because there's no Hudson Reed in Spain, i write here It exists no comunication with the firm, so, if you have a problem, you can't tell them it, nor resolve it In Spain, law rules it is obligatory... Toon meer
Bedrijf heeft geantwoord
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we bought a home a couple years ago that had a new bathroom fitted already. within a coupe years the tap head had become loose but due to not fitting the taps myself I didn't know how to access the sc... Toon meer
Bedrijf heeft geantwoord
I purchased a bathroom vanity unit from Robert Dyas for a rental property. Unfortunately, the basin was accidentally damaged by a tradesman, and Robert Dyas were unable to supply a replacement b... Toon meer
Bedrijf heeft geantwoord
2 year old HR shower has stopped flowing. Quick response from HR saying that we need a new valve if recalibration didn’t work , but this part isn’t under the 20 year guarantee. We replied to HR... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We provide luxury bathroom products at desirable prices, combining comfort and reliability with practicality and quality craftsmanship.
Contactgegevens
Hamnett House, Gibbet Street, HX2 0AX, Halifax, Verenigd Koninkrijk
- +44 (0)1422 417 100
- sales@roxorgroup.com
- www.hudsonreed.co.uk
3,6
Gemiddeld
206 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Fab service 100%
I had to replace a tap cartridge. I contacted the makers and the service I got (Gina) was second to none. Trust me I’m the first to stamp and shout when customer service is poor and due to the age of the tap I was expecting a drama. I never got the opportunity to do that. What I got instead was a customer service operative who cared about my issue and dealt with it very efficiently. Top draw service all round. Brilliant
11 november 2024
Review zonder uitnodiging
helpful support from mark harrison on…
helpful support from mark harrison on the customer service team!
5 november 2024
Review zonder uitnodiging
Antwoord van Hudson Reed UK
Thank you for the feedback. We will pass on your comments to Mark.
I had an issue with our shower and the…
I had an issue with our shower and the technical team at Hudson Reed couldn't have been more helpful. I spoke with Joe and Gina. Also worth saying that I didn't have to wait in a queue forever to get assistance
30 oktober 2024
Review zonder uitnodiging
Antwoord van Hudson Reed UK
Our technical team pride themselves on offering great customer service. We will pass on your comments to Joe & Gina. Thank you.
Dripping shower unit
Had Hudson Reed shower unit fitted around 2018. Shower now drips constantly when turned off. Just needs a new cartridge but they have changed suppliers so can’t get a replacement for the cartridge as the one the support desk told me to get didn’t fit . The company now won’t help as I can’t supply them with the original paperwork for the purchase of the shower. Now faced with having to replace the whole shower unit at a cost of several hundred pounds when all I need is a £25-£30 cartridge
Received reply to my review about my Hudson Reed shower which states they will replace the shower unit if I can provide them with the relevant paperwork. They obviously didn’t read my original review as I did say I didn’t have the paperwork. I have provided pictures of the shower with the name of Hudson Reed clearly shown. The unit was installed 6 years ago and should have a 10 year warranty. Really don’t know what else I can do. The plumber I used has now retired but I know it was purchased from suppliers in Basildon Essex. Have contacted them but as this was over 6 years ago they can’t help.
This has all happened because you changed suppliers. I am not bothered about a whole new shower. I am quite willing to purchase a cartridge but this option has been removed by you by changing suppliers.
28 oktober 2024
Review zonder uitnodiging
Antwoord van Hudson Reed UK
Thank you for your feedback and apologies for the problem you are having with your shower.
We will happily provide a free of charge replacement for the full shower unit given that the spare part is no longer available from us. As with any guarantee, all we need is a proof of purchase in order to resolve this for you. Hopefully this is to your satisfaction.
Excellent service on warranty claim
Fantastic service after a tap purchased two years ago started leaking.
Under warranty a replacement was offered and sent within 2 days.
Exceptional service would highly recommend
28 oktober 2024
Review zonder uitnodiging
Antwoord van Hudson Reed UK
Thanks for the review. Glad that we could help.
Customer Service
Phoned up for information and was greeted by a very helpful and friendly Lady called Millie who was able to provide all the information I needed. Also Chloe sent me a follow up email straight away so I could proceed with my enquiry even faster. thank you both for a great customer service experience.
25 oktober 2024
Review zonder uitnodiging
Antwoord van Hudson Reed UK
Thanks for the feedback. We have passed on your comments to the team who are always happy to help.
Very speedy response from tech help…
Very speedy response from tech help regarding spare and good advice.
Used several times.
William
25 oktober 2024
Review zonder uitnodiging
Antwoord van Hudson Reed UK
Thanks for taking the time to review our service. The tech team are happy they could help you.
Really Helpful
Gina from Roxor Group was really helpful identifying parts and instructions for my shower.
21 oktober 2024
Review zonder uitnodiging
Antwoord van Hudson Reed UK
Many thanks for your review. I have passed on your comments to Gina, who is always happy to do everything she can to help.
Old shower divert valve
Needed to replace a 15 year old diverter valve on my shower. No code references available, so contacted Hudson Reed service dep’t and i was asked to send pictures of the valve body. The ref code was sent within the hour and i was able to order the replacement on line. Could not fault the service.
21 oktober 2024
Review zonder uitnodiging
Antwoord van Hudson Reed UK
Many thanks for the feedback. The team are always more than happy to help no matter how old the product !
Thank you Josh for being so helpful…
Thank you Josh for being so helpful regarding a replacement cartridge for our shower valve . Excellent service
18 oktober 2024
Review zonder uitnodiging
Antwoord van Hudson Reed UK
Many thanks for your comments. We've passed on the feedback to Josh, who was happy to be help !
Helpful clear answers
Had some questions before making a purchase. Emailed and received several very quick responses. Helpful accurate replies and also suggestions that proved to be most helpful.
Very highly recommended.
17 oktober 2024
Review zonder uitnodiging
Antwoord van Hudson Reed UK
Thanks for the feedback, we are always happy to help !
Thermostatic Triple shower unit (Reign)
I bought a thermostatic triple valve shower unit and had it installed as a concealed unit. Of all the things the Hexogonal screw that holds the on/off handle has slipped. Therefore the shower is unusable. Very poor workmanship, design and material.
To replace the unit means braking the tiles.
I would not recommend using any of their plumbing items.I have in touch with them on phone and also Trustpilot but no help. Neither have they sent replacements nor got back to me. Atrocious Customer service.
Nobody got in touch with me after I sent the photos. It has cost me about £900 to have it replaced. DONT USE THEIR PRODUCTS. 01/11/24. Every time I write about them, they reply that their Customer Service is "working with you". In fact I have only been contacted once after that total silence!
2/11/24. That is totally false. Nobody has contacted me. This is a good way of prolonging till the complainant gives up! 04/11/24. No Brady has contacted me since one call initially. Stop fibbing.
05/11/24. No one has contacted me again after I sent the photos of the handle.
27 september 2024
Review zonder uitnodiging
Antwoord van Hudson Reed UK
Thank you for your feedback. I understand that our customer service team are currently working with you to resolve the issue. Many thanks.
Antwoord van Hudson Reed UK
Many thanks for the feedback. Glad we could assist.
Antwoord van Hudson Reed UK
Thank you for your positive comments.
Hudson Reed is a fantastic brand
Hudson Reed is a fantastic brand. I have always had really positive feedback from fitters. The quality is excellent at a very good price point. I would highly recommend.
15 augustus 2024
Review zonder uitnodiging
Antwoord van Hudson Reed UK
Many thanks for your positive words.
Fantastic company
Fantastic company! Products are amazing quality at such a good price point. The sales team are so friendly and knowledgeable. Thank you so much!
24 september 2024
Review zonder uitnodiging
Antwoord van Hudson Reed UK
Many thanks for your kind words. We are always happy to help.
Would defo recommend Amey was fab!
2 september 2024
Review zonder uitnodiging
Antwoord van Hudson Reed UK
Thanks for the feedback. We will pass on your comments to Amey.
Excellent service from start to finish
Excellent service from start to finish! I had a million questions but Amy helped me with every single one! Highly recommended to anyone
Thanks again Amy
23 september 2024
Review zonder uitnodiging
Antwoord van Hudson Reed UK
Many thanks - we will let Amey know that you were happy with her help.
I recently renovated my bathroom &…
I recently renovated my bathroom & chose Hudson reed for all of my fixtures. Extremely happy and great extensive product range!
19 september 2024
Review zonder uitnodiging
Antwoord van Hudson Reed UK
Thank you. We are delighted to hear that you like the range.
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