Recieved delivery of another beautiful sofa,rug & tables today with James & Craig. Kept intouch & told us when they were arriving. Respected our property & flooring, used protective coverings & foot... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
All the staff were kind, courteous and helpful. Nothing was ever too much trouble. We were kept informed from placing the order right up to delivery and when we had a slight problem it was dealt... Toon meer
Bedrijf heeft geantwoord
Staff at Housing Units are always polite and helpful . We have in the past bought furniture items , todays visit was to purchase a mattress . We ended up buying a tempur bed The lady that helped us... Toon meer
Bedrijf heeft geantwoord
Appalling customer service, shocking company. The table is two different colours, the legs don't fit... I emailed to ask for someone to come and see it and I didn't even ask for a replacement or refun... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Meubelwinkel
- ook in
- Beddenwinkel
- Slaapkamermeubilair winkel
- Tuinmeubilairwinkel
- Woonwinkel
- Zitbankenwinkel
Geschreven door het bedrijf
If you really want to make a statement with your home, we’re the home department store for you. We’ve got absolutely everything you could imagine for your home under one roof. From sofas and beds, to dining and garden, high-end design to great value ranges, each with a specialist team on-hand to help. Our range of styles take inspiration from trends around the globe, ready to be made a reality in your home. Ask our expert teams about the surprising story each piece of furniture has to tell – from reclaimed charm, to sustainable magic, to expert craftsmanship. We’re a proud, family-run business, with a reputation built on truly personal service since 1947. Celebrating 75 years of home, we cherish our reputation for outstanding personable customer service at every point you connect with us. Simply visit us in-store or shop online and our team will help you curate your perfect room. We're proud to welcome you into our home every day.
Contactgegevens
Wickentree Lane, M35 9BA, Failsworth, Verenigd Koninkrijk
- 0161 681 5678
- enquiries@housingunits.co.uk
- www.housingunits.co.uk
4,4
Uitstekend
7K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Kayleigh was very helpful in us making…
Kayleigh was very helpful in us making a decision to purchase a media wall fire. She was knowledgeable and friendly. Would definitely recommend!
28 augustus 2026
Review zonder uitnodiging
Antwoord van Housing Units
Thank you, Gary! We're thrilled to hear that Kayleigh made your experience enjoyable and that you're happy with your media wall fire. Your recommendation means a lot to us!
Kind Regards
Team HU
Easy to order,easy collected.
10 augustus 2026
Antwoord van Housing Units
Thank you for your kind words, Mr. Aldred! We're thrilled to hear that you found the ordering and collection process easy. Your satisfaction is our priority, and we look forward to seeing you again soon.
Kind Regards,
Team HU.
Product advertised incorrectly on the…
Product advertised incorrectly on the website. Awful experience.
11 augustus 2026
Antwoord van Housing Units
HI,
We’re very sorry to hear that you were disappointed with your experience. We completely understand your frustration when the colour of a product doesn’t meet your expectations.
The product was incorrectly described as white on our website, when in fact the finish is a slightly off-white shade. We have since reviewed and updated the product description to ensure this is clearer for customers going forward.
We believe the item has been returned and refunded in full.
Please accept our sincere apologies for the inconvenience and disappointment caused, and thank you for bringing this to our attention.
Kind Regards
Team HU
Staff member was extremely…
Staff member was extremely knowledgeable and very helpful throughout the process
19 augustus 2026
Antwoord van Housing Units
Thank you for your fantastic feedback, Karl! We're thrilled to hear that our staff provided you with knowledgeable and helpful service. Your satisfaction is our priority, and we appreciate your kind words.
Kind Regards
Team HU
Good product at good price delivered…
Good product at good price delivered promptly and on time
12 augustus 2026
Antwoord van Housing Units
Thank you for your fantastic review, Colin! We're thrilled to hear you enjoyed our products and timely delivery. Your satisfaction is our priority, and we look forward to seeing you again soon.
Kind Regards
Team HU.
Extremely knowledgeable and helpful…
Extremely knowledgeable and helpful staff
26 augustus 2026
Review zonder uitnodiging
Antwoord van Housing Units
Thank you for your kind words. We’re thrilled to hear that our staff made a positive impression with their knowledge and helpfulness.
Kind Regards,
Team HU.
Antwoord van Housing Units
Thank you, Gillian! We're thrilled to hear that you had a positive experience with our speedy delivery and packing. Your satisfaction means a lot to us!
Kind Regards,
Team HU.
Always a pleasure to visit housing…
Always a pleasure to visit housing units , the staff are so nice and very helpful nothing to much trouble .
As for our recent visit this was such a nice experience as we were looking for outdoor furniture , which when , we arrived there was a sale on on all the garden furniture , which was a bonus .
we managed to purchase a table chairs and full lounge set .
19 augustus 2026
Antwoord van Housing Units
Thank you, Julie! We’re thrilled to hear you enjoyed your visit and found great deals on outdoor furniture. Our team takes pride in providing excellent service, and it's wonderful to know they made your shopping experience memorable. We look forward to welcoming you back soon!
Kind Regards,
Team HU
Loyal customer We're very happy with our new sofa
We're very pleased with our new sofa, we bought the same 3 piece suite 10 years ago but the electric leg rest stoped working on the3 Seater, so we replaced it ? there's a slight difference but if you DIDN'T know that it's virtually identical it was delivered ahead of schedule as well , Thank You 😊
19 augustus 2026
Antwoord van Housing Units
Thank you, Mrs. Williams! We’re thrilled to hear you’re pleased with your new sofa. It’s great to know the delivery exceeded your expectations. Enjoy your new 3-piece suite, and we appreciate your continued trust in us!
Kind Regards,
Team HU.
Very helpful staff when phoned to…
Very helpful staff when phoned to enquire about an item. Ordered and received quickly.
11 augustus 2026
Antwoord van Housing Units
Thank you for your kind words, Joan! We're thrilled to hear that our team provided you with excellent service. Your satisfaction is our priority, and we appreciate your support.
Kind Regards,
Team HU.
Really helpful service from Abbey W
Really helpful service from Abbey W. Helped us look at different combinations of settees and chairs and materials. Time was not an issue, abbey was really patient and had good knowledge of the products.
25 augustus 2026
Review zonder uitnodiging
Antwoord van Housing Units
Thank you, Kath! We're thrilled to hear about your positive experience with Abbey. Our team is dedicated to providing knowledgeable and patient service, and it’s great to know it made a difference for you. We appreciate your feedback!
Kind Regards
Team HU.
Fabulous service from Abi who was very…
Fabulous service from Abi who was very accommodating and knowledgeable.
25 augustus 2026
Review zonder uitnodiging
Antwoord van Housing Units
Thank you for your wonderful feedback, Andrew! We're thrilled to hear that Abi provided you with fabulous service. Our team is dedicated to ensuring an exceptional experience for all our customers.
Kind Regards
Team HU
Abbey was very helpful and…
Abbey was very helpful and knowledgeable. Polite whilst we were making a decision
25 augustus 2026
Review zonder uitnodiging
Antwoord van Housing Units
Thank you, Noor! We're thrilled to hear about your positive experience with Abbey. Our team strives to provide knowledgeable and polite service, and it’s great to know we hit the mark. We appreciate your feedback!
Kind Regards
Team HU
Not delivered
Ordered a voucher as a present from Housing Units on the 10th of August, still awaiting its delivery. I have emailed a couple of times and just told to wait that it was royal mails issue, I have had other deliveries and post via royal mail in the interim. Bit disappointed these are not sent via tracked mail. I appreciate things can take time, but don't promise 3-5 days for delivery if that is not the case.
10 augustus 2026
Antwoord van Housing Units
Hi Clare,
We are sincerely sorry that your voucher has still not arrived and completely understand your disappointment, particularly as it was purchased as a gift.
Unfortunately, we appear to have experienced an issue with Royal Mail, with several postal items sent by us recently not reaching their intended recipients. We appreciate that this is extremely frustrating, especially when we provide an expected delivery timeframe of 3–5 days.
We also understand your comments regarding the use of tracked delivery. We are reviewing this with our postal provider to help prevent situations like this happening again.
Please accept our sincere apologies for the inconvenience and frustration caused.
Kind Regards
Team HU
Poor Customer Care from high end retailer
Really disappointed with the after-sales service from Housing Units.
We purchased an entire Lisette bedroom furniture set, including a dressing table which was delivered unboxed and placed by the delivery team in a room awaiting completion. We covered it carefully, as advised, and it remained completely unused and unmoved.
When we uncovered it six weeks later, we discovered a noticeable chip to the front of the plinth. Despite providing photographs and explaining the circumstances, Housing Units has refused to replace it simply because we didn't report the damage sooner and has told us the case is now closed.
I appreciate six weeks isn't immediate, but this is brand-new furniture that has never been used or moved by us. From a high-end retailer, I expected both the product and the customer service to reflect the price we paid.
Sadly, neither has. I hope Housing Units will reconsider.
24 augustus 2026
Review zonder uitnodiging
Abbey W assisted us in our purchase
Abbey W assisted us in our purchase, as always she was extremely professional and thorough!
24 augustus 2026
Review zonder uitnodiging
Antwoord van Housing Units
Thank you, Nichola! We're thrilled to hear that Abbey provided you with exceptional service during your purchase. We appreciate your kind words and look forward to helping you again in the future.
Kind Regards
Team HU
Abbie and Richard were super helpful…
Abbie and Richard were super helpful and friendly, taking time to ensure we were informed and happy with our requests. Even finding out the weight of table and top for us. Excited to receive our beautiful table and chairs.
24 augustus 2026
Review zonder uitnodiging
Antwoord van Housing Units
Thank you, Joanna, for your kind words! We're thrilled to hear that Abbie and Richard provided you with excellent service. We can't wait for you to enjoy your beautiful table and chairs. Your satisfaction means a lot to us!
Kind Regards
Team HU.
Great service
Ordered hotel quality single quilts. They are very good. Wouldn’t have paid £89 for them though. They were reduced in the sale.
Ordering and delivery excellent but that’s Housing Units for you. Excellent store.
1 augustus 2026
Antwoord van Housing Units
Thank you for your positive feedback, Mrs. Wiszniewski! We're thrilled to hear you loved the quilts and had a great experience with ordering and delivery.
Kind regards,
Team HU.
Online service was easy,whilst in store…
Online service was easy,whilst in store the staff were very knowledgeable and helpful.restaurant had beautiful food and the delivery was on time and drivers were so helpful,left clean and tidy
Great experience,great product
Will definitely shop here again
9 augustus 2026
Antwoord van Housing Units
Thank you, Mark, for your fantastic review! We're thrilled to hear you had such a positive experience with our online service, knowledgeable staff, and timely delivery. Your feedback motivates us to continue providing great products and service. We look forward to welcoming you back soon!
Kind Regards
Team HU
Helpful Staff great products
I have recently purchased two beds from Housing Units. Janet the bed sales person was helpful and knowledgeable on both occasions.
Great service and following first purchase the delivery was as expected and bed expertly put together. Would not hesitate to recommend.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Housing Units
Thank you, Janet, for your fantastic review! We're thrilled to hear about your positive experience with our team and the delivery service. Your recommendation means a lot to us. We look forward to seeing you again in the future!
Kind Regards
Team HU
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