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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Do not use this company. Have refused to ship me a bottle after it was claimed “successful delivery” when the driver just left it at my door and claimed he posted it through the letter box. The bottle... Toon meer

Beoordeeld met 3 van de 5 sterren

Son correct mais aucune options ni tactile ni coupure automatique quand on en retire un ni RÉDUCTION DE BRUIT à part le fait qu’ils soient intra auriculaire… Du coup un peu chers pour le résultat.... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Vraiment révolutionnaire! J’aime beaucoup mes hypure ils sont beau esthétiquement et ont un très bon son qui dure longtemps, recharge efficace et parfait dans les transports, j’aime bien l’idée que un... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

That's a great set very comfy however this does not have some useful features: - volume controls - play/pause controlers Those requires to be handled via the phone unfortunately: this is th... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

Geschreven door het bedrijf

Experience high-performance sound now with the new HYPURE ONE wireless headphones. Enjoy more than 16 hours of battery life and feel your favorite music with the new noise reduction feature. Buy today. Free shipping. Compatible with Apple iOS & Android


Contactgegevens

2,3

Slecht

TrustScore 2.5 uit 5

212 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 5 van de 5 sterren

Parfait

Parfait, le son est de très bonne qualité, tiennent bien en place et la charge dure très longtemps et en plus très beau design ,pour le prix et la qualité du produit il ne faut surtout pas hésiter .

9 april 2021
Review zonder uitnodiging
Logo HYPURE

Antwoord van HYPURE

Bonjour Pascale Vienne,

Merci d'avoir choisi HYPURE ! Votre excellente évaluation de nos produits et services nous rend très heureux !

Si vous avez des questions, notre équipe de support client est à votre disposition tous les jours pour répondre à toutes vos questions

Bien à vous

Ben de HYPURE

Beoordeeld met 5 van de 5 sterren

Super satisfait !

Délai de livraison super ! Produit correspondant tout à fait à mes attentes et à un prix super !

7 april 2021
Review zonder uitnodiging
Logo HYPURE

Antwoord van HYPURE

Bonjour Philippe Chamaux,

Merci d'avoir choisi HYPURE ! Votre excellente évaluation de nos produits et services nous rend très heureux !

Si vous avez des questions, notre équipe de support client est à votre disposition tous les jours pour répondre à toutes vos questions

Bien à vous

Ben de HYPURE

Beoordeeld met 4 van de 5 sterren

Excellent produit qualité-prix.

Excellent produit qualité-prix.
Il tient bien aux oreilles avec une très bonne qualité de son. Il manque simplement un peu de son grave, la basse surround.

4 april 2021
Review zonder uitnodiging
Logo HYPURE

Antwoord van HYPURE

Bonjour Georges Dipita,

Merci d'avoir choisi HYPURE ! Votre excellente évaluation de nos produits et services nous rend très heureux !

Si vous avez des questions, notre équipe de support client est à votre disposition tous les jours pour répondre à toutes vos questions

Bien à vous

Ben de HYPURE

Beoordeeld met 5 van de 5 sterren

Je recommande

Je recommande, très bonne qualité 👌

2 april 2021
Review zonder uitnodiging
Logo HYPURE

Antwoord van HYPURE

Bonjour GASNIER David,

Merci d'avoir choisi HYPURE ! Votre excellente évaluation de nos produits et services nous rend très heureux !

Si vous avez des questions, notre équipe de support client est à votre disposition tous les jours pour répondre à toutes vos questions

Bien à vous

Ben de HYPURE

Beoordeeld met 1 van de 5 sterren

commandé le 18 mars je n'ai toujours…

commandé le 18 mars je n'ai toujours rien reçu. Hypure n'est pas sérieux. Je regrette ma commande. Avec Amazon tant décrié on est livré le lendemain ou deux jours après quand il y a un problème.

2 april 2021
Review zonder uitnodiging
Logo HYPURE

Antwoord van HYPURE

Bonjour Michael,

Nous vous remercions de nous faire part de votre expérience. Nous nous efforçons de faire en sorte que chaque client soit satisfait de son achat et nous sommes vraiment navrés que vous n'ayez toujours pas encore reçu votre colis.

Donnant beaucoup d’importance à nos délais de livraison, nous avons ouvert une enquête concernant votre commande.

Si votre commande n’arrive pas dans les 5 prochains jours, nous procéderons à un second envoi.

Notre équipe d'assistance à la clientèle est disponible 7 jours sur 7 afin de répondre à toutes vos questions.

Meilleures salutations

Ben de HYPURE

Beoordeeld met 2 van de 5 sterren

Only one connects at a time

Only one earbud connects to a Bluetooth device at a time. Each earbud is its own connection—doesn’t make sense. I do like the fit and otherwise the product charges well and holds a charge but not great since you only use one at a time.

31 maart 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Je suis ravie de mon achat

Je suis ravie de mon achat, j’ai reçu ma commande en moins d’un mois .
Ce que j’apprécie le plus c’est la forme des écouteurs qui reste bien en place sans tomber même quand j’ai la tête en bas quand je fais mon sport. Et aussi le fait de ne plus entendre les bruits extérieurs dans le métro par exemple... j’en suis très contente et je recommande.

20 maart 2021
Review zonder uitnodiging
Logo HYPURE

Antwoord van HYPURE

Bonjour Laurence Ameline,

Merci d'avoir choisi HYPURE ! Votre excellente évaluation de nos produits et services nous rend très heureux !

Si vous avez des questions, notre équipe de support client est à votre disposition tous les jours pour répondre à toutes vos questions

Bien à vous

Ben de HYPURE

Beoordeeld met 1 van de 5 sterren

DON'T BUY THIS EARPHONES!!!!!

Don't buy this earphones. Took FOREVER to deliver, and now the left side one does't turn on since it died despite charging. SAVE YOUR MONEY PLEASE!!....anything EXCEPT this earphones is better.

22 februari 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Would not turn on

I bought the earbuds about two weeks before Christmas and they were supposed to come in 6-8 business days. They came 3 days after Christmas. After I received the package I tried to charge them but they would not charge. I could not even turn them on. After I tried to use the company's site in order to contact them and get reimbursed. I emailed them three different times and they never got back to me. I would not recommend buying this product. I think it is better to spend a little more money on a trusted company than to buy these earbuds.

21 februari 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

No customer service.

I have reached out to this company over 4 times in the past month via their website request form to get a return shipping instruction. I have received no response. There is no way to contact bh phone even though they say they have 7/7 support.

DO NOT BUY FROM THEM

9 februari 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

DO NOT bother with this product or…

DO NOT bother with this product or company! When I received the ear pods, one didn't work and the other only pairs up half the time. I contacted the company right away(can only contact via email) and they said they would send me new ones and I should be receiving an email when they ship. Never got an email. Two weeks go by...nothing. I email them again they say that it was delivered and there was nothing they can do and it must have been stolen and to file a claim with the Post Office. My mail box requires a key...it was not stolen. It's been the most frustrating process(been 5 weeks) and I still don't have a refund or a working pair of ear phones. I'm telling you if you're gonna spend $50 dollars on ear phones, spend a few more bucks on a brand that doesn't rip you off/has products that work.

8 februari 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Don’t waste your money!

Please do not waste your money on these!! So many problems
1. Shipping was supposed to take 3-5 business days, it took a month and when I reached out to customer service they did nothing to address this
2. Most of the time the earphones do not connect together, you have to choose left or right 90% of the time
3. The material they have on the outside of the plastic, like a paper like film, gets sooo dirty. DON’T GET WHITE! I’ve used them a handful of times and never in “dirty” scenarios and they are not white anymore.
4. They are so loud, one bar of volume is almost too loud in my ears (and yes I’ve checked all my phone volume settings)
Not worth the $50 in any way.

Edit to reply to the companies reply:
1) I received an email after the order was placed stating that shipping was 4-8 days, not 15. Still it took 22 days to get to me.
2) I have not received an email from the company regarding the warranty as stated and also sent them an email last week regarding this and never received a response.
3) the dirt/smudges cling to the matte and do not come off with rubbing, I have tried Clorox wipes, wet towels/sponges, and a magic eraser.

29 januari 2021
Logo HYPURE

Antwoord van HYPURE

Hi Megan,

Thank you for sharing your experience with us. We strive to ensure that every customer is satisfied with their purchase and we are very sorry to hear that you had these 4 problems.

1) Regarding the shipping, it takes on average 3-5 business days if you choose the "Express Shipping". I just checked your order and you went for the "Standard Shipping", which usually takes around 15 days but can increase depending on where you live and because of the current COVID-19 situation. Still, we do apologize for this delay.

2) As we are giving a lot of importance to the quality of our products and services, we have put in place a warranty that protects you for one year against any manufacturing defect. An email containing all the information about the earphones exchange procedure has been sent to you.

3) Our matte white is delicate indeed, however dirty and stains come off really easily if you gently humidify a towel/sponge and rub the surface!

4) Thank you for your constructive feedback, we will make sure to take this into account for our next HYPURE version.

Our customer support team is available 7 days a week to answer all your questions.

Kindest regards

Joey from HYPURE

Beoordeeld met 1 van de 5 sterren

It's a Scam

Trusted Arie's endorsement--won't make that mistake again. The earbuds took a month to get here. As soon as I opened them, I knew I'd been had. This product is dime-store quality and barely even works. I paid $50 for this? Contacted the company FIVE TIMES via their very lurky website form (only way to presumably make a return), and each attempt to contact was ignored. This is a scam, their positive reviews are a scam, and Arie should be ashamed because dude you know you and Lauren ain't using this crappy product.

21 januari 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Super unhappy with these earbuds and…

Super unhappy with these earbuds and hypures customer service! I can’t get in touch with anyone . Only one earbud will pair at a time. Would not recommend

17 januari 2021
Review zonder uitnodiging
Logo HYPURE

Antwoord van HYPURE

Hi Karissa,

Thank you for sharing your experience with us. We strive to ensure that every customer is satisfied with their purchase and we are very sorry to hear that only one earbud is pairing at a time.

As we are giving a lot of importance to the quality of our products, we have put in place a warranty that protects you for one year against any manufacturing defect.

Please send us an email at support@hypure.com mentioning your problem and we’ll send you an email containing all the information about the earphones exchange procedure.

Our customer support team is available 7 days a week to answer all your questions.

Kindest regards

Ben from HYPURE

Beoordeeld met 1 van de 5 sterren

Do not recommend

I received the package in a decent amount of time so that was not an issues. Upon opening it, the right one worked great but the left one does not work. I’ve emailed them trying to get ahold of someone and they responded with making sure it was paired correctly. It’s easy to do that and it was, I believe it was not a connection issue. I’ve sent them another email and they have yet to respond to that. There is no phone number or a reliable email either. DO NOT RECOMMEND.

10 januari 2021
Review zonder uitnodiging
Logo HYPURE

Antwoord van HYPURE

Hi,

Thank you for sharing your experience with us. We strive to ensure that every customer is satisfied with their purchase and we are very sorry to hear that only one earbud is pairing at a time.

As we are giving a lot of importance to the quality of our products, we have put in place a warranty that protects you for one year against any manufacturing defect.

Please send us an email at support@hypure.com mentioning your problem and we’ll send you an email containing all the information about the earphones exchange procedure.

Our customer support team is available 7 days a week to answer all your questions.

Kindest regards

Ben from HYPURE

Beoordeeld met 1 van de 5 sterren

DON’T PURCHASE HYPURE HEADPHONES

The product was promised to be delivered in 3-5 business days and arrive before Christmas. It is been over a month and after reaching out, Hypure was unwilling to cancel my order and would only refund my money if I paid for return shipping. To say in the least I’m very dissatisfied with this purchase- it was not worth the hassle of worrying about receiving a product that I paid for long ago. They may have a good price point but go with a reputable company that actually allows reviews to be posted to their direct web sight. Don’t purchase Hypure headphones!

9 januari 2021
Review zonder uitnodiging
Logo HYPURE

Antwoord van HYPURE

Hi Megan,

Thank you for sharing your experience with us. We strive to ensure that every customer is satisfied with their purchase and we are very sorry to hear that you had these shipping problems

Shipping takes on average 3-5 business days if you choose the "Express Shipping". I just checked your order and you went for the "Standard Shipping", which usually takes around 15 days but can increase depending on where you live and because of the current COVID-19 situation. Still, we do apologize for this delay.

Our customer support team is available 7 days a week to answer all your questions.

Kindest regards

Joey from HYPURE

Beoordeeld met 4 van de 5 sterren

Bad Delivery Awesome Product!

The delivery took a month and a half but the product itself was very good. It comes in a nice box that includes the charger, extra ear tips, and instructions. The case is very lightweight and small making it perfect for travelling. It fits really nicely and is much more comfortable than headphones. Overall I’m quite pleased with the product and price, I just wish the delivery was better.

3 januari 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

You’re lucky if you ever receive them

Ordered at the beginning of December. Got a shipping notification on the 8th, an “in transit” notification on the 23rd,it is the 30th and the tracking says it has not left California and a shipping label hasn’t even been created. Can’t believe I trusted a D-rated celeb’s endorsement of this company. I’m going to dispute the charge, waste of time and money on this company.

30 december 2020
Review zonder uitnodiging

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