Howdens - Basildon Reviews 

Very helpful staff at depot

Steve and Katie worked with us from day 1 to provide ideas, creative solutions and colour inspiration. The took time to do site visits and email correspondence was timely and effective, We are overjoyed with the end result.

What can I say needed some kitchen door knobs and the customer service i received from kim and demi was outstanding a real credit to the company

Good quality product. Good delivery.
Few niggles soon sorted. Looks good when fitted.

Quick and friendly service.

Spent 45 minutes picking up ONE item!
Took 15 minutes to be seen by anyone, all while 2 young ladies are walking about and chatting - doing anything to not serve people.
Then waiting in the collection area for 20 minutes as no one is there to see you!
Poor service.
The only reason this is a 2 star review is because the older ladies are lovely and the man behind the counter is very helpful.

Excellent service and great value

Had a fantastic experience with Howdens. They designed and supplied our kitchen, which was excellent value for money and great quality. Special thanks to manager Steve Day and the team, who went above and beyond – his customer service was exceptional, and he adapted the design perfectly to suit our needs. Highly recommended!

Excellent service, great team, fabulous quality products

Great customer service when I pick up my materials the staff go above and beyond to help you excellent all round experience

As always, the whole team are very helpful, kind and understanding, nothing seems too much. They always keep me informed of any deals etc. Excellent team at Basildon.

Recently used Howdens at Basildon (Steve Day). First class service at a great price. Any changes to the order was handled quickly and efficiently

Always competitive price wise with quality materials and quick supply.

Purchased our kitchen from Howdens Basildon, David Meade and his assistant traveled an hour each way to measure us up, within a couple of weeks the kitchen was ready for installation, everything went smoothly and any small issues were sorted by David and his team promptly. Very happy with our new kitchen and the service provided by David and his team, i would definitely recommend.
Dan & Sheena.

Excellent service

I purchased a kitchen from Howdens Basildon branch. Absolutely fantastic service received from start to finish. I can't thank David Meade enough for the time and effort he put into helping me select a kitchen. His knowledge and experience was superb. His suggestions as to what would and wouldn't work in my small space were invaluable. I changed my mind a few times on the colour and kitchen range and he accommodated all of the changes without rushing me and did not pressure me to hurry at all. He was always pleasant and really friendly despite my indecision and nothing was too much trouble. I was kept informed all the way through the process and now have a fantastic new kitchen with a layout and functionality more suited to my needs, thanks to David's suggestions. I can highly recommend Howdens.

We recently bought a kitchen from Howdens in Basildon and our sales advisor/designer Ed Walton was absolutely fantastic, lots of attention to detail, customer care and patience! Ed was always very personable and professional and on the couple of times we needed to return things or get replacements due to slight damage Howdens /Ed was efficient and fast in ensuring they didn’t delay our kitchen fitter and in fact went above and beyond to make sure we got the correct parts quickly - thanks to Howdens and particularly our wonderful representative Ed it made the whole process of getting a new kitchen smooth and stress free! We could recommend Howdens any day.. in short.. good quality… good service & customer care throughout the process. Thanks guys!

For some reason our large wide kitchen drawer collapsed at one side, unable to shut, tried to sort the problem but was unable to sort the problem. Took the drawer, screws etc to Howdens in Basildon and asked if anyone could help me? Without hesitation I was taken to two staff members and one said no problem mate bring the drawer in . Obviously knew exactly what to do and within minutes the drawer was back together! I was delighted! I offered them some money for a drink but they would not take it….what brilliant after sales service you have there in the Basildon Branch!

Ordered a kitchen which took 5 deliveries and nearly two weeks to arrive. My customer was left without a functioning kitchen for all of this time. I lost 4 days of work because of this and have had to reschedule all other upcoming work. The kitchen design was awful. The measurements were wrong which made it difficult to fit and had to make many adjustments to get it to work.
I can honestly say Im positive I will not be ordering from you again. In the 30 years of being in this trade, I have never experienced a service this bad and I will not recommend you to anybody else. My customer was looking forward to having her new kitchen but is now stressed and upset because of these issues. Not only was she without a kitchen, but her living room was like a storeroom. Howdens should be ashamed of themselves.
I have to add that since all of this Kim at the Basildon branch has been really helpful. She has gone above and beyond to correct what has happened. I can't praise her enough.

Still waiting for a reply to my email sent again after no reply.

As always staff friendly and helpful, would always recommend.