the product shown online. Having considered the circumstances of the complaint, our final response was provided and you were referred to the Furniture & Home Improvement Ombudsman should you wish to pursue the matter independently.
We appreciate that this is not the outcome you were hoping for, and we acknowledge your comments regarding the handling of your complaint. As the matter has now been referred to the independent Ombudsman process, we feel it would be inappropriate to comment further on the specifics of the case at this stage.
Kind Regards
Team HU
Lovely guy helping us at the warehouse
Lovely guy helping us at the warehouse. Good quality piece of furniture
6 september 2026
Antwoord van Housing Units
Thank you, Linda! We're thrilled to hear you had a great experience with our team and found a quality piece of furniture. Your feedback means a lot to us, and we look forward to welcoming you back soon!
Kind Regards,
Team HU.
Always the best service / all the staff…
Always the best service / all the staff are amazing so helpful - I just love going to HSU
9 september 2026
Antwoord van Housing Units
Thank you so much for your wonderful feedback. We're thrilled to hear you enjoy our service and find our team helpful. Your support means a lot to us, and we look forward to welcoming you back soon!
Kind Regards,
Team HU.
Persoanl Customer CareExcellent Personal Customer Service
Excellent Personal Customer Service. Delivered on time as promised.
17 december 2025
Antwoord van Housing Units
Thank you for your wonderful feedback, Peter! We're thrilled to hear you had a great experience with our customer service and timely delivery. Your satisfaction is our priority, and we look forward to seeing you again soon.
Kind Regards,
Team HU.
A brilliant company to buy from
A brilliant company to buy from.
Customer service and after care are second to none.
11 september 2026
Antwoord van Housing Units
Thank you for your wonderful feedback, Wendy! We’re thrilled to hear you had a great experience with our customer service and aftercare. Your satisfaction is our priority, and we look forward to seeing you again in the future.
Kind Regards,
Team HU.
Product is great ordered online and…
Product is great ordered online and managed to pick up the same day, Great service 👍🏻
5 september 2026
Antwoord van Housing Units
Thank you for your fantastic review! We're thrilled to hear you enjoyed our product and the same-day pickup service. Your satisfaction means a lot to us, and we look forward to seeing you again soon.
Kind Regards
Team HU.
Antwoord van Housing Units
Thank you! We're thrilled to hear your parcel arrived on time. We appreciate your positive feedback and look forward to seeing you again in the future.
Kind Regards,
Team HU.
A real business, with real people who care about their customers
Dealing with a real physical business with real people who care about customers was a joy. From the first call to resolve what was my mistake, to speaking with lighting manager Jackie and the lovely driver who took so much care with the delicate packages. Housing Units reminded me of what a shopping experience should be like. I would recommend them wholeheartedly.
5 september 2026
Antwoord van Housing Units
Thank you for your wonderful feedback, Customer! We're thrilled to hear you had such a positive experience with our team. It's our goal to provide personalised service and care for every customer. We appreciate your recommendation and look forward to seeing you again soon.
Kind Regards,
Team HU.
Great service
Great service, easy to order snd fab prices gor execellent quality chairs. Very happy
4 september 2026
Antwoord van Housing Units
Thank you for your fantastic feedback, Brian! We're thrilled to hear you enjoyed our service and found great value in our quality chairs. Your satisfaction means a lot to us!
Kind Regards
Team HU.
Antwoord van Housing Units
Thank you, Kath, for your wonderful feedback! We're thrilled to hear you had a positive experience with our team. Your support means a lot to us, and we look forward to welcoming you again soon.
Kind Regards,
Team HU.
Furniture delivery by Lee and David
Lee and David arrived on time, they rang me just before they arrived and the delivery went smoothly, no mess and no rubbish to clear
20 september 2026
Review zonder uitnodiging
Antwoord van Housing Units
Thank you for your fantastic feedback, Mavis! We're thrilled to hear that Lee and David provided a smooth delivery experience. Our team always aims for excellence, and it’s great to know we hit the mark.
Kind Regards
Team HU
Staff at Housing Units are always…
Staff at Housing Units are always polite and helpful . We have in the past bought furniture items , todays visit was to purchase a mattress .
We ended up buying a tempur bed The lady that helped us make a decision on which mattress/ bed was Janet who was very personable , attentive and knowledgable .
20 september 2026
Review zonder uitnodiging
Antwoord van Housing Units
Thank you for your wonderful review, Lynn! We're thrilled to hear about your positive experience with our staff, especially Janet. It's great to know you found the perfect Tempur bed. We appreciate your support and look forward to welcoming you back soon!
Kind Regards
Team HU
Bought a new mattress and bedroom…
Bought a new mattress and bedroom furniture.
Janet was so knowledgeable and helpful to advise on which mattress to buy.
20 september 2026
Review zonder uitnodiging
Antwoord van Housing Units
Thank you, Linda, for your fantastic review! We're thrilled to hear that Janet provided you with knowledgeable assistance in choosing your new mattress and furniture. We appreciate your support and look forward to seeing you again.
Kind Regards,
Team HU.
Thankyou to lee and David for…
Thankyou to lee and David for delivering our purchase well mannered and extremely careful . Highly recommend.
19 september 2026
Review zonder uitnodiging
Antwoord van Housing Units
Thank you, Mr. Gaunt! We're thrilled to hear about your positive experience with Lee and David. We take pride in our team's professionalism and care in delivering your purchases.
Kind Regards
Team HU
Great product saves water would…
Great product saves water would recommend to neighbours.
2 september 2026
Antwoord van Housing Units
Thank you for your feedback, Mr. Dempster. We're glad to hear you love the product and its water-saving features.
Kind Regards
Team HU.
Bedroom Furniture
Top quality bedroom units ,well packed.On time delivery all in all a very good experience.
5 september 2026
Antwoord van Housing Units
Thank you for your fantastic feedback, John! We're thrilled to hear you had a great experience with our bedroom units and timely delivery. Your satisfaction is our priority, and we appreciate your support.
Kind Regards,
Team HU.
Janet was very helpful and…
Janet was very helpful and knowledgeable about the different mattresses. I felt confident making my choice's of mattress thanks to her expertise.
18 september 2026
Review zonder uitnodiging
Antwoord van Housing Units
Thank you for your wonderful feedback, David! We're thrilled to hear that Janet provided you with exceptional service and expertise in choosing your mattress. Your confidence in our team means a lot to us!
Kind Regards,
Team HU.
My order arrived late
My order arrived late , I had to call to check on my order when I had paid for the delivery for 3-5 days. 1 item which I had bought was no longer available, I never got an email or call to inform me of that . I wasn’t happy this time around about the service.
1 september 2026
Antwoord van Housing Units
Hi Abigail,
Thank you for your review. We’re sorry that your experience on this occasion fell below the level of service we aim to provide.
The item was showing as available in stock at the time you placed your order, which is why you were able to purchase it. Unfortunately, when our team came to locate the item, it could not be found and we therefore had to refund the order for that product.
Regrettably, our stock system had not alerted us that the item was unavailable, which meant we were unable to notify you sooner. We appreciate that this was disappointing, particularly as you had paid for a 3–5 day delivery service, and we apologise for the inconvenience and lack of communication.
Kind Regards
Team HU
You answered the phone and helped with…
You answered the phone and helped with questions
31 augustus 2026
Antwoord van Housing Units
Thank you, Stuart, for your positive feedback! We're glad to hear that our team was able to assist you over the phone. Your satisfaction is our priority, and we appreciate your support.
Kind Regards
Team HU
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